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BNET Resources

Live Webcast: Forrester Best Practices: Improve IT Service Delivery and Support: The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...; Tags: Citrix Systems Inc., Forrester Research Inc., business productivity, best practice, Webcast, information technology, support services, customer satisfaction, agent, survey, strategy; Webcasts 2008-05-07
IT Needs More Female Role Models: Young women need more technology mentors and role models if the UK is to attract women to tech jobs, says BlackBerry's creators, RIM. Research for RIM found that 73 per cent of girls aged 11 to 16 believe the UK lacks women role models in the tech...; Tags: Research In Motion Ltd., Women, Information Technology, Role Model, Humraz, MentorSET, Gender And Diversity, Human Resources, BNET UK Staff; Blog posts 2008-05-08
Helping QinetiQ Achieve High Performance Through Information Technology Outsourcing: QinetiQ was formed as a private company in 2001 and became Europe's largest independent science and technology organization. QinetiQ had identified its own information technology function as a target area for improvement and cost rationalization. Importantly, this was coupled with a perspective - shared by many organizations that aspire to...; Tags: Strategy, QinetiQ Ltd., Accenture Ltd., high-performance, distributed network, information technology, network; Case studies
Slovak Telecom: IT Strategy & Transformation: How can a telecommunications company get a rapid boost on the path to high performance in a matter of months, and develop more effective processes and technology capabilities? That was the primary challenge faced by Slovak Telecom, the incumbent telecommunications services provider in the Slovak Republic, offering wireline, voice and...; Tags: Leadership, Telecom & Utilities, Accenture Ltd., high-performance, data service, telecommunications; Case studies
United States Telecommunications Company: IT Strategy & Transformation: This major US-based telecommunications company has been positioning itself to compete more effectively through the development of high-performance and innovative services and an information technology platform that will support the growing convergence of voice, data and Internet technologies. With an aggressive and innovative plan in place, the company looked for...; Tags: Sales strategy, Telephony, Telecom & Utilities, Sales force management, Accenture Ltd., SFA, telecommunications, positioning, high-performance, vision, sales, team, information technology, Internet; Case studies

HBOS: Technology Innovation (IT Strategy, Next Generation Mobile): The Halifax/Bank of Scotland merger meant that the IT focuses at HBOS for 2002 and early 2003 were predominately on integration work and realizing merger synergies. The challenges were to generate ideas for ways technology innovation could benefit the overall business, create a community for "innovation" within HBOS, and to...; Tags: Mergers & Acquisitions, Leadership, Strategy, Accenture Ltd., HBOS Plc., merger, innovation, collaboration, benefit, information technology; Case studies
German Private Bank: Outsourcing IT Functions: One of Germany's oldest private banks, decided at the end of 2001 to sell all non-core assets and streamline its business by closing half its branches and reducing personnel by 40 percent. It also wanted to remove the costs of its IT department from its balance sheet by creating a...; Tags: Balance sheets, Accenture Ltd., balance sheet, outsourcing, IT cost, information technology, bank, asset; Case studies
Renessen, LLC: Renessen Supports The World's Growing Demand for Food; What It Needed to Learn Was How to Support Its Growing Infrastructure.: Renessen, LLC, is a growing agribusiness innovator, connecting biotech advances with food marketing, processing, and distributing know-how. Renessen's IT department wanted to spend more time on long-term planning, and less on "putting out fires." A TechNet subscription helped Renessen reduce support time and shift focus to IT strategy. This led...; Tags: Food & Beverage, Microsoft Corp., food, biotechnology, marketing; Case studies
TELUS: IT Infrastructure and Hosting Leader Cuts Costs With Server Consolidation: TELUS is one of Canada's largest telecommunications companies, with more than CDN$7 billion of annual revenue, 4.8 million network access lines, and 3.6 million wireless subscribers. The company wanted to decrease the cost of Web hosting for its customers and to increase the flexibility and control that customers have over...; Tags: Servers, Telecom & Utilities, Microsoft Corp., TELUS Corp., server consolidation, Web hosting, IT infrastructure, telecommunications, leader, server, wireless, information technology, hardware, network; Case studies
HealthSTAR Communications: Marketing Firm Reduces IT Support Calls for Remote E-Mail by Nearly 90 Percent: Headquartered in Woodbridge, New Jersey, HealthSTAR Communications is a leading healthcare marketing services network that helps its clients communicate more effectively with their customers. HealthSTAR grew from 20 to 450 employees with very little increase in technology support staff. The company needed an e-mail client that required less support yet...; Tags: Microsoft Corp., online help, e-mail, health care, marketing, information technology; Case studies
GreenStone Farm Credit Services: Farm Credit Association Brings IT In-House to Improve Customer Focus: East Lansing, Michigan-based GreenStone Farm Credit Services is an agricultural lender providing U.S. $2.8 billion in loans to 15,000 members at 37 branch offices throughout Michigan and northeastern Wisconsin. GreenStone relied on a district bank of the U.S. Farm Credit System for information technology, which limited its ability to source...; Tags: Strategy, Michigan, information technology, IT infrastructure, customer service, bank, Microsoft Corp.; Case studies
