an acquired personal skill that is demonstrated in an employee's ability to provide a consistently adequate or high level of performance in a specific job...
A 360-degree appraisal surveys and collects the views of all the appraised employee’s colleagues, including the manager, peers, direct reports, and, on occasion, clients. Additionally, the employee will generally rate himself, so that his views of how he impacts his colleagues can be added to the mix.There is no absolute...
When you think of Silicon Valley, what's the first thing that comes to mind? Most likely it's something having to do with computers and the internet. But an intriguing article from today's NY Times reports that managers in the region have a more expansive idea of what they're all about:...
(Note: This story was emailed to me by a friend. It originally appeared 2/12/2001. Remarkably, it no longer appears anywhere on the Internet. I believe its message is important, especially given my recent post on consumerism and envy, so Im re-posting it.)Competence, Self-Esteem Keys to HappinessBy Charnicia E. HugginsNEW YORK...
In modern day business environment, managers and executives are increasingly expected to take on some form of incident or crisis role, but are such non-specialists sequestered to crisis and incident management teams without any additional training or specific performance monitoring? The author has designed a web survey, to find out...
The widespread use of project management standards for professional competence assessment and development is based on a rationalistic approach, whereby competence is seen as constituted by a pre-defined set of attributes in the form of knowledge topics. Yet little is known about whether and how these attributes are used by...
In an effort to re-focus on their core competences, an increasing number of companies outsource parts of their IT services. In this paper, based on Hamel and Prahalad's definition of core competences, numerous theoretical models for identifying and analyzing core competences were developed. However, at present, due to the high...
Account management has a rich tradition starting in the early 1960's. At the same time, the concept is still ill defined and under-researched. Consequently, some basic research questions remain unanswered. This paper takes a new perspective and examines account management from a strategic competence-based point of view. It studies the...
The paper at hand presents a new competence focused management approach which is called Competence based Business Development CbBD. CbBD should support organizations of all kinds in the effective identification, measurement, combination and integration of organizational competences, which can be seen as a bundle of human competencies, tools and material....
This paper discusses the processes of individualization and organizing being carried out under what one might see as an emerging regime of change. The underlying argumentation is that in certain processes of change, competence becomes questionable at all times. The hazy characteristics of this regime of change are pursued through...
This paper describes that emotional competence differentiates successful leaders. High performing managers at the Johnson & Johnson Consumer and Personal Care Group were seen to possess significantly higher levels of Self-Awareness, Self-Management capability, Social Skills, and Organizational Savvy, all considered part of the Emotional Intelligence domain. This paper describes the...
Cultural competence has gained attention as a potential strategy to improve quality and eliminate racial/ethnic disparities in health care. In 2002 the interviews conducted with experts in cultural competence from managed care, government, and academe to identify their perspectives on the field. The paper presents the findings here and then...
The "balanced" Scorecard is an accounting system for viewing company assets from these multiple perspectives to create business strategies. This presentation introduces the concepts of human capability by using a capability vs. competence model, and longitudinal (across-time) vs. cross-sectional view within time snapshots. The presentation highlights how capability and competence...
This report works on the assumption that information work continues to become more mobile and manager's needs to develop the processes and competences to accommodate this. It tests the hypothesis that managers of flexible workers manage in a different way than traditionally and they therefore have a different competence profile....
This doctoral paper discusses the competence structures and the development of human capital in the graphic arts and media sector. The study has focused on exploring the new media landscape and in particular the structural changes that influence the sector, the print-versus electronic-media debate and the future of print media....
NORDIC BUSINESS REPORT-18 May 2004-IFS AB and NEC Corporation establish joint competence centre in ShanghaiC1994-2004 M2 COMMUNICATIONS LTD http://www.m2.com
TThis study examines the impact strategy, core competence, and involvement of HR executives in strategic decision making on the refinery managers' evaluation of the effectiveness of HR and refinery performance among 86 U.S. petro-chemical refineries. Survey results indicated that higher involvement of HR in organizational strategy is strongly related to...
Once the right products/services is in place, the highest level of customer satisfaction comes from the spirit, energy, and dedication of the organization's people, which are tied directly to call behavioral competence. Behavioral competence is about the ability to establish and maintain highly and mutually satisfying relationships that produce very...
From the executive summary: ‘Emotional competence is a learned capability based on emotional intelligence that results in outstanding performance at work. To be adept at an emotional competence like Customer Service or Conflict Management requires an underlying ability in Emotional Intelligence fundamentals, specifically, Social Awareness and Relationship Management. However, emotional...
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