Echopass Corp.

echopass corp. - All News and Analysis

• The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled With 40 Percent Reduction in Inbound Call Time

  - 2008-10-07

  Echopass Hosted Contact Center Service Credited for Rich Dividends PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that The Provident Bank is continuing to see sustained, dramatic customer service improvements since they began using Echopass hosted Contact...

  Tags: agent, Echopass Corp., MARKETING, Provident Bank, SOFTWARE

• Frost & Sullivan Recognizes Echopass with 2008 North American Customer Service Leadership Award

  - 2008-09-23

  Customer-Centric Philosophy: On-Demand and Always-On MOUNTAIN VIEW, Calif. -- In recognition of the company's efforts to make customer care/customer satisfaction an integral part of its value proposition, Frost & Sullivan, the Growth Partnership Company, is pleased to present Echopass Corporation with the 2008 North American Customer Service Leadership Award....

  Tags: Echopass Corp., Frost & Sullivan, MARKETING, SOFTWARE

• Echopass CEO Vincent Deschamps to Participate on Red Herring 100 Alumni Keynote Panel

  - 2007-04-30

  Echopass CEO Vincent Deschamps will offer his insights on the key ingredients that drive the growth of a successful startup during a keynote panel addressing over 400 CEOs, venture investors, government officials and senior corporate business-development executives at the annual Red Herring Spring 07 conference in Monterrey, California. This year's...

  Tags: Echopass Corp., Red Herring, SOFTWARE

• Customers Achieve Significant ROI Using Echopass Hosted Call and Contact Center Services

  - 2006-10-16

  Infinite Mind, Provident and Outrigger Achieve Rapid Growth and Substantial Savings with Echopass; Nucleus Research Validates Echopass' Value Proposition

  Tags: contact center, Echopass Corp.

• Echopass and SecureAlert Make Society More Safe and Secure Through Electronic Monitoring and Tracking

  - 2006-08-15

  PLEASANTON, Calif. -- Echopass provides on-demand, hosted solution for SecureAlert's state-of-the-art TrackerPALTM Monitoring Center; "Always On" guarantee ensures individuals are tracked and located in real time anytime, anywhere

  Tags: Echopass Corp., monitoring

• The Echopass EchoSystem: Customized, Scalable, and Affordable Service Integration

  BNET - 2006-04-01

  Download this Echopass white paper for an overview of the Echopass EchoSystem, an integrated, on-demand call center platform that can meet all your e-service, contact center, and CRM needs. This short paper highlights the unique value proposition that the on-demand service model offers and explains how the "affordable and exquisitely...

  Tags: Echopass Corp., Integration, Cloud Computing, Call Centers, It Operations

• Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0; First Microsoft Managed Service Partner Delivering End-to-End Hosted Contact Center and CRM to VARs and End Users

  - 2006-03-27

  PLEASANTON, Calif. -- Echopass, an expert in always-on, on-demand, hosted contact center and CRM solutions, today announced it has expanded its partnership with Microsoft to deliver Microsoft Dynamics CRM 3.0 to Microsoft VARs, resellers and enterprise end users as a hosted solution. As a Microsoft early access program EAP participant,...

  Tags: CRM, Echopass Corp., Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM

• What's Driving the Hosted Call Center Market?

  BNET - 2006-03-01

  Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...

  Tags: Call-center, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

• The On-Demand Call Center: You Can Bank on It!

  BNET - 2006-03-01

  Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...

  Tags: Bank, Call-center, On-demand, Echopass Corp., Call Centers, Cloud Computing, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

• Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service

  BNET - 2006-03-01

  Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...

  Tags: Echopass Corp., Call Centers, Customer Relationship Management (CRM), Corporate Communications, It Operations, Enterprise Software, Software, Marketing

• Echopass and MediCall Relieve Headaches for Health Insurers and Overworked Nursing Staffs

  - 2006-03-01

  PLEASANTON, Calif. -- In the MediCall boilerplate, last line, telephone number should read: 925-469-1295 (sted 202-293-3587).

