BNET Industries

24/7 Customer

is in the Business Services Industry

Last Fiscal Year Sales:$1.7M
  • Private
  • US
Dow Jones Description

Our core values are intrinsic to the way we work to strive towards leadership, trust and customer loyalty.

Co-Founder & CEO
P.V. Kannan
Number of Employees 7,000
Contact Information

720 University Ave Ste 100

Los Gatos, California 95032

www.247customer...

(408) 399-6205

NAICS Code Marketing Consulting Services: 541613

News & Analysis

24/7 customer - All News and Analysis

Decision Makers

Name (plus bio) Position
P.V. Kannan Co-Founder & CEO
Shanmugam Nagarajan Co-Founder and CEO, Co-Founder and Coo
Jean-Marc Hauducoeur Chief Delivery Officer, Americas, President, Phil
David Makarechian Chief Financial Officer, Outside General Counsel
Doug Bettinger Cfo
Kathy Juve Vice President, International Operations (Manila, Latin America, Europe) Chief Client Officer, US
Madhu Ranganathan Chief Marketing Officer, Chief Financial Officer
Mohit Jain Outside General Counsel, Chief Innovation Officer
Pradeep Narayanan Chief Delivery Officer, India
Ravi Garikipati Chief Technology Officer
Renee Kuwahara Chief Delivery Officer, Americas

Board of Directors

Name (plus bio) Position
George Shaheen Board of Directors
K. Ram Shriram Board of Directors
Michael Moritz Board of Directors

Organization Position Status
24/7 Customer Co-Founder & CEO Current
24/7 Customer Board of Directors Current

S.Nagarajan is the co-founder and Chief Operating Officer of 24/7Customer and is based in India. Nags (as he is known in the industry) leads 24/7 Customer's 7000 strong workforce in the delivery of offshore-based services for Fortune 500 companies. Through a consistent focus on operational excellence Nags has been instrumental in building 24/7Customer into a strong player in the ITES/BPO space. Prior to 24/7 Customer, he co-founded the US based Business Evolution (BEI), a provider of integrated customer interaction technology. Nags played an active role in the development and marketing of BEI's products from the company's inception. Nags has also held various technical and senior management positions in the US, Europe, and India at companies such as Comsys Technical Services, Churchill Insurance Co. and Tata Consultancy Services. While at Tata Consultancy Services, he led the development of various versions of the popular financial accounting software EX. At Churchill Insurance in London, he led the development of customer communication software. Nags has a Master's Degree in computer applications from PSG College of Technology, Coimbatore, a professional degree in statistics from Loyola College Chennai, and more than 15 years of experience in offshore based services.

Organization Position Status
24/7 Customer Co-Founder and CEO, Co-Founder and Coo Current
The Customer Company Inc. Co-Founder Current
Tata Consultancy Services Current
24/7 Customer Board of Directors Current
24/7 Customer Co-Founder & Coo Former

Organization Position Status
24/7 Customer Chief Delivery Officer, Americas, President, Phil Current

Organization Position Status
24/7 Customer Chief Financial Officer, Outside General Counsel Current
24/7 Customer Vice President Former

Organization Position Status
24/7 Customer Cfo Current
24/7 Customer Finance Executive Former

Organization Position Status
24/7 Customer Vice President, International Operations (Manila, Latin America, Europe) Chief Client Officer, US Current
The Customer Company Inc. Current
Creditek LLC Former
Michigan State University BS In Marketing Former

Organization Position Status
24/7 Customer Chief Marketing Officer, Chief Financial Officer Current
National Asian American Society of Accountants, Inc. Board of Directors Current

Organization Position Status
24/7 Customer Outside General Counsel, Chief Innovation Officer Current

Organization Position Status
24/7 Customer Chief Delivery Officer, India Current

Ravi Garikipati brings over 20 years of technology and management expertise to 247 Customer with leadership experience in building teams to deliver high quality products and services in databases, business intelligence, middleware, ecommerce and enterprise application areas. Ravi has built and led product engineering, production operations and support teams at Vendio, serving as Senior Vice President. At Andale, he was Vice President and General Manager of India Operations responsible for managing the growth and development of India operations in addition to his functional role as head of product engineering. Prior to that, Ravi was Senior Director of Engineering at Arzoo where he led architecture design and development of a large P2P commerce platform. Ravi has also held various senior engineering management positions at Oracle, IBM and Covansys, where he gained extensive experience in building scalable enterprise application architectures and services. Ravi holds a Masters degrees in Software Engineering and Management from Birla Institute of Technology and Science, Pilani, India.

Organization Position Status
24/7 Customer Chief Technology Officer Current
Dealio Senior Vice President, Managing Director India Operations Current
The Customer Company Inc. Current
Arzoo Senior Director of Engineering Former
Birla Institute of Technology & Science Masters Degrees In Software Engineering and Management Former
Arzoo Architect Former
Birla Institute of Technology & Science Masters degree in Management Former

Organization Position Status
24/7 Customer Chief Delivery Officer, Americas Current

George Shaheen serves on the board of 24/7 Customer. He was the CEO of Siebel and is currently on the board of Network Appliances. Prior to that, he was Managing Partner and Chief Executive Officer of Andersen Consulting, which later became Accenture. Mr. Shaheen has served as an IT Governor of the World Economic Forum and he is a member of the Board of Advisors for the Northwestern University Kellogg Graduate School of Management.

Organization Position Status
The Customer Company Inc. Board of Directors Current
24/7 Customer Board of Directors Current

Immediately prior to founding Sherpalo, Ram served as an officer of Amazon.com working for Jeff Bezos, founder & CEO. Ram came to Amazon.com in August, 1998, when Amazon acquired Junglee, an online comparison shopping firm of which Ram was president. While at Amazon, Ram helped grow the customer base during its early high growth phase in 1998/1999. Before Junglee and Amazon, Ram was a member of the Netscape executive team, joining them in 1994, before they shipped products or posted revenue. He drove the many partnerships and channels that Netscape employed to get massive distribution for its browser and server products during those now legendary early days of the Internet. Ram is a founding board member of Google Inc. and 247customer.com. Ram also serves on the boards of Zazzle.com and Mevio (formerly PodShow.com). Ram serves on the advisory board of Naukri.com, a leading classfieds site in India which has leading marketplaces in jobs, matrimony and real estate serving the Indian market.

Organization Position Status
Mevio, Inc. Board of Directors Current
Zazzle.Com, Inc. Board of Directors Current
Assercise Board of Directors Current
24/7 Customer Board of Directors Current
Plaxo, Inc. Board of Directors Current
Podshow, Inc Board of Directors Current
Diamondhead Ventures Advisory Board Member Current
Naukri.Com Advisory Board Current
Google Inc. Board of Directors Current
Amazon.com, Inc. Vice President of Business Development Former
Sherpalo Founder Former
Sherpalo Managing Partner Former
University of Michigan MBA Former
University of Madras Bachelor of Science Degree Former
University Corp. Bachelor of Science Degree Former
Netscape Network member Former

Organization Position Status
24/7 Customer Board of Directors Current

Executive News

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