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Avaya Inc. is in the Technology Industry
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Pension Buyouts Could Hit 10 Billion
LONDON (Reuters UK) - The value of pension buyout deals could hit 10 billion pounds in 2008, a three-fold increase on last year, a report by pensions advisory firm Lane Clarke & Peacock (LCP) said on Thursday. The first billion-pound pension deal is also just around...
Aviva Scraps Norwich Union Name
LONDON (Reuters UK) - Insurer Aviva (AV) has scrapped Norwich Union, the brand under which it operates in its home market, as it moves to a single identity it hopes will lift overseas sales, attract staff and lure new business partners. Norwich Union, Britain's largest general...
Friends Sales Beat Market Expectations
By Simon Challis LONDON (Reuters UK) - Friends Provident (FP), which rejected a takeover approach from U.S. buyout group J.C. Flowers this month, posted an 11 percent rise in first-quarter premiums on Tuesday, due to higher sales in its overseas units. Friends said it was making...
Aviva Rules Itself Out of RBS Insurance Bidding
LONDON (Reuters UK) - The largest general insurer Aviva (AV) has ruled itself out of the running for the insurance arm of Royal Bank of Scotland (RBS), as speculation intensifies over the list of possible suitors for the unit. RBS Insurance, which includes Churchill and Direct...
Aviva First Quarter Up But Outlook Gloomy
By Clara Ferreira-Marques LONDON (Reuters UK) - Insurer Aviva beat forecasts with a 5 percent rise in first-quarter sales, helped by growth in U.S. and Asia, but gave one of the gloomiest outlooks yet for a UK market it says will shrink over the coming months....
Prudential Beats First Quarter Forecasts
By Clara Ferreira-Marques LONDON (Reuters UK) - Life insurer Prudential (PRU) reported a 14 percent rise in first-quarter sales on Thursday, above analysts' forecasts, as stronger than expected growth in Asia more than offset a dip in U.S. new business. Prudential, which competes with Aviva Plc...
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to add a killer element to that list of success factors -- communication, and two-way communication at that. Customers want to...
Essential Manager's Guide: Extraordinary Customer Service
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the quality of service you provide. Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore...
Interactive Digital Merchandising in Retail Banking
Read this paper for Avaya's exploration of retail banking trends and best practices in interactive digital merchandising and digital signage in an interview with Charles Ansley, CEO of Symon Communications. With thousands of installations worldwide and more than two-thirds of the Fortune 100 as valued clients, Symon...
Essential Manager's Guide: Communications Tools for the Effective Worker
Avaya and DK, a leading publisher of business reference books, have created a limited edition series on business critical communications challenges and solutions. In Essential Managers Communications Tools for the Effective Worker, discover the positive impact of Unified Communications on both day-to-day interactions as well as on...
Essential Manager's Guide: Intelligent Communications
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. Embedding communications into the fabric of your business processes enables you to optimize the connections...
Avaya Dives into the Analytics Pool
Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite which provides a comprehensive reporting package as well as leading-edge analytics capabilities. Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users...
Avaya: Changing Business, Changing Lives
Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are keeping business leaders up at night. And more importantly, the solutions that are being brought to bear on these issues...
Daily Dispatch: General Motors, Avaya, JetBlue, Whole Foods
In a speech to General Motors shareholders, chairman Rick Wagoner declared that it was critical for the company to move away from petroleum-powered cars. GM has been losing market share in the United States as high gas prices lead consumers away from larger cars, trucks, and SUVs —...
BNET Daily Dispatch: Ford, Avaya, Toshiba, and U.S. Housing
Ford plans to sell Volvo and BMW may be the buyer, according to Swedish newspaper Goteborgs Posten. The paper reports that BMW is in the process of studying the implications of a possible deal, and the Financial Times also reported that BMW is talks to buy the brand....
Driving Model Agent Behaviors with Avaya IQ CCR
Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the door? You can't afford not to, because the best and worst customer experiences can have a dramatic impact on your top and bottom lines. Avaya gives you...
Avaya IQ Enables your Strategy to Flatten, Consolidate and Extend
This new Avaya platform for contact centers accommodates the next generation of effective and versatile environments.
Intelligent Communications in Government: Serving the Public More Effectively
In the United States alone there are 85,000 civil government entities and 44,000 public safety organizations, most of which face a variety of common challenges, including the need for: Continuous improvement in the quality of citizen service Cost-effective revenue collection Risk management, security, and privacy...
Managing your Contact Center Requirements: Reviewing New Technology Management Options
Advanced self-service applications and the power of IP networking are changing the face of the modern contact center. But badly implemented self-service applications often fail in their key promise to reduce agent workloads, since annoyed customers quickly abandon the self help channel to seek help from a live agent. To...
Shinhan Bank Enhances Customer Service Efficiency
Shinhan Bank, a leading bank in Korea, was looking to upgrade contact centre operations to better serve customers. As the number of its home-banking subscribers grew, Shinhan Bank had to address the congestion in the customer transactions process. Shinhan Bank soon realized that changes were necessary to handle customer inquiries...
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Avaya Inc. Company Info
NAICS Code
Software Reproducing: 334611
