<![CDATA[agent and contact center Resources | BNET]]> en-us <![CDATA[Call Center Agent Satisfaction Key To Customer Loyalty]]> Sun, 01 Oct 2006 00:00:00 -0700 <![CDATA[T-Com Slovak Sees Exponential Sales Improvements Through First-Time Use of Knowlagent Solutions on European Continent; Contact Center Agents Show Sales Performance Enhancement in Less Than Seven Weeks]]> Thu, 14 Sep 2006 00:00:00 -0700 <![CDATA[Is Africa the new India for contact center outsourcing?]]> Tue, 01 Aug 2006 00:00:00 -0700 <![CDATA[New Empirix Solution Manages Performance and Voice Quality of IP-Based Contact Centers; OneSight for Cisco Unified Contact Center Measures Quality of Service from Agents' and Callers' Perspectives]]> Mon, 26 Jun 2006 00:00:00 -0700 CSCO CSCO <![CDATA[New Empirix Hammer CallMaster 5.1 Helps Improve Quality of Contact Center Applications; Testing and Monitoring Solution Now Validates Voice and Data Delivery to Agent Desktop]]> Tue, 13 Jun 2006 00:00:00 -0700 <![CDATA[Jacada Releases Unified Desktop Solution]]> Mon, 01 May 2006 00:00:00 -0700 <![CDATA[Managing your Contact Center Requirements: Reviewing New Technology Management Options]]> Wed, 01 Feb 2006 00:00:00 -0800 AV AV <![CDATA[Empirix Extends OneSight]]> Wed, 01 Feb 2006 00:00:00 -0800 <![CDATA[Pop-A-Lock Call Center Builds Innovative Virtual Infrastructure With Siebel Contact OnDemand; Continental Dispatch Improves Service and Lowers Contact Center Costs by Deploying Home-Based Call Center Agents]]> Wed, 07 Dec 2005 00:00:00 -0800 <![CDATA[Jacada Announces That Cox Communications Has Selected Jacada Fusion Agent Portal; Company Signs Enterprise Agreement to Deploy Agent Productivity Solution across Contact Centers]]> Mon, 19 Sep 2005 00:00:00 -0700 COX COX <![CDATA[IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,]]> Mon, 01 Aug 2005 00:00:00 -0700 AV AV <![CDATA[Low-Cost (And No-Cost) Strategies For Retaining Agents]]> Thu, 01 Aug 2002 00:00:00 -0700 <![CDATA[Envision manages performance with one view for multiple centers. (Performance Management).]]> Thu, 01 Aug 2002 00:00:00 -0700 <![CDATA[Avaya's CRM enhancements. (Product Review).(Interaction Center 6.0)(Product Announcement)]]> Mon, 01 Jul 2002 00:00:00 -0700 AV AV <![CDATA[Best of show.]]> Wed, 01 May 2002 00:00:00 -0700 AV AV <![CDATA[IPCC gets agent, supervisor tools. (VoIP).(Cisco Systems Inc.)(Brief Article)]]> Mon, 01 Apr 2002 00:00:00 -0800 CSCO CSCO <![CDATA[The changing market for contact center agent performance tools. (Agent Optimization Tools).(Brief Article)]]> Fri, 01 Feb 2002 00:00:00 -0800 <![CDATA[Siemens Untethers Executives, Supervisors and Agents for Greater Effectiveness in and Out of the Contact Center; New Mobile CRM Features Coming to HiPath ProCenter Suites]]> Tue, 31 Jul 2001 00:00:00 -0700 SI SI <![CDATA[Ashland Distribution Deploys Supportforce to 200+ Service Agents]]> CRM CRM