Resources
BNET Business Dictionary
- Complaint
- an expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a...
- Complaint definition on BNET »
BNET Resources
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- Complaint About Sales Representative
- This template is for complaint about sales representative.
- Tools & templates
- Complaint About Repeated Service Errors
- This template is for complaint about repeated service errors.
- Tools & templates
- Complaint About Repeated Order Errors
- This template is a description of complaint about repeated order errors.
- Tools & templates
- Complaint About Service Contract
- This template is for complaint about service contract.
- Tools & templates
- Innovation Challenge: Minimizing Oxidation Off-flavors
- By far, the most common customer complaint received by fluid milk processors is oxidation off-flavors. One study found exposure of milk in blow-mold plastic containers to fluorescent lights in supermarket dairy cases caused light-induced oxidation in approximately 80% of store samples. A few years ago, a major dairy processor had...
- White papers
- Complaint About Goods And Service
- This template is for complaint about goods and service.
- Tools & templates
- Complaint About Installation Service
- This template is for complaint about installation service.
- Tools & templates
- Product Complaint
- Want to complaint about a product, and not getting proper words, here is a template for it.
- Tools & templates 2007-12-01
- Listen To What Your Customers Are Saying
- Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and...
- White papers 2007-09-04
- Which Airline is Rated "Worst"?
- Chances are, if you're a frequent business travel, you're also a frequently annoyed at mismanaged baggage, cancelled flights, and delays. To see which airline takes the trophy for the most complaints, I've culled the U.S. Department of Transportation's Air Travel Consumer Report. The worst performing airline, based on number of...
- Blog posts 2007-10-02
- A Horse of a Different Shade -- Color Discrimination
- The Equal Employment Opportunity Commission says it is handling more color-discrimination complaints pitting Blacks, Hispanics, Native Americans and others against members of their own race or ethnic groups. In the late 1980s and early 1990s, the commission averaged fewer than 500 complaints involving charges of color bias a year; in...
- White papers 2003-09-30
- Dealing with Complaints
- As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the "hidden agendas" that...
- White papers 2003-06-02
- A Primer On Real Estate Tax Complaints
- It has been observed that representing a property owner on tax complaints is a tricky business. This article provides few basic points to keep in mind while representing the property owner. The main points include: statutory framework, preparing the complaint, the hearing and appeals and settlements. In order to know...
- White papers 2003-05-01
- From Complaints To Commitments
- It is good to voice one’s opinion against any injustice, but when the opinion takes the form of complaints, it puts a question mark on an organization’s working. Moreover, it also gives rise to estranged relationships within the organization. It has been observed that some people spend vast amounts of...
- White papers 2003-01-01
- Most WhistleBlower Systems are Incomplete and Cost More in the Long Run
- The Sarbanes-Oxley Act ("SOX") requires a system that records complaints regarding accounting matters and internal accounting controls. To comply with this requirement, alternatives include a call center (aka "hotline"), and internal solutions. In most cases, these alternatives: Cost more, when one considers the combined cost of collecting, investigating, and resolving...
- White papers 2003-01-01
- How to Use Customer Complaints to Your Advantage
- In hotels, restaurants, and other hospitality industries customer complaints are events are inevitable. No one is perfect and there will always be the occasional customer who would not be satisfied unless they have made waves. However, this article explains in detail that if the complaints are welcomed as opportunities to...
- White papers 2002-11-05
- Revised University-Wide Procedures for Sexual Harassment Complaints
- The procedures and recommendations for dealing with complaints of sexual harassment detailed in this paper are aimed at providing a method for the resolution of such complaints which may arise at Memorial University of Newfoundland. This policy prohibits sexual harassment by any member of the University community. Any member may...
- White papers 2001-11-01
- Employee Complaint Form
- When an employee brings forth a complaint, it is imperative that you engage in a prompt and thorough investigation. It is also important to have an employee document the entirety of his or her complaint, as it serves not only as a guideline for the investigation but also prevents him...
- Tools & templates 2000-12-12
- Respond to Customer Inquiries and Complaints Promptly
- With all the talk about customer service and responsiveness, it is interesting to note how many businesses talk a good game but just don't deliver. We can all relate experiences with businesses where an appropriate sense of urgency didn't seem to exist. One area that seems to stand out is...
- White papers 1999-04-03
Additional Resources
- Patient Expectations of Fair Complaint Handling in Hospitals: Empirical Data
- A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. The authors have investigated patients' expectations of complaint handling in hospitals.
- White papers 2006-08-18
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