Aspect Software Inc.

aspect software inc. - All News and Analysis

• Aspect Software Receives 2008 North American Product Line Strategy Award From Frost & Sullivan

  - 2008-08-05

  Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 North American Product Line Strategy Award from Frost & Sullivan, the Growth Partnership Company, for its leadership in the North American Inbound Contact Center Routing...

  Tags: Aspect Software Inc., Collaboration, Frost & Sullivan, SOFTWARE, strategy

• PerformanceEdge(TM) Receives 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership

  - 2008-07-31

  The PerformanceEdge Group of Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 EMEA Contact Center Workforce Management Award for Market Leadership from Frost & Sullivan, the Growth Partnership Company. The award acknowledges Aspect...

  Tags: Aspect Software Inc., Frost & Sullivan, leadership, SOFTWARE, workforce

• Aspect Software Solution Gets High Marks for Hosted Contact Center Offering

  - 2008-06-17

  Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced its Aspect® Unified IPTM solution received a strong overall customer satisfaction rating in the 2008 Hosted Contact Center Infrastructure Report from DMG Consulting LLC, a market research firm specializing in contact centers and...

  Tags: Aspect Software Inc.

• Aspect Unified IP From Aspect Software Named 2008 American Business Awards Finalist

  - 2008-06-10

  Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, has been named a 2008 American Business Award finalist in the computer software category for Aspect® Unified IPTM as the Best New Product or Service.

  Tags: Aspect Software Inc., IP

• Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program

  - 2008-06-05

  Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...

  Tags: Aspect Software Inc., contact center, leadership

• Aspect Software Furthers Its Commitment to SIP Interoperability With AireSpring

  - 2008-06-03

  Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, and AireSpring, multiple award-winning provider of telecommunications services, today announced successful interoperability between Aspect Software session initiation protocol SIP-based solutions and SIP Trunking products from AireSpring.

  Tags: Aspect Software Inc., SIP

• PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction

  - 2008-05-15

  The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...

  Tags: Aspect Software Inc., contact center, customer satisfaction

• CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance

  - 2008-04-16

  CallMiner, the leader in advanced speech analytics, and Aspect Software, the world's largest company focused solely on unified communications for the contact center, today announce that Evanston Northwestern Healthcare ENH, an integrated system of hospitals and a 500-physician medical group, will be deploying Aspect® Unified IPTM coupled with CallMiner Eureka....

  Tags: Aspect Software Inc., compliance, contact center, health care

• Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award

  - 2008-04-10

  The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on unified communications for the contact center, today announced that its customer, Adelina Petrov, director of sales and operations analysis at International Cruise & Excursions ICE, has won the 2008 Workforce Management Professional of the Year Award from...

  Tags: Aspect Software Inc., workforce, workforce management

• CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations

  - 2008-04-08

  CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...

  Tags: Aspect Software Inc., contact center

• Black Box Honored by Aspect Software for Exceptional Performance

  - 2008-02-13

  PITTSBURGH -- Black Box Corporation (NASDAQ: BBOX) announced today that Aspect Software, the world's largest company solely focused on contact center solutions, has honored Black Box with two awards for exceptional performance.

  Tags: Aspect Software Inc.

• Aspect Debuts Unified Command And Control

  - 2008-01-01

  Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command...

  Tags: Aspect Software Inc., contact center

• Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP

  - 2007-12-18

  Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IPTM 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of...

  Tags: Aspect Software Inc., contact center, IP

• Aspect Software Makes Virtualization a Reality With Unified Command and Control

  - 2007-12-04

  Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and...

  Tags: Aspect Software Inc., contact center, virtualization

• Aspect Software Maintains Top Spot for Workforce Management Market Share

  - 2007-11-15

  Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today it has once again been ranked as the leading provider of workforce management applications in North America, according to Saddletree Research(1). Aspect has 24.5 percent share of the market based on its PerformanceEdgeTM workforce management...

  Tags: Aspect Software Inc., workforce management

• Aspect Software Placed in Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America

  - 2007-11-13

  Aspect Software, Inc., the world's largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner, Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America(1), EMEA(2) and Asia Pacific(3).

  Tags: Aspect Software Inc., contact center, leader

• Aspect And OpenSpan Partner For Integration

  - 2007-11-01

  Aspect Software, Inc. and OpenSpan, an application integration company, have announced the general availability of the OpenSpan integration with Aspect's PerformanceEdge quality management application. The integration with OpenSpan allows Aspect Software to extend Aspect quality management functionality, such as screen capture and call tagging, to record all back-office interactions with...

  Tags: Aspect Software Inc.

• Frost & Sullivan Lauds Aspect Software's Leadership in the Workforce Management Market

  - 2007-10-30

  PALO ALTO, Calif. -- Frost & Sullivan selected Aspect Software as the recipient of the 2007 North American Frost & Sullivan Award for Market Leadership in the workforce management WFM segment of the agent performance optimization APO contact center market.

  Tags: Aspect Software Inc., Frost & Sullivan, leadership, workforce, workforce management

• Aspect Software Redefines Optimization

  - 2007-10-01

  For many companies with thousands of call center agents, the concept of optimizing contact center performance is akin to optimizing the U.S. government. In either case, you must ask yourself how you know when you are truly optimized and the job is done.

  Tags: Aspect Software Inc.

• Aspect Software Launches PerformanceEdge(TM), First Fully Synchronized Contact Center Optimization Suite

  - 2007-09-10

  Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the launch of PerformanceEdgeTM, the industry's first contact center optimization suite that synchronizes workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to holistically improve business performance. By bringing critical...

  Tags: Aspect Software Inc., contact center