  Tags: Echopass Corp., health care

• Echopass Hosted Contact Center Service Delivers Rich Dividends For The Provident Bank; Inbound Call Duration Times Cut 40%; Rate of First-Call Problem Resolution Dramatically Increased

  - 2005-10-25

  PLEASANTON, Calif. -- Echopass, the leading service provider of advanced on-demand contact center services, announced today that The Provident Bank has successfully implemented a customized contact center solution based on Echopass technology. Echopass ensures that customer calls are answered more quickly, decreases dropped calls and customer wait time, and enables...

  Tags: contact center, dividend, Echopass Corp., Provident Bank

• Echopass Introduces EchoSystem™, Call Center Industry's First End-To-End Managed Service Integration Platform; Bundled Service Package Combines Echopass Call Center Capabilities With Best-of-Breed Technology Components and Services

  - 2005-10-11

  PLEASANTON, Calif. -- Echopass, the leading provider of advanced, on-demand call and contact center solutions, today announced the launch of its EchoSystemTM service integration platform. The Echopass EchoSystem offers customers a new level of call center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these...

  Tags: call-center, Echopass Corp., industry

• Infinite Mind Sales Jump with Echopass On Demand Services; Agent Scripts and Outbound Campaign Management Tools Allow Company to Quickly Follow up on Leads

  - 2005-03-08

  SAN FRANCISCO -- Sales of eyeQTM software from Infinite Mind increased by 110 percent in six months as the result of a new on demand telemarketing solution from Echopass, the leading service provider of on demand contact center solutions. Infinite Mind markets eyeQ, a software-based interactive program designed to increase...

  Tags: agent, Echopass Corp.

• Industry Veterans Ray Glynn and William Grosso Join Echopass Executive Management Team; Glynn Has Track Record in Partner Sales; Grosso is an Expert in Java Architecture

  - 2004-08-03

  SAN FRANCISCO -- Echopass, the leading service provider of on demand contact center solutions, today announced the appointment of Ray Glynn as vice president of sales and William Grosso as vice president of engineering. Glynn will be responsible for developing partner and channel strategies and managing the Echopass direct and...

  Tags: Echopass Corp., Java, sales, team

• Echopass Named a Red Herring Top 100 Private Company; Final Selections Follow a Rigorous Examination of Company Potential

  - 2004-05-11

  Business Editors/High-Tech Writers

  Tags: Echopass Corp.

• Echopass, Genesys and salesforce.com deliver integrated contact center solution

  - 2003-11-01

  Echopass Corp., a provider of hosted contact interaction solutions; salesforce.com, which delivers software-asservice; and Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, have announced the availability of Echopass Telecenter for salesforce.com. The solution was designed to be an affordable, enterprise-strength contact center solution for telemarketing, telesales and customer service organizations....

  Tags: contact center, Echopass Corp., Genesys Telecommunications Laboratories, Salesforce.com Inc.

• Echopass Welcomes Network Associates Executive to its Advisory Board; Internationally Recognized Customer Service Veteran to Join Advisory Team

  - 2001-05-23

  Business Editors/High-Tech Writers

  Tags: advisory board, customer service, Echopass Corp., team

Additional Resources

• The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled With 40 Percent Reduction in Inbound Call Time

  - 2008-10-07

  Echopass Hosted Contact Center Service Credited for Rich Dividends PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that The Provident Bank is continuing to see sustained, dramatic customer service improvements since they began using Echopass hosted...

• Frost & Sullivan Recognizes Echopass with 2008 North American Customer Service Leadership Award

  - 2008-09-23

  Customer-Centric Philosophy: On-Demand and Always-On MOUNTAIN VIEW, Calif. -- In recognition of the company's efforts to make customer care/customer satisfaction an integral part of its value proposition, Frost & Sullivan, the Growth Partnership Company, is pleased to present Echopass Corporation with the 2008 North American Customer Service Leadership...