Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
This white paper deals with M-commerce and its applications. The paper gives information about Virtual Transaction Network that delivers different services such as financial transaction, information transaction and others. The paper also reveals that the building robust economic models that are e-services-centric are a key step in accelerating e-business towards...
Continued advances in hardware technologies combine to create a new class of information services, termed mobile e-services, or simply m-services, which exploits the advances in, among others, wireless communications, positioning, and miniaturization. Because the users do not merely interact with the services from behind stationary desktop computers, but from a...
A dispute resolution process may be conducted ad hoc (i.e., the parties decide, possibly with the help of a neutral, on the procedures according to which the dispute will be decided). It may also be conducted according to set of rules made available by an institutional dispute resolution service provider...
Michael Foods, Inc., a 75-year-old $1 billion diversified food processor and distributor, initiated a project to achieve cost reduction goals through the use of reverse auctions. The company was looking to achieve better competition for its business while increasing efficiency and obtaining better reporting/data analysis by using e-RFx and project...
Driven by both federal regulations and public demands for greater and more convenient access to its information and services, the Social Security Administration SSA, in cooperation with the General Services Administration GSA, commissioned a study, Measuring the Value of Electronic Services (E-Services). The objective of the study was to design...
Now a days there are many outsourcing services to choose from and numerous providers of these services whether Application Services Providers ("ASP") or Business Process Outsourcing solutions ("BPO"). Simply speaking, an ASP solution involves remotely accessing a software application that is fully-hosted in an external data center and maintained by...
The Application Service Provider ASP model provides a greater selection of solutions from which to choose when considering outsourcing in the IT business domain. The ASP model calls for effective management of the Service Level Agreement SLA. A large number of other issues and factors govern the cultivation of strong...
Most companies have been relying on paperwork for quite some time now. Although, documentation of processes is important, but at the same time it is quite tedious. As a result, companies have resorted to electronic trade finance services. The e-services have streamlined the operations of most organizations. Hence, the paperwork...
The paper presents an econometric analysis of the diffusion of wireless technology in the form of electronic marketing. Using a modified Bass model and a coupled-hazard survival model, the paper work tests the effects of various factors on the speed of diffusion of wireless technology on a global scale. Their...
A global investment management company with an asset base of over $248 billion decided to redesign its trade management system to enable its customers, i.e., brokers and institutional clients, to perform their trade activities like purchases, liquidations, exchanges, and cancellations over the web. The client chose Infosys as its offshore...
Documents submitted by citizens through electronic services, deployed in the context of e-government, must usually undergo processing by some organisational information system in order to complete the citizens' requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational...
A global investment management company, with an asset base of over $248 billion composed of mutual funds and other investment vehicles, wished to increase its client focus and continue building relationships with them through e-services. It partnered with Infosys to create a portal to provide self-servicing opportunities for its financial...
The technological revolution has taken the entire world by storm. With so many e-products and e-services, the chances of frauds and breach of security have also shot up. The latest e-service that has made its way into e-commerce is the e-trust service. The service ensures that the trust of customers...
In order to make an appropriate analysis of risk, a risk manager must stay informed on everything from current events to current technologies to current legislation. A risk manager must also understand historical trends in order to proactively ascertain potential future risks. Given this, any new technology or market offering...
Article discusses RightNow Technologies is the most advanced multichannel e-service solution on the market today. It provides a wide range of functionality designed to dramatically increase customer satisfaction, significantly reduce operational costs, and successfully optimize an organization’s productivity to enhance its ability to increase sales. Article informs that RightNow continually...
Global competition is ferocious. Companies must work harder than ever before to gain and keep customers, and to do so at a competitive cost. If wielded correctly, e-service, using the Web for customer service, can be a powerful tool in today’s business world. Internet-based customer service, or e-service, enables smart...
The Web is a great place for customer service. It's where people go to find answers fast. It provides a way for customers to navigate their way through lots of content to find the particular piece of information they need. Web-based customer service (also known as "e-service") is one of...
The past three years have seen the development of affordable solutions for small to mid-size companies utilizing the application service provider ASP (a one-to-many model). However, it lacks flexibility, and the one-size fits- all ASP model of renting software applications is too restrictive for mid-size and large companies that need...
A large order for a company, included provisions for guaranteed online availability and a set number of consulting hours available to the company. There are other points that a company might want to consider as well: Spell out the necessary procedures for implementation including time frames, necessary down time...
