ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, today announced it has reengineered its flagship solution - Knowlagent r8 - into four new, individual offerings. In doing so, the company is providing its customers with an easier, faster way to solve...
ATLANTA -- Knowlagent, the only solutions provider that effectively balances revenue growth with cost reduction in the customer service channel, today announced the addition of three sales directors. The new team members are charged with increasing sales and adding to the industry leadership of Knowlagent's call center performance software among...
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that Jay Myer has joined the company as vice president of sales. He is charged with overseeing and expanding Knowlagent's expert worldwide sales force. E[acute accent]Myer has more than 20 years...
Based on the premise that knowledgeable and happy call center agents deliver the best customer service, Kaiser Permanente is using online agent training to help agents build member loyalty. Conventional management thinking says: Labor is expensive, and automation reduces that expense. Although in...
ATLANTA -- Knowlagent r8 Next Generation Solution Combines Stakeholder Views, Sensing and Profiling Technology to Transport Call Center Business to Next Level
ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, and its European joint-venture partner Odhinn Europe today announced the roll-out of Knowlagent Solutions to all call center agents at T-Com Slovak to improve sales and customer service performance. The deployment is the...
ATLANTA -- KnowlagentR, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that it has assembled an all-star lineup of speakers for Catalyst, the company's first annual customer conference. Taking place May 16-18, 2005 at Saddlebrook Resort in Tampa, Fla., the three-day conference...
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has once again been included on the annual Software 500, Software Magazine's list of the world's foremost software and services providers.
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid sales growth from the customer service center, today announced a successful finish to 2004 with a series of awards and recognitions from top technology and business press for its patented r7 solution, outstanding company performance and executive leadership.
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that it ranked Number 168 on the 2005 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America. Additionally, earlier this month, Knowlagent was ranked...
Firms spend millions of dollars and countless hours pondering strategy to retain customers, yet the challenge often comes down to getting salespeople to mentally break out of their comfort zones and focus on an entire product line instead of those few they favor. "Institutions would train people on 55 or...
ATLANTA & WASHINGTON -- KnowlagentR, the provider of software solutions that build best performers fast in customer service centers, and Government Sales Force, LLC GSF, a government sales and business development outsourcing company, today announced a strategic alliance to assist Federal Government call centers improve customer service. The alliance is...
IJSSELSTEIN, Netherlands & ATLANTA -- Odhinn Europe, the European joint venture partner of Knowlagent, today announced that it has taken over support for UK's largest operator of digital television platform and owner of 11 television channels, British Sky Broadcasting.
Business Editors/High-Tech Writers ATLANTA--BUSINESS WIRE--Oct. 31, 2002 464% Revenue Growth, Integration Core Competency and Unique PROPEL Methodology Contribute to Leadership Recognition Knowlagent, the exclusive provider of contact center e-Learning solutions that align employee performance with company objectives, announced today that leading industry analyst organization, Frost &...
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has been named to Deloitte's prestigious Technology Fast 50 Program for Georgia, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche LLP, one...
ATLANTA -- Knowlagent R, the only solutions provider that guarantees rapid revenue growth from the customer service channel, recently held its first annual customer conference in Tampa, Fla., a southeastern hub for call centers. The three-day conference, headlined by U.S. Winter Olympian and five-time gold medalist Bonnie Blair, included the...
