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KPN sells US Getronics division to CompuCom: Dutch telecoms group KPN is set to focus on Getronics activities in the Benelux region after selling North American divisions of the IT service provider to CompuCom, Reuters reports. CompuCom bought Getronics' activities in the United States and Canada, as...; Tags: Getronics, CompuCom, KPN, Corporate Governance, Business Services, Financial Accounting, Business Operations, Corporate Law, Finance, Charlotte Eyre; News items 2008-06-23
SCORE Provides Critical Hurricane Recovery Assistance: The Harbor Branch Oceanographic Institution HBOI, which is dedicated to marine and ocean research and education, suffered serious damage from direct hits by Hurricanes Frances and Jeanne. Many educational, administrative and student housing buildings lost large sections of roofing and windows, which caused major water damage. The dolphin and whale...; Tags: small business, training, window; Case studies
Getting the Service Levels You Expect With Outsourcing: Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree on what they're after. Second, conflicting goals have to be addressed. Third, organizations need to know...; Tags: Business services, service provider, cost savings, outsourcing, benefit; White papers
Don't Sign That Contract! Getting the Best Price From Your Service Provider: Renegotiating an outsourcing relationship isn't easy. In many instances one's existing service provider may surprise one with an entirely different pricing approach, which may not be the advantage. Today, clients expect a strategic relationship or partnership with their providers. A vendor provides an integrated set of functional services, some of...; Tags: Business structures, Business services, partnership, service provider, cost savings, outsourcing, pricing strategy; White papers
The Economic Impact Of Superior Customer Experiences: For IT Service providers, mastering the art of superior customer experiences builds security around their services investment. The question then becomes, "How do organizations deliver a superior customer experience?" The good news is that it can be done. In Part 2 of this two-part series, we examine proven strategies for...; Tags: strategy, information technology, security; White papers

Telef?nica Optimizes Its Network Lifecycle Management With an On Demand Supply Chain Solution: Telefonica asked IBM Business Consulting Services to develop an on demand supply chain solution that connected its enterprise resource planning ERP systems with those of its network suppliers. For the pilot project, Telefonica chose to synchronize its systems with Alcatel, one of the company's major network suppliers. IBM Business Consulting...; Tags: Business services, Enterprise resource planning (ERP), Telefonica, business consulting services, consulting service, ERP, supplier, IBM Corp., supply chain, network; Case studies
A Value Culture for Agriculture: Agricultural co-ops play an important role in the $1.5 trillion US agriculture industry. But most were founded decades ago to meet the needs of traditional family farms?and haven't kept up with globalization, industrialization, and specialization. As a result, today's co-op system is destroying rather than creating value. Therefore, this article...; Tags: McKinsey & Co., globalization; White papers
How Your IT Staff Can Provide Vendor-Caliber Service: There are economies of scale that make it less expensive to buy products or services than to maintain an internal provider. But, in many cases, executives pursue outsourcing with or without fundamental economic benefits. Their real reason is dissatisfaction with internal service functions. One reason executives might turn to outsourcing...; Tags: outsourcing, benefit; White papers
Outsource Your IT Worries: So you run a small business, but along with performing your day-to-day core business activities you also have the daunting task of managing the IT side of things. As if you don't already have enough to occupy your time from wearing the sales hat to marketing, to customer service, to...; Tags: Business services, Strategy, Microsoft Corp., small business, service provider, information technology, outsource, customer service, marketing, sales; White papers
Hybrid Model: Domestic Management and Offshore Operations: Exploiting the price advantages of going offshore with the IT work doesn't always require working directly with a company in another country. A new kind of service provider has emerged that provides a US-based management core to act as a face to Indian-based operations. That's the hybrid model: onshore, offshore,...; Tags: Outsourcing, Business services, offshore, service provider, information technology; White papers
Are You Being Outsourced?: Proactive initiative is only way to avoid becoming vulnerable to an outsourcing threat. There are four things staff can do to retain their position as users' or clients' vendors of choice. First, watch for customer dissatisfaction as is apparent through loss of market share. Whenever clients hire their own decentralized...; Tags: outsourcing, outsource; White papers
