Let's just cut to the chase, shall we? Business travel sucks. It's always been difficult. Today it's horrendous. In the next few years it could be unbearable as airlines consolidate routes and pile on fees. So veteran business traveler Marshall Goldsmith checks in to Harvard Business with...
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists...
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs. Download the...
This is a little weekend item about Maui Jim, the sunglass maker. I've had Maui Jims for several years now, but I continue to be blown away by their commitment to customer service and how it makes me feel about their brand. They're not cheap (mine cost about $200 and...
CHICAGO (Reuters) - No. 1 U.S. railroad Union Pacific Corp UNP on Thursday reported a better-than-expected profit as strong pricing offset rising fuel costs, flooding in the U.S. Midwest and lower freight volumes. "Although high fuel prices and a soft economy present ...
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Here's a look at the other side of the coin: a successful CRM implementation. Download this TechRepublic Resource Guide for...
Automotive CRM analytics solutions from IBM provide advanced tools and techniques to help a person gain valuable customer intelligence. The person can use this information to create targeted messages and answer the wants and needs of his or her automobile customers. This will help increase sales, improve customer service, manage...
In the sales industry, work flow-automation technologies are some of the most important timesaving strategies for salespeople and managers. Customer Relationship Management CRM applications, for example, have changed the way sales leads are managed. With a CRM system, sales leads generated through telemarketing, response cards, trade shows, Web forms and...
AMICAS, a leader in radiology and medical image and information management solutions, was outgrowing its homegrown call management system. The company's vision for CRM extended beyond individual silos of automation for sales, support, and the other customer-facing departments. AMICAS sought the combined power of all departments sharing a common solution,...
ETS, a provider of customized education solutions, outgrew its existing Onyx CRM system when the sales team grew from 4 reps to 70. ETS's pipeline reporting accuracy was hit-or-miss due to inconsistent use of the existing CRM system. Although the company's back-end ERP system was PeopleSoft, ETS selected Salesforce SFA...
Symbol Technologies, a leading global provider of full-service, integrated enterprise mobility solutions with 5,000+ employees worldwide, required a CRM solution that would reduce administrative time, cut costs, and provide greater control over its sales operations. Symbol selected salesforce.com for its superior on-demand architecture, deep functionality and robust set of configuration...
Customer Relationship Management, abbreviated "CRM," is the term for a business strategy that is designed to improve customer service. CRM is also designed to increase customer satisfaction and gain new customers, thus increasing a business' revenue. CRM is a term that can be applied to software and an entire business...
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management CRM is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal...
Basically, every company has customers, and every company should maintain some basic information about those customers such as names, addresses, purchases, contracts, invoices, etc. Therefore every company should have at least some basic "CRM Technology" to track and serve their customers. Even small businesses use Outlook, Quicken or other applications...
CDC IXIS was using an outdated system with limited tracking capabilities. It needed a comprehensive CRM solution that was easy to implement and customize. Sage CRM SalesLogix offered CDC IXIS the data they needed to better focus on customers and prospects. The history and tracking features in Sage CRM SalesLogix...
This article says that telemarketing is an ever-changing facet of the call center industry. Outsourcing to a call center service can increase your company's productivity. It also explains about some of the services like order taking services, seminar registration etc. Read on to know more.
When you think of the CRM failure rate, what causes come to mind? Outdated business processes? Faulty project management? The CRM app itself? Good answers, but one of the most insidious risk factors for CRM failure is the quality of the data underlying the initiative. Data problems...
Heat and Control, Inc. is one of the world's leading manufacturers of food processing and packaging equipment. To retain its leadership position in the food processing industry, the company constantly looks for ways to create efficiencies and offer the best value possible to its customers. It was this philosophy that...
With more than 50 salespeople, Ridge Tool, maker of the well-known RigidR brand of pipe-working tools, collects hundreds of business cards each week—all of which represent potential sales. Unfortunately, the company found that those vital contacts were often lost, or entered into its Microsoft CRM application incorrectly, resulting in too...
Read how GS Metals has used CardScan for CRM to migrate its sales team to a single CRM solution company-wide. Understanding that they needed one single system, GS Metals was afraid that its salespeople would be reluctant to learn the new application and input data completely and correctly. Adoption of...
