Let's just cut to the chase, shall we? Business travel sucks. It's always been difficult. Today it's horrendous. In the next few years it could be unbearable as airlines consolidate routes and pile on fees. So veteran business traveler Marshall Goldsmith checks in to Harvard Business with...
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists...
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs. Download the...
This is a little weekend item about Maui Jim, the sunglass maker. I've had Maui Jims for several years now, but I continue to be blown away by their commitment to customer service and how it makes me feel about their brand. They're not cheap (mine cost about $200 and...
CHICAGO (Reuters) - No. 1 U.S. railroad Union Pacific Corp UNP on Thursday reported a better-than-expected profit as strong pricing offset rising fuel costs, flooding in the U.S. Midwest and lower freight volumes. "Although high fuel prices and a soft economy present ...
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Here's a look at the other side of the coin: a successful CRM implementation. Download this TechRepublic Resource Guide for...
This article from SAP describes the challenges that the circulation departments of daily newspapers face in trying to rebuild shrinking subscriber bases. Learn about the impact that the FTC's Do Not Call Registry is having on newspapers' ability to identify and capture subscribers, and find out how an integrated customer...
Customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business. This paper lists 15 biggest sins of customer service employees today along with...
Customers nowadays have more products to buy, and more channels through which to buy them, than at any time in history. Consequently, they have greater demands and higher expectations than ever before, most experts agree. As a result, more customer service employees are burned out and stressed out. Surveys show...
Whether you're a sole trader or a growing team, an online newsletter can help you improve customer service, become known as an "Expert" and cross-sell your products. The online newsletter helps to: Increase revenues from existing customers; Get new customers; Improve your customer service; Become known as the expert; Add...
As any business owner understands it's far easier to keep existing clients than it is to find new ones. However, keeping clients is not always as easy as it seems. If you don't have a planned approach to ensuring your clients are receiving the best possible service you can find...
The client is a full service wireless company, providing innovative solutions through wireless technologies. The client required to maximize ROI of its major investment in the enterprise billing system, and ensures seamless conversion to the new systems, to exploit its enterprise billing system completely, it required the system to be...
As a manufacturer selling to resellers, all with demanding integration requirements, from procurement to Web site integration to order integration, DSFI faced growing demand to find ways to integrate and automate the various ways data flow into and out of the organization to and from suppliers and customers. By utilizing...
One of the most neglected areas of customer relations is psychology. Too many companies rely on systems to build relationships and the drift into e-commerce is exacerbating this. However most customers are social animals and the social interaction that arises from a transaction with a real person adds immense emotional...
After several years of exuberance - the acquisition of customers at astronomical cost, excessive emphasis on top-line growth, imaginative assessments of future technologies - communications services providers CSPs today are focusing relentlessly on good business basics: targeting the right customers, treating valuable customers well, cross-selling effectively and increasing efficiencies. In...
In his book Exploiting CRM: Connecting With Customers, CSC author Patrick Molineux says that businesses are no longer simply managing relationships with customers - customers are managing relationships with them. Customers, he says, are increasingly setting the terms by which they will do business with companies: how, when and at...
Sentara Health Plans, Inc. is a health insurance provider located in Virginia Beach, Virginia. Its sales staff and broker network create new business and maintain a 319,000-member customer base. Sentara wanted to grow its business, increase member retention, and improve broker management. Because of an inefficient tracking system, those goals...
This paper deals with a course that offers a great opportunity for domestic and international SFA members to learn the basics about a wide range of snack food-processing topics. Some of the many lectures scheduled are Establishment of Snack Food Plants; Equipment Demonstrations for Extruded Baked and Fried Snacks; Processes...
Ever since the cave man put out the first wheel for purchase by another cave man merchants have been trying to discover the secrets of what customers really want. What does a company really have to do to set itself apart from all the others? Some would say quality of...
Customer service is very hard to define. People know it when they see it, but what is it. The author believes it is how each of a person's employees feels about themselves. How they treat customers will be in direct proportion to how they are treated by management. The more...
