Resources

1 Resources for

Vipul Agrawal

Winning in the Aftermarket: The Idea in Brief In many industries--automotive, consumer electronics, home appliances--the after-sales service market has ballooned to four to five times the size of the original equipment business. And the aftermarket is a high-margin cash cow: in...; Tags: Services, Aftermarket, Vipul Agrawal, Narendra Agrawal, Morris A. Cohen, In Brief, Harvard Business Review, Management, Business Operations, Operational Planning, Sales, Manufacturing, Software, Enterprise Software, Workforce Management, Human Resources, Strategy, Asset Management, Telecom & Utilities, Sales Strategy, Product, Customer, Service, Service Product, Performance Management, Supply Chain Management (SCM), Aerospace & Defense; Articles 2008-02-13

MCA Solutions' Founders Emphasize the Value of the Aftermarket In the Harvard Business Review; MCA Innovators Map Out Key Steps to After-Sales Service, Support and Success: PHILADELPHIA -- MCA Solutions' co-founders, Dr. Morris Cohen and Dr. Vipul Agrawal, are driving new innovation in after-market service and support, sharing their research and analysis in an article called "Winning in the Aftermarket," featured in this month's issue of the Harvard Business Review. In...; Articles 2006-05-09
Risk intermediation in supply chains.: This paper demonstrates that an important role of intermediaries in supply chains is to reduce the financial risk faced by retailers. It is well known that risk averse retailers when faced by the classical single-period inventory newsvendor problem will order less than the ...; Articles 2000-09-01
Service parts logistics: a benchmark analysis.: This paper summarizes the results of a benchmark study focusing on after-sales service logistics systems for technologically complex high-value products, i.e., in the computer industry. Current industrial practices and trends in service logistics operations are reported on. Specific data on costs, revenues, service measures, control policies, and distribution strategies...; Articles 1997-08-01