Entrepreneur Turns Innovative Concept Into Successful Business With SCORE's Help: After years of experience in taxes, stocks and insurance, Rebecca found she was no longer comfortable with the sales focus of many financial service providers. So she decided to begin offering her services and expertise on an hourly, as-needed basis. When Rebecca made this decision, she knew just where to...; Tags: Financial Planning, Investment, Financial accounting, financing, financial service, insurance, tax, financial, marketing, stock, sales; Case studies
A Practical Approach to Outsourcing Pricing: The service provider needs to make a profit. So the work that hadn't been discovered earlier suddenly shows up under the category of uncontracted services, billed at rates the client finds hard to stomach. The client begins grousing, complaining that the service provider is always hitting it up with hidden...; Tags: Business services, outsourcing, service provider, board; White papers
Computational Risk Management For Building Highly Reliable Network Services: Building reliable network services that can deliver consistent high performance to clients in the presence of failures and bursty demand is expensive and inefficient. Resources often need to be heavily overprovisioned to accommodate peak demand and the cost of such over-provisioning "Prices out" many applications that could stand to benefit...; Tags: Business services, Harvard University, network service, service provider, risk management, high-performance, storage, network, performance, benefit; White papers
Managing Customer Profitability and Economic Value in the Telecommunications Industry: Communications service providers must find a new path toward long-term, sustainable economic value. It's time to consider a holistic perspective that assesses profitability at the individual customer level, rather than the traditional focus by product line or business entity. Unlike traditional accounting systems, which generally reflect regulatory reporting requirements, Activity-Based...; Tags: Business services, Pricing, Managerial accounting, BetterManagement.com, activity-based management, communications service provider, service provider, accounting system, accounting, telecommunications, benefit; White papers
Offshore Maintenance of Multiple Billing Systems for a Large US Carrier: One of the leading telecom service providers in the United States, the company had numerous applications spread across various regions in the US to handle their daily operations. These applications spanned a variety of technology platforms. The client engaged Infosys to enhance, maintain and test these applications. This helped the...; Tags: Sales channel, Telecom & Utilities, Infosys Technologies Ltd., billing system, billing, telecommunications; Case studies
Valorec Services Responds to Variable Customer Needs With Flexible Hosting and Services: Valorec Services AG, a waste and energy management solutions provider, aligned IT costs with growth and responded with agility to changing customer requirements by engaging IBM Global Services - Worldwide Strategic Outsourcing for a fully hosted infrastructure and IBM Global Services - Application Management Services and IBM Business Consulting Services...; Tags: business consulting services, application management, IT cost, IBM Corp., consulting service, information technology; Case studies
Alenia Spazio Develops Complex Calculation Tools to Advance Space Transportation and Exploration: Alenia Spazio is developing a tool to analyze Space Station cargo items to be launched on Automated Transfer Vehicle ATV, the European carrier launched by Ariane 5. To correctly schedule the ISS operations for each single launch and carrier to or from the ISS, the Tactical Planning Working Group outlines...; Tags: IBM Corp., business consulting services, space station, consulting service, transportation, tool; Case studies
Ontario Electricity Market Restructuring and Cogeneration: The opening of Ontario's electricity market to competition has many benefits. Chief among these is cogeneration, a highly efficient means of generating heat as well as electric power from the same energy source at the same time. Enbridge Gas Distribution offers the services of Cogeneration Specialists who carry out a...; Tags: Benefits, benefit; Case studies
ChevronTexaco Increases Revenue With End-to-End Natural Gas Marketing on Demand: In a growing natural gas market, ChevronTexaco wanted to bring end-to-end marketing in house, handling gas flow from the ground to wholesale consumer while re-engineering its business model to create an expanded revenue stream. IBM Business Consulting Services helped ChevronTexaco upgrade, implement and integrate a homegrown legacy front- and back-office...; Tags: Telecom & Utilities, ChevronTexaco Corp., natural gas, gap analysis, business consulting services, re-engineering, back-office, consulting service, IBM Corp., marketing; Case studies