Unicall has developed an integrated platform of technologies that combine both inbound and outbound applications, allowing our team of specialists to design custom teleservices solutions for our clients. It includes e-care, e-mail management, e-chat, Web call back, skills based routing, expert agent selection, Web based predictive dialing, automatic call distribution...
XYZ Insurance was distributing auto and home products through independent agents in the Midwest. Although sales decisions by agencies had been dependent upon producer preferences, XYZ needed to influence the sale of their brand of policies through the distribution channel. Without compromising product integrity, XYZ also needed to increase loyalty...
The largely informal business of transferring money from immigrants in North America to their home countries is mostly accomplished through small neighborhood agents. Yet many immigrants, according to this research, are dissatisfied with the unreliability and sluggishness of this informal remittance network - and with the exorbitant fees agents charge....
Wobenzym supplements are a Germany-based agent that treats symptoms arising from arthritis. Arthritis is a painful joint and degeneration disease. Arthritis includes osteoarthritis, which is a degenerated malady of the joints. Gouty arthritis, spinal fusions, and rheumatoid arthritis, which affect the spine, joints, cartilages, tendons, ligaments, etc, and can cause...
Ashland Distribution Company wanted to revamp customer service processes and improve productivity with an easy-to-use, hosted CRM solution. As a leading distributor of chemicals, plastics, composite materials, and environmental services, Ashland wanted to share information with members of its supply chain. After successfully piloting Supportforce with eight users, the company...
Better technology is making it easier for banks to mine data internal and external to up profits and cut costs. Harnessing this potential takes a new kind of intelligence. The article asserts an insurer may want to see how an agent performs in a certain territory against agents in other...
Knowledge Management KM is emerging as one of the management tools to gain competitive advantage and e-businesses are beginning to invest in KM initiatives. Though several organizations have reported successful KM projects, there are many failures due to a variety of reasons including the incongruence between strategic and KM objectives,...
The client is a leading telecom equipment vendor. It required a media gateway controller that had call control and voice mail features. Over a short period of 8 months, Wipro team of 6 engineers modified an MGCP stack to suit light functionality design and develop a call agent to implement...
In the space of seven years and through aggressive acquisitions, Valero has gone from a bit player with one oil refinery to a Fortune 15 company with the largest number of refineries in North America, filling stations nationwide and 22,000 employees. As late as the fourth quarter of 2002, Valero...
Belgium's leading global telecom service provider had to improve its Directory Information Service's DIS aging workforce management system. EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction. EDS began by implementing VisualFMS, the...
Travelers are notorious penny-pinchers. If you aren't the kind of person who spends hours online just to save a few bucks on a hotel room, you're probably related to someone who does. That may be one reason why there are few travel agents in the business who talk glowingly about...
The pink slip handed to you may not have been a surprise, but it still hurts anyway. Now the emotional toll has almost run its course. You are seriously ready to begin plotting your next move. You could just start applying for a new job. Or you could try a...
There are many new career options out there nowadays. You really need to spend some time to decide as to what you will be good at. Conversely, would you want to work as a chef simply because you like cooking, or what you like to write for a living simply...
Yesterday's news on Merck's prolific use of ghostwriters to produce medical-research articles yielded lots of coverage, much of it highly critical. Still, there was a fair bit of cognitive dissonance in the media, which couldn't seem to decide if Merck's actions amounted to venial or mortal sins. ...
This is the resume sample for applying for the post of purchasing agent. This template can provide you the relevant idea that you need for preparing a sample purchasing agent resume.
Your Company's Secret Change AgentsIn times of struggleJust wanted to chime in - you bring up some excellent points in terms of identifying positive change agents within and let them run with it. One thing in particular stuck out - which was "stick to the facts". In all...
How five of the country's top CEOs maneuvered to reach the top and stay there. Steve Jobs CEO, Apple Political Style: The charismatic visionary Passion is Jobs’ greatest asset in motivating employees, negotiating deals, and cultivating a...
What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!" to take an occasional call? Are you envisioning a progressive, cost-saving contact center strategy? Or does the very idea conjure up fears...
The Idea in Brief Some business problems--lackluster performance, escalating costs, interdepartmental conflict--persist no matter how hard companies try to fix them. Why? Most leaders impose top-down change tactics--importing outside experts or "best" practices, which never...
Authorize an agent to negotiate a contract or other matter on behalf of your company with this template Authorization Letter. The agent is authorized to accept or reject agreements, enter into contracts and take other actions required by the negotiations and in order to complete the business at hand.
