Resources

905 Resources for

Customer Relationship Management (CRM)

Subscribe to this listing via:
RSS
Email

BNET Resources

Building a World Class Sales Machine: Who wouldn't want a world class sales machine? Highly desired and equally elusive, information driven sales and streamlined business processes represent the panacea of Customer Relationship Management. Okay, so what's that mean to your business in a down economy? To learn about the potential and...; Tags: Sales strategy, Customer relationship management (CRM), Advertising & Promotion, BNET, CRM, sales, customer satisfaction, business process, Webcast; Webcasts 2008-04-29
Selling Insurance by Phone: An understanding of the resulting convergence of market forces, law, and history is critical for the growing number of banks active in the business. There is considerable incentive for banks to be involved. This article states that for many institutions, following in the footsteps of direct marketers like USAA will...; Tags: Call centers, Financial services, Customer relationship management (CRM), Financial Planning, Sales force management, call-center, bank, insurance, on-demand, incentive, sales, phone; White papers
Making CRM Work: Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding the customers' needs enables a person to build better relationships and increase sales. Using the philosophy of CRM helps "To get and to keep more customers who stay with the person longer". Although a sound customer...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM software, strategy, sales, software; White papers
Microsoft CRM Data Migration - Overview for Consultant Developer: Microsoft Dynamics CRM 3.0 is now parading and triggering Microsoft CRM installation, implementation, customization, data conversion, upgrade and migration interest. Its often seen that the questions on data import and massage options to Microsoft CRM from such systems as ACT!, custom Oracle, DB2, MS SQL Server databases, in all these...; Tags: Customer relationship management (CRM), Enterprise software, .NET, Microsoft CRM, CRM, C#, Microsoft Corp., programming, database; White papers
Microsoft Dynamics CRM Customization or Third Party Product - Overview for Consultant: With version 3.0 MS CRM will be more exposed to end-user tuning, software development, customizations. Microsoft CRM SDK is becoming more sophisticated with post-call-out technology reconsidering, deprecating a lot of 1.2 CRM SDK methods, replacing Crystal Reports Enterprise with MS SQL Server Reporting Services, changing MS CRM Exchange Connector functionality,...; Tags: Customer relationship management (CRM), Enterprise software, SDK, customization, software development, Microsoft Corp., CRM, software; White papers

