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- Why Is Everyone Smiling? by Paul Spiegelman |Book Brief
- Why is everyone smiling? That's the question Author and CEO, Paul Spiegelman, claims is most commonly asked when customers and clients visit his company, Beryl. He believes the reason behind the company's success is its special culture. Spiegelman joins us today to explain what it takes to keep...
- Videos 2008-03-06
Additional Resources
- High-Performing Healthcare Organizations Have Seven Qualities in Common
- Three Healthcare Leaders Reveal Characteristics at National Conference DALLAS, March 25 /PRNewswire/ -- Top-performing organizations share many of the same characteristics, processes and practices. Along with two other healthcare executives, Paul Spiegelman, founder and CEO of The Beryl Companies and author of "Why Is Everyone Smiling? The...
- Articles 2008-03-25
- How to Make Clients Happy
- The ways hospitals go beyond clinical services. Recently, hospitals have begun focusing more on the business of customer service. The reason is that providing good customer service is essential to patients' overall experience and the organization's ability to retain their loyalty. Today's consumers expect more from their healthcare providers. They...
- Articles 2008-01-01
- Phoenix rising: technology is transforming hospital call centers into profit centers that improve customer relations and drive the bottom line
- Over the past decade, hospitals around the country have elevated the level of sophistication of their marketing call center operations. One-person offices of yesterday that relied on telephones and Rolodex cards for physician referrals have turned into high-level data centers, capable of handling a myriad of caller needs and requests....
- Articles 2006-05-01
- Seriously funny business: Paul Gravett introduces the art of cartooning—and its curious power
- Notorious underground cartoonist Robert Crumb, creator of Fritz the Cat and subject of a hit documentary movie, once joked: 'It's only lines on paper, folks!' Cartoons and comics appear to be such ephemeral things, sources of momentary smiles and thrills in newspapers and children's magazines, often drawn simply,...
- Articles 2006-03-01
- Using call center data to determine a credible return on marketing investments
- Methodologies and formulas have recently been developed that are useful in matching patient activity with consumer responses to marketing campaigns. Thus it is possible to measure marketing activity that leads to revenue--and profit. The accompanying tool has been developed to utilize call center data to measure the impact...
- Articles 2005-02-01
- Capturing your marketing ROI: hospitals can use their call centers to determine the success of marketing projects aimed at attracting patients to the organization
- Hospital CFOs have been challenged for years to find a credible method for measuring return on marketing investments. Because of the amorphous nature of many marketing projects and the numerous variables that go into defining success of these projects, determining a return on investment for marketing endeavors has been considered...
- Articles 2003-08-01
- Calls that Count: The role of personal communication in client retention. (Marketing).
- "The sale merely consummates the courtship. Then the marriage begins. How good the marriage is depends on how well the relationship is managed by the seller." -- Theodore Levitt, former editor of the Harvard Business Review Whatever your business, there's always someone out there who can promise...
- Articles 2002-10-01
- A nonlinear approach to linear calibration intervals
- We show that a nonlinear approach to single use calibration curves gives reasonable intervals. The nonlinear approach produces intervals even when the classical approach fails to do so. The intervals obtained with the nonlinear approach are always slightly shorter, but the coverage rate remains reasonable, as demonstrated in our simulations....
- Articles 2002-01-01
- Outsourcing Your Call Center - Industry Trend or Event
- Five benefits to expect if you outsource. Some truths are self-evident. Consumers have higher than ever expectations of customer service. They shop for healthcare judiciously and expect their hospitals, doctors and health plans to be there for them as never before. In turn, healthcare organizations strive to become...
- Articles 2000-09-01
- Children's Medical Center of Dallas Selects The Beryl Companies to Provide 24-hour Telephone Nurse Triage Services
- Health & Medical Editors DALLAS--BW HealthWire--Aug. 2, 2000 Children's Medical Center of Dallas, widely regarded as one of the premier children's hospitals in the nation, has engaged The Beryl Companies to provide outsourced telephone nurse triage services for more than 100 physicians affiliated with the medical...
- Articles 2000-08-02
- Phony lawyer causes uproar
- NEW YORK AP -- In a case that could throw plea bargains and convictions into chaos, a Maryland man was arrested by the FBI on suspicion of lying dozens of times about being a lawyer. As many as 100 cases involving Paul C. Kurtz, 56, of Bethesda,...
- Articles 1998-07-16
- Hollywood couple go separate ways
- Bruce Willis and Demi Moore, one of Hollywood's highest-profile couples, have announced they are splitting up after 11 years of marriage. Spokespersons for the couple declined to give a reason for the split or say whether the film stars would be seeking a divorce. They also declined...
- Articles 1998-06-26
- The Wild Party: The Lost Classic. (book review) (book reviews)
- Art Spiegelman's first book since Maus is a pet project: the rescue of a long bit of 1926 doggerel he found in a used-book store (mark of a true bibliophile: he was attracted by the spine) and has now relaunched with his own artwork. March, who died...
- Articles 1995-02-01
- The Wild Party: The Lost Classic. - book reviews
- Art Spiegelman's first book since Maus is a pet project: the rescue of a long bit of 1926 doggerel he found in a used-book store (mark of a true bibliophile: he was attracted by the spine) and has now relaunched with his own artwork. March, who died in 1977, had...
- Articles 1995-02-01
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