When jobs and budgets are cut, small problems can quickly turn into big ones. As a manager, it's your job to reassure your staff. Learn what your employees are looking for from you and how you can keep your staff informed, even when you don't have all the answers. ...
LONDON (Reuters UK) - House builder Persimmon PSN will confirm on Tuesday that it has made around 1,000 staff redundant, the Telegraph reported on Monday, without citing sources. The paper said this would bring the total number of job cuts announced in the sector over...
There are employees with no consistent understanding of computers who would break them. There are employees who think they know how to fix errors. All that can do is cause further systems problems. Through this paper the author addresses seven questions that suggest it's time to have an IT professional...
Why would somebody like Mark Moses want a business mentor? After all, Moses had been a successful entrepreneur since his college days when his start-up firm, Student Painters, grew into a 250-franchise operation with 3,000 employees. His business card reads "Chief Energizing Officer," and he once rode an elephant into...
Proactive initiative is only way to avoid becoming vulnerable to an outsourcing threat. There are four things staff can do to retain their position as users' or clients' vendors of choice. First, watch for customer dissatisfaction as is apparent through loss of market share. Whenever clients hire their own decentralized...
The advantages of working with one's internal staff are pretty obvious. Assuming service levels are equivalent, internal service providers typically have significant price advantages. And even when prices are comparable, there are two key reasons why insiders have the advantage over outsourcing vendors: continuity and vested interests. Internal staff has...
Hollywood Private Hospital is "one of the largest private hospitals in Perth, offering medical, surgical, psychiatric, rehabilitative and palliative care", in a very competitive industry. Nurses make up almost half of the workforce. However, one of the major challenges facing the health sector today is the recruitment and retention of...
A major part of a manager's job is to retain the most desirable employees. Manny Avramidis, a senior vice president at the American Management Association, offers some tips on keeping your staff happy by fostering open communication and improving employee engagement. by BNET staff
In a company where good, solid, and effective managerial processes exist already, many of the techniques for improving productivity should be easy to incorporate. Though technical capabilities are crucial, implementing new systems can be expensive and often lead to drastic reductions in productivity. Employing innovative managerial techniques is a cheaper...
Possibly, the greatest untapped resource in any organization lies in its employees. These days, "Giving 100 percent" is not enough to get ahead; you need to become more effective in unlocking your staff's potential strengths, creativity, and resourcefulness. The best companies have the best people, and the top people are...
In business-to-business marketing, account relationships are essential to long-term success. Key account programs give companies the opportunity to contact their customers at regular intervals and build relationships. To manage the process effectively, it is important to take a long-term view of the relationship, rather than focusing on short-term goals. It...
While most companies allocate resources to understanding and communicating with their external customers, few make the same investment in time, energy, and money in communicating with their internal customers—their employees. Internal communications is traditionally viewed as the sole province of the Human Resources department, but it's essential to recognize the...
While managing or supervising other people, a core part of the role is helping them to perform to their best possible level while keeping them focused on the company's goals and priorities. Are you routinely getting exceptional performance from your staff? Are they motivated, happy and regularly go above and...
As your business grows, naturally you’ll need to hire more people to handle the increased workload. New skills will be required, too, to deal with the ever-widening range of activities. As increased demands arise, you’ll need to have these new employees in place and be ready to provide opportunities for...
A matrix organization increases the assurance that staff and other resources (time, money and so on) are being used most efficiently and effectively. Third, it helps facilitate greater use of staff in general and increases the morale of staff who enjoy the variety of challenges and exposures which they otherwise...
Front-line staff possesses an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in organizational learning - participation and collaboration. Participation describes front-line staff sharing decision-making authority with hierarchical superiors (e.g. managers). Collaboration refers to...
Announcing ways to deal with difficult staff. As a manager, how do you deal with difficult staff? How much of your management time is spent unwisely with difficult staff? Would you like to know the secrets of easily managing your problem staff? Well this is what it takes. As a...
