Leaders often assume they have to make decisions quickly, that lingering over decision-making indicates weakness. This is particularly true of leaders in new positions who have read all the literature telling them to make an impact in the first ninety days and who want to stamp their mark as a...
Seven Secrets of Inspired Leaders: How to achieve the extraordinary by the leaders who have been there and done it, by Phil Dourado and Dr Phil Blackburn Published by Capstone Publishing, 2005 ISBN 1841126500 Price: £14.99 Phil Dourado is is a writer, editor and analyst and has written for...
Loyalty schemes have suffered a dip in popularity in the past few years, though some, such as Tesco, seem to buck this trend. Can these schemes re-invent themselves to cater for changing demands, or is the UK card-weary? When Michael Moore, the activist film director, turned his...
By Phil Dourado, Sunday Business, London Knight Ridder/Tribune Business News Jul. 28--If you are a traditional business, the sight of Mick Jagger still strutting onstage as the Rolling Stones tour north America for a fifth decade could have a significant bearing...
Newsdesk "Better is no longer good enough. Because better can be leapfrogged by different." Kjell Nordstrom, co-author of the best-seller `Funky Business', explained to Phil Dourado In a technicolour world why do we expect gurus in grey suits to have all the answers? Kjell Nordstrom certainly...
What's the most powerful customer relationship you can form? Stephen Covey, the world's best-selling business author, explained to Phil Dourado "Customer synergy is the highest level of customer service and it delivers the highest level of customer loyalty," says Dr Stephen Covey. So, what exactly is customer synergy?...
By Phil Dourado, Sunday Business, London Knight Ridder/Tribune Business News Feb. 17--In a post-Enron world, being good is suddenly -- in the modern business argot -- a key performance goal. How do you spot the next Enron? Well, you can...
By Phil Dourado, Sunday Business, London Knight Ridder/Tribune Business News Jan. 20--There is a Robert Kennedy quote that Barclays' deputy group chief executive, John Stewart, keeps on his desk: "Some men see things as they are and say 'Why?' I dream...
Productivity through Innovation What exactly is 21st century business excellence and how do you know if you're getting there? Phil Dourado draws on research for the European Conference on Customer Management, where business guru Thm Peters will chart the business agenda for C21 with his keynote...
ARE WE disillusioned with having children? A poster campaign for Barclays Bank towards the end of last year unwittingly captured a growing mood of uncertainty about the subject. It centred around a rosy-cheeked, smiling baby. "Ingratitude, expense, insomnia. Start saving for the things you've always wanted," ran the puzzling text....
PHIL DOURADO "Alright if I use your phone?" used to be the standard question from the photocopier repairman once the job was done. Not any more. If it's one of Rank Xerox's 900 service engineers, they'll produce a palmtop computer from their pocket, flip up an aerial...
THE SINKING feeling experienced by John Prescott, Labour's deputy leader, when he rounded a corner near the Houses of Parliament will be familiar to many car owners. What he found was an empty parking space where he thought his Jaguar XJ6 should have been. His instant assumption was that the...
Rover customers can now order a made-to-measure car direct from the factory. Using a multimedia ordering system, the customer "builds" the car he or she wants by keying in the exact requirements. This includes everything from the colour to the sea t fabric, engine size and external trim. A video...
YOU'RE stuck in a traffic jam. There is little to do apart from glance idly at other cars as they slide ever-so-slowly by. You observe that some things in life are certain - death, taxes, and the fact that the Cavalier cutting in front of you is driven by a...
IT WAS the toothbrush rather than the red carpet that made me wonder how far they would go: a little fold-up job in a case with the words "Bravo" and "Brava" engraved on it. They had red-carpeted the whole of the centre of Turin, too. But street beggars standing, hands...
SO, IS your car a jelly-mould Euro-motor, a generic-looking Japanese model of efficiency or a German muscle machine? If it was bought new in the last few years, then at least it probably looks modern, since the late Eighties and early Nineties saw the replacement of the "three box" approach...
THERE are some things in life most of us choose not to focus on, because they don't bear too much scrutiny. How much you will actually repay on a 25-year mortgage is one. Whether you are doing the sensible thing by hurtling along at 70mph in a ton of crushable...
Articles 1995-05-14
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