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- Playing the Numbers: Using ACD Statistics for Workforce Management
- The contact center ACD supplies a potpourri of statistics. Used properly, ACD statistics can be a boon for workforce management forecasting and scheduling. However, the ACD provides so much detail that interpreting the information can be like drinking water from a fire hydrant. This article outlines some relevant ACD statistics...
- White papers 2001-09-14
Additional Resources
- Do ACD features meet strategic goals? (automatic call distribution)
- Do ACD Features Meet Strategic Goals? Today, most ACDs are used as departmental resources supporting inbound call traffic to call centers. However, new and enhanced product capabilities - for example, inter-ACD call routing, Request and Status Li Do ACD Features Meet Strategic...
- Research articles 1991-03-01
- ACD Systems International Inc. Proposes Repricing of Non-Insider Employee Stock Options.
- VICTORIA, British Columbia, Dec 18, 2000 ACD Systems International Inc. ("ACD") (TSE: ASA), announced today it has filed its application to the Toronto Stock Exchange ("TSE") to reprice incentive stock options, which were granted to non-insiders, to C$8.00 from C$12.00 per common share. ...
- Research articles 2000-12-18
- ACD releases new DeskTop version.
- ACD Systems International Inc., Victoria, British Columbia, Canada, is distributing a new version of DNAML Pty.'s DeskTop Author, developed with the ACD Software Development Kit as a plug-in to ACD digital imaging software, ACDSee. DeskTop Author 3.0 enables users to create interactive online ...
- Research articles 2003-04-01
- ACD Systems International Inc.(People on the move)(names Joaquin de Soto chief technology officer)(Brief Article)
- ACD Systems International Inc., Victoria, British Columbia, Canada, appointed Joaquin de Soto chief technology officer, de Soto was formerly CEO of Deneba Systems Inc. and is currently an ACD vice president. He replaces David Hooper. Hooper will continue with ACD as a senior advisor on technology...
- Research articles 2003-12-10
- ACD Systems International Inc.(People on the move)(president resigns)(Brief Article)
- * ACD Systems International Inc., Victoria, British Columbia, Canada, announced Mike Zelen's resignation as ACD president and CEO. Doug Vandekerkhove, ACD founder and chairman of the board, will assume the responsibilities of president and CEO. ACD Chief Technology Officer Joaquin de Soto will replace Zelen on...
- Research articles 2004-01-28
- OnState Communications Announces OnState ACD for Skype 3.0
- OnState CommunicationsTM, innovating new-generation call center solutions, today announced OnState ACD for SkypeTM 3.0. The OnState Automatic Call Distribution ACD solution is a fully integrated, Skype CertifiedTM third-party application, which is available as a Skype for Business Extra. OnState ACD for Skype does not require installation, hardware or special software...
- Research articles 2007-02-20
- Frost & Sullivan Call Center Research Cites Rapid Adoption of IP and Massive ACD Replacement Cycle; In Response — Nuasis Offers IP Migration Incentive Plan to Replace Outdated Aspect, Avaya, Cisco, Nortel ACD Systems
- MOUNTAIN VIEW, Calif. -- The latest call center industry research from Frost & Sullivan titled "North American IP Contact Center Markets" states that a "massive ACD replacement cycle" is currently underway. For companies that desire the competitive advantages of IP technology in their call center, NuasisTM Corporation, the IP contact...
- Research articles 2005-12-05
- ACD Systems International Lists Its Warrants on the Canadian Venture Exchange.
- VICTORIA, British Columbia, Sep 22, 2000 ACD Systems International Inc. (Toronto: ASA), the leading digital imaging software company, today announced that the Canadian Venture Exchange Inc. ("CDNX") has accepted the listing of up to 1,028,750 share purchase warrants ("Warrants") of ACD. Effective at...
- Research articles 2000-09-25
- ACD Systems International Inc.-Corporate Update.
- VICTORIA, BRITISH COLUMBIA, JULY 3, 2001 ACD Systems International Inc. ("ACD") (TSE: ASA), announced today it has filed an application to the Toronto Stock Exchange ("TSE") to reprice incentive stock options to acquire an aggregate of 2,668,500 common shares granted to present employees and...
- Research articles 2001-07-03
- ACD Systems International Inc., Victoria, British Columbia, Canada, acquired all issued and outstanding shares of LINMOR Inc's wholly owned subsidiary in Ottawa, Ontario, Canada, for cash consideration of approximately CND$2.1 million. (Industry notes).(B
- * ACD Systems International Inc., Victoria, British Columbia, Canada, acquired all issued and outstanding shares of LINMOR Inc's wholly owned subsidiary in Ottawa, Ontario, Canada, for cash consideration of approximately CND$2.1 million. Subsequent to the acquisition, the successor company merged with ACD Systems International Inc.'s...