Sutter Health: Sutter Health Gains HIPAA-Compliant E-Mail Without Adding to IT Support Costs: Sutter Health is one of the nation's leading not-for-profit networks of community healthcare services, serving more than 100 communities in Northern California. It needed to ensure the HIPAA-compliance of its e-mail system, but wanted its solution to be simple and inexpensive to deploy and maintain. The CertifiedMail solution, running on...; Tags: Microsoft Corp., Sutter Health, HIPAA, e-mail, health care, storage, network; Case studies
KSA Helps $3 Billion Grocer Determine Strategic IT Direction: A large grocery retail chain, operating 150 stores along the East Coast, asked KSA to conduct a study to ascertain how well suited Enterprise Resource Planning (ERP) solutions are to manage the grocery industry's business requirements. This retailer faced several unique challenges as a result of multiple point solutions that...; Tags: Food & Beverage, Retail, Enterprise resource planning (ERP), grocery, ERP, retail company, best practice, accounting, financial, industry; Case studies
Hanley Economic Building Society, The: IT Infrastructure Upgrade Helps Financial Firm Improve Productivity, Customer Service: The Hanley Economic Building Society, with 70 employees, is located in North Staffordshire, England, offers members mortgage and financial services and has assets worth more than ú270 million (U.S. $485 million).The Hanley's existing IT infrastructure couldn't support its increasingly mobile workforce or meet the organization's growing needs for improved security,...; Tags: Microsoft Windows XP, IT infrastructure, workforce, financial service, information technology, Microsoft Windows, customer service, Microsoft Corp., environment, financial, mobile, desktop, security; Case studies
Telekom Austria: Austrian Telecommunications Giant Reduces IT Costs by Up to 90 Per Cent With Systems Management Tool: When Austrian telecommunications regulation increased competition across the industry, Telekom Austria saw a need to improve customer service through better management of its IT infrastructure. The organization's existing IBM-based solution was costly and difficult to manage. Telekom Austria standardized its networks on Microsoft technologies, including Microsoft Systems Management Server 2003....; Tags: Tools & Techniques, Telecom & Utilities, Telekom Austria, update management, systems management, IT infrastructure, information technology, customer service, software, telecommunications, Microsoft Corp., industry, desktop, computer, network, security; Case studies
Commonwealth Bank of Australia: Consolidating the Bank's Scattered Offices Facilitates Cost-Effective IT Services: Commonwealth Bank, one of Australia's leading financial institutions, wanted to enable greater collaboration throughout its business units. The goal was to enable employees to work more effectively and efficiently, facilitate rapid reconfiguration in response to evolving business requirements, and reduce the cost of changes to the work environment. A long-term...; Tags: Financial services, Electronic Data Systems Corp., IT services, environment, collaboration, bank, financial, information technology; Case studies
Gulf Coast Seal Reduces Sales Cycle and Lowers IT Costs With Customer Extranet: A business value study conducted by Wipro Consulting identified that Gulf Coast Seal, a leading global manufacturer and distributor of industrial seals, could realize tangible bottom-line value by deploying a Web-based collaboration environment using Microsoft Windows SharePoint Services and by using specialty Web Parts functionality from CorasWorks. Configured as a...; Tags: Sales tools, Sales force management, Sales strategy, NETWORKING, Microsoft Corp., sales cycle, Extranet, Web-based collaboration, sales, collaboration, pricing strategy, team, environment, desktop, information technology, Web, network; Case studies
IT Strategy for Midsize Business: Microsoft Vs. Java, Great Plains & CRM: Midsize business or non-profit organization should decide if one-vendor solution would be appropriate and the associated risk acceptable. In the authors' opinion, balancing the risk of one-vendor-approach is not economically feasible and should be avoided. This means that one needs to decide if he plans to be Microsoft-oriented or Java/Unix/Linux/Oracle...; Tags: midsize business, Java, CRM; White papers
Tying Down the Corporate Dollar: The swathe of regulations that has swept through the corporate landscape in the last five years has proven particularly claustrophobic for IT departments. Because most businesses rely on IT systems to aid businesses processes associated with financial accounts, IT departments are placed at the very core of compliance - and...; Tags: Audit, Information Technology, Strategy, Financial Accounting, Management, Finance; White papers
Streamline to Success: The Real Mid-Market Experience: Insurance: The challenges being faced by mid-market insurers today are no secret. Companies have to introduce new products quickly, improve their flexibility to make system changes faster, battle to retain existing customers, acquire new business, and overcome operational and organizational inefficiencies. But how can insurers achieve speed and agility...; Tags: Service-oriented architecture (SOA), IBM Corp., insurance company, SOA, information technology, insurance; Webcasts