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- A Pharmaceutical Industry Wish List And Reality Check
- With the strong winds of competition beating down on the pharmaceutical industry, the race is on to build stronger relations, to claim a better share of the market, to cut costs, and become more efficient. Amidst all the activity, somewhere is the relationship between the patient, doctor, sales force, and...
- White papers 2003-04-08
- Bank of Montreal: Insight Driven Marketing & Sales
- BMO Financial Group needed to create a CRM solution that would allow it to deliver targeted customer-specific information, better manage a newly integrated workflow for service requests and more efficiently manage sales force activity. BMO partnered with Accenture in 2000 to build and implement a high-performance CRM solution. BMO and...
- Case studies
- Enhanced CRM Technology Helps the Bank Respond to Changing Opportunities: Unified CRM Solution Key to Long-Term Growth and Success
- When Dexia Bank acquired Artesia Banking Corporation and its BACOB banking network in 2001, it gained a wealth of new retail banking customers to augment its market-leading public-sector business. It also inherited an array of disparate customer relationship management systems. As part of a larger initiative to create a common...
- Case studies
- Packaging Company Gains $1 Million in Sales to Smaller Accounts With CRM Solution
- Aspect Packaging manufactures packaging and shipping supplies for customers in the automotive, electronics, and manufacturing industries throughout Australia. Aspect Packaging was tracking on paper orders and sales opportunities for its 2,000 customers. Without a better way to manage customer relationships, delays and lost sales occurred. Aspect Packaging installed Microsoft CRM....
- Case studies 2005-10-01
- The Business Case for Real-Time Mobile CRM
- Winning sales and retaining customers is always tough, and superior products do not guarantee success. Sale representatives and field service personnel make the difference. They are the company's ambassadors, and need to show the customer the unique selling proposition of their product. Increased knowledge and faster responsiveness helps those in...
- White papers 2005-03-16
- Marketing Knowledge Management in Strategic Adoption of a CRM Solutions: Global Supports and Applications in Europe
- From the beginning of the 1990s, the business world has been talking about Knowledge Management KM. Information Technologies network technologies and local databases have provided new tools to better perform the activity of using codify and store and sharing knowledge modern Knowledge Management System. Technology can help to enable greater...
- White papers 2005-01-28
- Microsoft CRM: Data Conversion - Import From Act!
- Best Software Act! is very popular CRM for small and mid-size organizations. This system attracts business owner by its low price, plus system is very easy to use. However if the business is growing one should reach the moment to implement more advanced CRM solution. Natural question is - how...
- White papers
- Selecting the Right CRM Solution for Your Business
- In modern day's competitive marketplace, one of the keys to successful business development is to build, manage and expand profitable long-term relationships with both key customers and potential new clients. For this reason, Customer Relationship Management CRM has become one of the hot topics in the business world in the...
- White papers
- CRM Solutions: What A Small Business Should Look For
- Small business owners are likely to assume that CRM solutions are mainly for larger companies, but is this an accurate assessment? The reality is that Customer Relationship Management is as beneficial to small and medium businesses as it is to large ones. What should small businesses look for to...
- White papers 2007-01-04
- The 5 Must-Have Features of a CRM Solution
- You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Sure, it's got all the right bells and whistles, but are these features the ones your business needs most? Each business is different and the features your CRM solution...
- White papers 2007-03-02
- Choosing The Right CRM Solution
- Choosing the right Customer Relationship Management CRM technology can be a bit of a daunting task no matter what size of company and no matter whether they are in telecommunications, financial services, industry or retail. Whether you need Customer Relationship Management for a large company or a small business what's...
- White papers 2007-12-01
- Five Ways Large Enterprises Take Advantage Of CRM Solutions
- Customer Relationship Management CRM technology does more than streamline customer service-it offers a 360-degree outlook on your business. No organization can benefit more from this panorama view than large enterprise. Customer Relationship Management promotes synergy across all front-office functions: Marketing, Sales & Distribution, and Support. Sharing information and analysis streamlines...
- White papers 2007-06-14
- The Benefits Of Open Source ERP And CRM Solutions
- It is already common knowledge that ERP software and other enterprise resource planning applications such as CRM software can deliver critical benefits to an organization. The demand for CRM solutions to stay competitive in the market by driving sales performance and customer satisfaction is at an all time high. With...
- White papers 2009-06-24
- Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
- Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated relationship building skills. Consequently, the use of CRM tools is ubiquitous at the firm. "As a company, we had over 2,000 discrete customer databases...
- White papers 2009-08-01
Additional Resources
- How to Use Web 2.0 Inside Your Company
- Today the business world is undergoing a significant transformation thanks to a set of technologies collectively known as "Web 2.0." Although it's tempting to dismiss Web 2.0 as Silicon Valley hype, that would be a mistake. Start Small and Simply Goal: Identify a Web...
- Articles 2007-05-15
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