CRM: Keeping Customers Loyal: Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer...; Tags: Customer relationship management (CRM), Advertising & Promotion, CRM, corporate culture, mouse, asset, Web; White papers
Microsoft Dynamics CRM 3.0 Implementation - Leveraging Ms Office & Outlook User Experience: Microsoft Dynamics CRM 3.0, as well as Microsoft CRM 1.2 has so-called MS Outlook client snap-ins. Also it uses MSDE installed on local machine (usually meaning laptop of the traveling MS CRM user) to store replicated MS CRM data for using it offline. It is probably a true statement for...; Tags: Enterprise resource planning (ERP), Customer relationship management (CRM), Microsoft Office, Groupware, Enterprise software, Microsoft Dynamics CRM, Microsoft Dynamics, MRP, CRM system, Microsoft Outlook, Microsoft Corp., ERP, CRM, laptop computer; White papers
How to Bring Your CRM Project in On-Budget: It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more "Measure twice, cut once" consideration before beginning. What...; Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, CRM, small business, project management, financial; White papers
Microsoft CRM Implementation for Large Corporation - Overview: Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution one may consider for large publicly traded company. The authors' view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, E-mail servers, CRM, CRM solution, Microsoft Corp., Unix, Java, window, Linux, PC; White papers
Finding an Affordable CRM Software Solution: If a person made the decision to implement CRM software into his business, he might be confused as to which Customer Relationship Management software is best for his needs. While there are many different options available, the author will break them down in this paper so that the person can...; Tags: Customer relationship management (CRM), Enterprise software, Advertising & Promotion, CRM software, CRM, software; White papers
Customer Insight & Customer Insight & Marketing Accelerator Platform in the Payers & Health Plans Industry: Real-time, intelligent offer creation and customer service differentiation are key to building customer loyalty, creating new business opportunity, and gaining competitive advantage. Accenture's Customer Insight campaign management services help create a real-time, dynamic environment to substantially reduce campaign creation and execution time, continually refine campaign offers and increase effectiveness, immediately...; Tags: Product marketing, Customer relationship management (CRM), Accenture Ltd., customer service, competitive advantage, health care, environment; White papers
How to Define Your Needs Before Buying CRM: Like many other business trends, the pressure to keep up with the latest technology developments and hold on to the competitive edge can often lead to rushed and poorly researched decisions. Such is the case with Customer Relationship Management and its enormous industry growth and migration rates. Many CEO's have...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM solution, business process, benefit, industry; White papers
How to Calculate CRM Total Cost of Ownership (TCO): Although it may look and sound complicated, calculating the Total Cost of Ownership (TCO) for on demand CRM is as simple as elementary subtraction. Or to go one step further, more money will be going into the business rather than the system that struggles to support it. The on demand...; Tags: ROI/TCO, Customer relationship management (CRM), Advertising & Promotion, TCO, CRM, security; White papers
How a Holistic CRM Solution Will Increase Overall Business Performance: Born out of the high priced custom built CRM and ERP solutions of Oracle, Siebel and SAP, on demand CRM solutions built on the Software as a Service (SaaS) model are beginning to incorporate more than just customer relationship management. This newly developing multifunctional on demand solution is widely perceived...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM solution, software-as-a-service, positioning, ERP, performance, software; White papers
How to Select the Right CRM for Your Business?: Learning the ins and outs of any software package is never an easy task, trying to find the time to learn it all within the limits of a free trial, and then apply it to the specific business needs can prove to be a complete turn off! For the uneducated...; Tags: Advertising & Promotion, Customer relationship management (CRM), CRM, Internet, software; White papers
Alnova Financial Solutions for Customer Relationship Management: To deliver an effective, satisfying, profitable experience that is differentiated across segments and integrated across channels, banks will need to renew their business models and organizational structures as well as channel and platform technology. Sales and service workforce behaviors must also change, with employees becoming more effective in generating customer...; Tags: Recruitment & Selection, Workforce management, Customer relationship management (CRM), Advertising & Promotion, Accenture Ltd., workforce, CRM, bank, organizational structure, customer satisfaction, high-performance, sales; White papers
CRM - Satisfaction Guaranteed?: What does it take to keep customers sweet these days? Customer Relationship Management (CRM) is now proclaimed as the essential strategy for business survival. But what is CRM? What can it achieve for small to Medium Sized Enterprises (SMEs), and how are CAD dealers and resellers taking to it? CRM...; Tags: Customer relationship management (CRM), Advertising & Promotion, SMB/SME, CRM, small and medium enterprise, CAD, strategy; White papers
CRM - Customization Analytics: Customization analytics is a business solution which comes either as a built-in feature of a CRM solution or as separate customer-focused software. In this paper, the existing components of analytics of a CRM Solution are modified to tailor the present requirements of an organization. Customization primarily helps in reducing the...; Tags: Advertising & Promotion, Customer relationship management (CRM), Financial Planning, Enterprise software, analytics, CRM, CRM solution, customization, software; White papers
3 Reasons Why CRM Strategies Fail: Customer Relationship Management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail. Some...; Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, CRM, customer satisfaction, ROI, acquisition, tool; White papers
IT Strategy for Large Corporation: ERP/MRP/CRM, Unix/Linux/Windows, Microsoft/Java - Balanced Approach: Microsoft Business Solutions pluses - old conception that OS should be separate from the DB platform and from the accounting application doesn't work when the author considers modern Microsoft: it now offers all in one: Microsoft Great Plains/Navision/Axapta/Solomon/Microsoft CRM/Small Business Financials ERP, based on MS SQL Server DB platform and...; Tags: Customer relationship management (CRM), Enterprise software, conception, accounting application, CRM solution, Microsoft Corp., ERP, CRM, operating system, server; White papers