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439 Resources for

Customer

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Show All Related Tags Did you mean CRM (514 results), customer service (208 results), customer satisfaction (77 results), customer relationship (12 results), customer retention (12 results)more...

BNET Industries

Customer Acquisition Network Holdings Inc.: Customer Acquisition Network Holdings is a provider of Internet advertising solutions for Internet publishers and advertisers. Co. offers advertisers an integrated multi-channel Internet advertising solution...; Customer Acquisition Network Holdings Inc. company page on BNET »

BNET Business Dictionary

Customer: a purchaser of a product or service. A customer is a person or organization that purchases or obtains goods or services from other organizations such...; Customer definition on BNET »

BNET Resources

Virgin Media Says Added Net 4,900 Customers in First-quarter: LONDON (Reuters) - Cable operator Virgin Media (VMED) added a net 4,900 new customers for its services in the first quarter and said better customer retention and stabilizing revenue per customer left it positioned for growth. "Our first-quarter results represent another solid ...; Tags: Investment, Network technology, Virgin Group, private equity, takeover bid, cable company, Britain, pay-TV, cable, London, Thomson Reuters Corp., liquidity, advisor, telephony, broadband, merger, TV, analysis, mobile; News items 2008-05-08
The Perfect Message at the Perfect Moment: The Idea in Brief Most customers don't want to hear from your company most of the time. If you're bombarding them with frequent promotional messages, you're probably generating more resentment than revenue. But there are fleeting moments...; Tags: Kirthi Kalyanam, Monte Zweben, retail company, shopping cart, marketing, absence, phone, database, e-mail, sales, game, Web, computer; Articles 2008-04-14
The Seven Habits of Customer Champions: Competition's fierce and purse strings are pulling ever tighter as the credit crunch bites. So save yourself some marketing spend and keep your customers happy. Business guru Tom Peters said: "It is the greatest kept secret in the global economy today. If you can provide awesome care...; Tags: Customer, Branding, Workforce Management, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Marketing, Human Resources, Enterprise Software, Software, Management, Richard Denny; Blog posts 2008-04-16
The Best Customer Support Team? Other Customers: When your iPod earbuds aren't working or your chainsaw is hard to start, where do you turn to for help? Just a few years ago, the answer was pretty straight forward. You'd call up the company's customer support line or hunt down an FAQ on its...; Tags: Sean Silverthorne; Blog posts 2008-04-28
Ten MORE Common Sales Mistakes: Last week I posted what's proving to be an extremely popular post, "Ten Common Sales Mistakes". In that post, I asked if I had missed any common mistakes and, as I expected, my brain trust (that's you folk) came up with ten more. ...; Tags: Sales strategy, Sales force management, Strategy, Geoffrey James, sales; Blog posts 2008-04-10

The Secrets of Momentum Growth: INSEAD marketing professor Jean-Claude LarrÃ©chÃ© has charted over 350 of the world's top companies that have outstripped the stockmarket for at least 10 years, finding out how they sustain growth while getting more from their marketing, R&D and even manufacturing spend. Can you get more growth for...; Tags: Growth, Customer, INSEAD, Marketing Research, Leadership, Marketing, Management, BNET UK Staff; Blog posts 2008-04-15
How to Negotiate Final Terms: Many sales pros clutch when it comes to negotiating final terms. When the almost-customer pushes back, or comes up with a last-minute demand, the sales pro caves, afraid to lose the sale at the tail end of the process. The result is a deal that's less profitable, and a...; Tags: Sales strategy, Sales force management, Geoffrey James, sales pro, sales; Blog posts 2008-04-14
Value Innovation: The Idea in Brief Struggling to stay ahead of your rivals? No need. Instead of trying to match or beat them on cost or quality, make the other players irrelevant--by staking out new market space...; Tags: W. Chan Kim, Renée Mauborgne, sleep, accommodation, industry, strategy, transportation, cost savings, competitive advantage, network; Articles 2008-04-01
Notice Of Right Of Rescission: Prepare a Notice of Right of Rescission for your customers with this template. This notice is required by law to be given to a customer in relation to a loan, lease, purchase or other transaction which will result in a lien or security interest being placed on the customer's home....; Tags: security; Tools & templates 2007-12-01
Letter To Small Businessman In Advance Of Collections: Use this template to inform customer about the overdue payment and to know customer's intention.; Tags: Operational accounting, payment; Tools & templates 2007-12-01
7 Ways To Defuse Angry Customers: It's the nightmare that every businessperson experiences: a shouting match with a customer or client. Flush with frustration over something gone wrong, the client or customer flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and, sad to say, an occasional profanity slices what little silence remains. Although...; Tags: Microsoft Corp., small business; White papers
Reward Your Best Customers: Marketing programs that reward customers for their patronage are not new. The strategy is simple: Give high-paying customers an incentive and they'll come back and buy more. That way, you boost sales, find new customers through referrals and lower your costs of marketing and customer acquisition. So how do you...; Tags: Sales force management, Microsoft Corp., incentive, marketing, strategy, sales; White papers
Turn Customers Into Your Sales Force: The most effective sales team you'll ever find is enthusiastic customers. The reason is simple enough: Customers aren't paid to praise. When a customer becomes a passionate believer in your brand, it means you truly earned it. Whenever they buy your product or service, customers feel like special club members...; Tags: Sales strategy, Sales force management, Microsoft Corp., sales force, sales, brand; White papers
7 Tips On Keeping Customers For Life: You may be part of the company's "front of the line" program, which means the plumbing shop gives you priority status. You will be the first one called and, if need be, will be serviced the next morning - no waiting in line not knowing when the call will come....; Tags: Microsoft Corp., strategy; White papers
Keep Your Customers Happy And Coming Back For More: The 80/20 rule means that if you can define your critical few customers and target marketing directly to their needs, it's likely to pay off big time. The cost of acquiring new customers, according to many surveys, runs 8 to 10 times more than the cost of keeping existing ones....; Tags: Marketing research, Microsoft Corp., marketing, survey, sales; White papers
How To Engage A Customer Before Nailing The Sale: Sales are made by establishing credibility, building relationships and creating comfort zones. In addition, most experts say it takes seven to 12 contacts before customers are ready to buy. So to make a sale, you must develop a series of messages that can be delivered over time. The trick nowadays...; Tags: Sales strategy, Sales force management, Microsoft Corp., sales; White papers
Web Self-service: Giving Customers What They Want: When properly implemented and maintained, Web self-service can fulfill the promise of improving customer satisfaction and lowering costs. By focusing on quickly and efficiently meeting the customer's needs with in the self service environment, companies build customer loyalty and establish a pattern of giving their customers what they want, when...; Tags: Channel management, customer satisfaction, Web; White papers
CRM: Keeping Customers Loyal: Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer...; Tags: Advertising & Promotion, Customer relationship management (CRM), CRM, corporate culture, mouse, asset, Web; White papers
8 Things To Say To Get A Customer Coming Back: If yours is a relatively small operation, try to call your customers by name. If there are too many faces coming and going to make that practical, at least single out a few key names. If they like what you do, that can certainly keep them coming back. No businessperson...; Tags: Microsoft Corp.; White papers
When The Customer Is Flat-Out Wrong: Pruning your client base of low-margin, high-demand and time-consuming customers lets sales and service staff totally focus on customers who matter - loyal, repeat buyers, worthy new customers and lucrative acquisition. In any season, jettisoning customers is a last resort and a tough call. This paper will help you to...; Tags: Mergers & Acquisitions, Corporate law, Microsoft Corp., acquisition, sales; White papers