- Research articles 2003-04-09
- ACD Systems International Inc., Victoria, British Columbia, Canada, and Deneba Systems Inc., Miami, Fla., an illustration software developer, entered into a merger agreement where ACD will acquire all of the issued and outstanding shares of privately held
- * ACD Systems International Inc., Victoria, British Columbia, Canada, and Deneba Systems Inc., Miami, Fla., an illustration software developer, entered into a merger agreement where ACD will acquire all of the issued and outstanding shares of privately held Deneba for total consideration of US$5.5 million. The...
- Research articles 2003-04-09
- Siemens partnership with ACD Technologies. (Up Front: Industry News & Insight).(Siemens Dematic)(Brief Article)
- Siemens Dematic and ACD Technologies will announce their intention to work together in the future in the field of "substrate technology" in a sales cooperation. With the bundling of their market presence in worldwide sales and service for S Siemens Dematic and ACD Technologies will announce...
- Research articles 2002-11-01
- ACD Systems International Inc.(Product News)
- ACD Systems International Inc. (www.acadsystems.com) announced ACDSee 8 Photo Manager, the successor to the ACDSee software for organizing and sharing large photo ... ACD Systems International Inc. (www.acadsystems.com) announced ACDSee 8 Photo Manager, the successor to the ACDSee software for organizing and sharing...
- Research articles 2005-10-01
- Building the ACD-LAN connection.
- Want to see voice-data integration in action? Call centers are where it's at. The integration of voice switching and LAN technologies has been an ongoing process, but the pace has accelerated in ACD-based call centers. The fundamental idea is to Want...
- Research articles 1996-06-01
- ACD Systems Named One of Canada's Fastest Growing Technology Companies in 2005 Deloitte Canadian Technology Fast 50 Program.
- VICTORIA, BRITISH COLUMBIA, Oct 14, 2005 CCNMatthews via COMTEX -- ACD Systems International Inc. (TSX:ASA), makers of ACDSeeTM photo management software and CanvasTM technical illustration software, today announced that the company has been na VICTORIA, BRITISH COLUMBIA, Oct 14, 2005 CCNMatthews via COMTEX -- ACD...
- Research articles 2005-10-14
- ACD Systems International Inc.: Photographers Benefit From Next-Generation Workflow Management With ACDSee Pro 2; Powerful camera RAW processing, flexible cataloging and advanced editing features make new ACDSee Pro 2 the ultimate all-in-one photo managem
- VICTORIA, BRITISH COLUMBIA, Sep 11, 2007 CCNMatthews via COMTEX -- ACD Systems International Inc. (TSX:ASA) has put a new level of control and convenience into photographers' hands with the release of ACDSeeTM Pro 2, featuring next-generation wor VICTORIA, BRITISH COLUMBIA, Sep 11, 2007 CCNMatthews via COMTEX...
- Research articles 2007-09-11
- ACD Systems Partners with 3DMUSE to Release New Plug-in for ACDSee 8.
- VICTORIA, BRITISH COLUMBIA, Nov 16, 2005 CCNMatthews via COMTEX -- ACD Systems International Inc. (TSX:ASA) and 3DMUSE LLC - VICTORIA, BRITISH COLUMBIA, Nov 16, 2005 CCNMatthews via COMTEX -- ACD Systems International Inc. (TSX:ASA) and 3DMUSE LLC -
- Research articles 2005-11-16
- ACD Systems' VP of Marketing Transitions to Consulting Role.
- VICTORIA, BRITISH COLUMBIA, Dec 4, 2006 CCNMatthews via COMTEX -- ACD Systems International Inc. (TSX:ASA), today announced that James Latham has elected to transition from Vice President of Marketing to Marketing Strategy Consultant. As the compan VICTORIA, BRITISH COLUMBIA, Dec 4, 2006 CCNMatthews via COMTEX --...
- Research articles 2006-12-04
- ACD Systems Releases ACDSee 9 Photo Manager-the Company's Fastest and Easiest-to-use Photo Management Software to Date
- ACD Systems International Inc. (TSX: ASA), makers of ACDSeeTM photo management and creative editing software and CanvasTM technical illustration software, today announced the release of ACDSeeTM 9 Photo Manager for photography enthusiasts. With the release of ACDSee 9, ACD Systems once again sets the industry standard for both speed and...
- Research articles 2006-09-13
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