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- Real CRM/SFA Success
- If one accept that the technology for the SFA solution is sound and the software does work then what can be the problem? It must be the people tasked with using the SFA. Senior management faced with the tumultuous changes over the last decade have attempted to ensure higher profit...
- White papers 2005-06-16
- Using Business Intelligence To Get Closer To Your Customers
- Many managers have been inundated with information about the benefits of Data Mining and now there is clickstream analysis dropping in from cyberspace but little has been written to help that manager navigate through some rather treacherous waters. What is Business Intelligence, where and how to start, should you, and...
- White papers 2004-09-28
Additional Resources
- Utilizing Active Listening
- Few people are naturally gifted with the ability to be an active listener, but it's a skill that can make or break a leader. In fact, most people are not quite sure what active listening is, and therefore do it very badly. It's particularly difficult for those who are narrowly...
- Articles 2007-04-20
- Pricing of Short Life-Cycle Products Through Active Learning
- Revenue management techniques, practiced for many years in the airline and hotel industries, have gained popularity with retailers. One such technique - dynamic pricing - refers to the intelligent process of controlling prices over a course of a sales season in a way that maximizes expected revenues. In this paper,...
- White papers 2002-10-01
- Time Management
- Many managers have to find ways to improve their own time management skills / techniques and have refined their working habits so they function more effectively. They've sharpened their skills, techniques and disciplines and can now focus on what counts most. They've learned to cope with interruptions, changing conditions, and...
- White papers 2003-01-01
- Be Active About Passives!: Why Corporations Need To Rethink How They Recruit For Mid-Management
- Today, passive candidate pipelining and recruiting is taking root in the very foundation of the in-house recruitment strategy. More and more corporations are following "Retained search" techniques in nature - research and sourcing - to attract such candidates for specialist, or mid-level management positions. But why target the "Passive" candidate...
- White papers 2009-04-09
- Credit Risk Management in the Financial Services Industry
- This report presents the results of the 2004 international benchmark survey into credit risk management in the financial services industry. The risk management marketplace is currently very active both on the supply side and the demand side. There are a lot of new approaches, and there is a proliferation of...
- White papers 2004-06-01
- Understanding Active Service Level Management
- In the IT business domain, Service Level Management SLM is the methodology of ensuring that adequate levels of service are delivered to the clients in accordance with the cost demanded. Today, e-business is an integral part of doing business. Most companies across a variety of industries are realizing that e-business...
- White papers 2001-08-01
- Converged Access Awarded Two Patents for Quality of Service and Bandwidth Management
- Converged Access Inc., the leader in delivering guaranteed application performance control for converged VoIP, data and video applications, today announced that the United States Patent and Trademark Office has granted the company U.S. patent number 7,149,222 B2 Integrated Access Point Network device and U.S. patent number 7,149,795 B2 Distributed Quality...
- Research articles 2007-02-26
- Motivating Team Members
- Organizational success has always depended on delivering results through teamwork. However, with the increasing prevalence of flat, networked, and matrix structures, effective teamwork is becoming even more criticalIn these types of organizational structures, individuals come together—forming teams—for the duration of a project or for the amount of time it takes...
- Articles 2007-10-24
- Leading Teams Across Continents
- Until relatively recently, teams had regular face-to-face contact. Now, with globalization and advances in communication technology, it is both possible and efficient to form dispersed international teams whose members can take advantage of their respective localities, time zones, and economic circumstances.Being a member of a dispersed team is a very...
- Articles 2007-10-05
- Arch Coal Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Operator [Operator Instructions] And we’ll take our first question from Brett Levy with Jefferies and Company. Please go ahead. Brett Levy - Jefferies & Co. Okay. Do you guys said, in revise guidance range that you gave for EBITDA of 460 to 490....
- Earnings calls 2007-10-20
- Flying Solo: The One-Person In-House SEO Team
- As in an-house SEO specialist, you may well find yourself solely responsible for your company's search engine marketing. It is not uncommon for an organization to limit their human investment in SEO to a single individual, particularly for new web ventures or where existing search marketing efforts are just being...
- News items 2009-11-19
- The Case for Indexing
- An index is a group of securities chosen to represent an entire market or a portion of the market. An index investment strategy tracks the performance of an index by assembling a portfolio that invests in the same group of securities, or a sampling of the securities, that compose the...
- White papers 2003-09-01
- Sales Culture: Interview with Michael Dell
- This morning's post "QUIZ: Assess Your Sales Team's Culture" explained why sales culture is so important. Some of the ideas behind that post came from a conversation I had a while back with Michael Dell, the founder/CEO of Dell Computer. In this never-before-published interview, Michael discusses the culture he tried...
- Blog posts 2009-07-09
- 'Fracing' Technique Creates Great Opportunity in Exploration of Oil and Gas
- One of the two most important technologies in the development of the natural gas market in the last few years is “multi-stage fracing” (pronounced “fracking”), which is short for fracturing, as in fracturing the rock in which the oil and gas is held. (The other technology is Liquid Natural...
- External links 2009-05-20
- Good & Plenty
- An effective way to trigger replenishment is when pick slot inventory falls below a preset minimum. Replenishments are not a problem just for manually controlled distribution centers. Even operations with a warehouse management system WMS can sacrifice productivity if the system is managed poorly or set up improperly. Using carton...
- White papers 2001-03-01
- Hedge Funds: Friend or Foe?
- The game successful hedge fund investors must play today is one of active, intentional, and thoughtful risk management. In order to avoid the complications of a variety of risks at the investment, strategy, manager, and market levels, investors must not only recognize the risks but understand the mechanisms by which...
- White papers 2003-07-01
- What Is Crowdsourcing?
- Despite the jargony name, crowdsourcing is a very real and important business idea. The basic idea is to tap into the collective intelligence of the public at large to complete business-related tasks that a company would normally either perform itself or outsource to a third-party provider. ...
- Articles 2007-03-07
- Employees Prefer Being Shown to Being Told
- Employers aren't getting the type of training their employees most value, according to the CIPD. Its 2008 "Who Learns at Work?" survey, the third in a series that began in 2002, has found that practical, supported learning, where employees are shown how to do something, then be given an opportunity...
- Blog posts 2008-10-30
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