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- Vodafone Information Systems: Service Level Management at a Glance
- IT service providers like Vodafone Information Systems depend on Service Level Agreements SLAs as a measure of their success. The company had the challenge of the customer retention and satisfaction, service data from many sources. SAS provided a central Web-based reporting system. This helped the company in automated import of...
- Case studies
- Telia Mobile Denmark - Not Just Idle Chatter
- Winning back profitable customers Telia Mobile Denmark is a high-volume telecommunications company. The challenge for the company was to retain profitable customers. SAS Marketing Automation allowed for targeted campaigns, better response rates and higher profits. Thus with SAS Marketing Automation, Telia Mobile Denmark could predict when customers are about to...
- Case studies
- Satisfying Regulators, Delighting Investors: SAS Activity Based Management Delivers the Answers to MGTS
- Like most telecom companies in Europe, the Moscow City Telephone Network MGTS operates within a strict regulatory framework where many tariffs are subject to approval by the regulator, while at the same time being subjected to the rigors of increased competition. The company wanted to strengthen profitability and competitiveness by...
- Case studies
- Clear Reports for Qualifying Network Performance Monitoring: SAS Speeds Up Problem Solving, Identification at Proximus
- Proximus is Belgium's leading mobile telecom company. The company wanted to identify, resolve performance issues before they become network problems. SAS displays key indicators in clear reports. The main task was to streamline access to the central database. Since many different software tools were being used to link up with...
- Case studies
- Mobistar Monitors, Scrutinizes Mobile Data Services With SAS Web Analytics Solution
- Mobistar is part of the Orange Group and is active in both mobile and fixed telephony. The company had the challenge of monitor usage and profitability of mobile services. SAS Web Analytics solution enabled instant assessment of system performance. This helped company to immediately pinpoint any problem and dispatch its...
- Case studies
- Dialing in on Profitability: Fido Solutions Inc. Uses SAS to Connect With High-Margin Customers and Products
- In an industry marked by intense competition and rapid expansion, Fido Solutions Inc. has been at the forefront of the development of wireless telecommunications and fast mobile data connectivity in Canada. The company wanted to determine the most profitable customers and products for marketing activities in competitive telco market. SAS...
- Case studies
- Lighter Years at MCI: MCI Rings Up Savings Using SAS to Identify, Understand Operating Costs
- Telecoms, such as MCI, know the smart way to survive and thrive is by finding ways to cut costs while serving customers more efficiently. The company wanted to save costs, and improve profitability in a saturated telecom market. SAS Activity-Based Management maps operating expenses to products and customers to see...
- Case studies
- Entel PCS Leads the Way Chilean Telco Boosts Customer Loyalty With SAS
- Transparent and very competitive, Entel PCS, the telecommunications industry, in Chile is the most advanced in Latin America. The company had the challenge to reduce customer churn in the competitive Chilean mobile phone market. SAS Customer Retention for Telecommunications helped Entel PCS maintain the lowest churn rate in the marketplace....
- Case studies
- Hong Kong Mobile Giant CSL Keen on SAS Customer Intelligence to Drive Actions
- CSL, a leading mobile multimedia services provider in Hong Kong, has strong brands and market preference as the key edge over its competitors. The company wanted to increase profitability in a saturated market. SAS provided CSL with a comprehensive business intelligence solution. SAS Customer Intelligence helped CSL to predict customer...
- Case studies
- Does SAS 70 Suffice for SOA?
- With the 2004 deadlines for Sarbanes-Oxley filings fast approaching, many organizations started searching with a growing sense of urgency for tools and strategies that provided management and external auditor's assurances that the Securities and Exchange Commission's rules are being met in all critical areas. The paper depicts that while SAS...
- White papers
- IIB Bank Qualifies for Basel II: SAS Risk Management for Banking Releases Huge Capital Assets
- IIB Bank, a wholly owned subsidiary of the Brussels-based KBC NV has been active in the Irish market since 1973. The challenge put forth by the company was to implement Basel II in home loans. SAS' experience in risk management was vital in establishing the appropriate business definitions and translation...
- Case studies
- AXA Bank Reduces Risk With SAS and Improves Its Portfolio Management
- Risk is an important parameter that must be considered with granting credit. It is also an issue recently addressed by Basel II regulations. While many other banks have viewed these rules as a constraint, Belgium-based AXA Bank understood from the start that these new regulations could also generate business opportunities....
- Case studies
- Investing in Lifetimes: First Citizens Enhances Customer Service With SAS
- For many people in North Carolina and the Virginias, First Citizens Bank is not just a financial institution; it's an institution, period. The bank had a challenge to increase customer retention, and enhance marketing efficiency. SAS enabled modeling expertise that helps target individual needs. Thus by implementing SAS, First Citizens...
- Case studies
- SAS Financial Management for State & Local Governments
- SAS Financial Management can help agencies bring together financial information from a variety of systems across the enterprise, yielding comprehensive results that enable state and local governments to operate more effectively and efficiently. The SAS solution integrates data management and financial intelligence with industry-leading online analytical processing, allowing organizations to...
- White papers
- Managing the Market: Carlson Marketing Group Selects SAS Leading Analytical Solution to Enable Effective Data Access and Manipulation
- Carlson Marketing Group handles vast customer and transactional databases and requires the ability to quickly supply reports and analysis to its company. The SAS analytical solution was important to the Carlson Marketing Group as it provided a scalable environment to help with data access and manipulation. The major reasons for...
- Case studies
- Australia and New Zealand Banking Group Investing in Understanding Customers With SAS
- Understanding customer behavior is crucial for financial organizations to maintain a competitive edge. Designing models that show customer behavioral patterns is one method of understanding customers and it is this approach that has paid dividends for Australia and New Zealand Banking Group, ANZ. ANZ's retail banking business, which incorporates checking...
- Case studies
- Should You Bank on That Boat Buyer? Laurentian Bank Creates Online Scoring Models for Dealer Financing
- The Laurentian Bank receives thousands of requests through recreational vehicle dealers across Canada from consumers wanting to borrow money to purchase vehicles such as snowmobiles, ATVs, boats, RVs and motorcycles. The company wanted to quickly and accurately evaluate loan risk levels and predict the possibility of payment defaults With the...
- Case studies
- Dresdner Bank Successfully Manages Risk With a SAS Risk Intelligence Architecture
- To obtain neutral assessments and to monitor market, credit and operational risks, which was a challenge in front of the bank, Dresdner Bank relied in part on its Market Database MDB, a comprehensive, central information system in which all relevant data on the market is collected, edited, stored and analyzed....
- Case studies
- Managing the Money: With Cobacash, Commerzbank Knows Just How Much Cash to Have on Hand
- Early in 2001, single Cash-In-Transit CIT company took on the responsibility of supplying ATMs and cashiers' offices in the Commerzbank branches with cash. The challenge was to forecast the amount of cash needed each day in Commerzbank's 834 branches and 1,000 ATMs across Germany. CoBaCash, the bank's SAS-based forecasting and...
- Case studies
- Putting Price Tags on Houses: Zurich Cantonal Bank Knows Its Market, Down to the Square Meter
- Owing to the concentration of wealth in and around the Swiss Canton of Zurich, the housing market there is a dynamic one for renters and buyers, lessors and sellers alike. Zurich Cantonal Bank ZKB recognized that the Swiss real estate market was no longer simply a bricks-and-mortar one. The bank...
- Case studies
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