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	<title><![CDATA[agent and knowlagent Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to agent and knowlagent]]></description>
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		<title><![CDATA[T-Com Slovak Sees Exponential Sales Improvements Through First-Time Use of Knowlagent Solutions on European Continent; Contact Center Agents Show Sales Performance Enhancement in Less Than Seven Weeks]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_14/ai_n26985830]]></link>
		<description><![CDATA[ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, and its European joint-venture partner Odhinn Europe today announced the roll-out of Knowlagent Solutions to all call center agents at T-Com Slovak to improve sales and customer service performance. The deployment is the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 14 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
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		<title><![CDATA[Kaiser's Secret To Customer Satisfaction: Its People.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4794/is_200408/ai_n17414693]]></link>
		<description><![CDATA[Based on the premise that knowledgeable and happy call center  agents deliver the best customer service, Kaiser Permanente is using  online agent training to help agents build member loyalty.     Conventional management thinking says: Labor is expensive, and  automation reduces that expense. Although in...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 02 Aug 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/kaiser+permanente.html"><![CDATA[Kaiser Permanente]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/purdue+university.html"><![CDATA[Purdue University]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
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		<title><![CDATA[Sales Performance: Breaking Out Of the Norm]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_km2919/is_200306/ai_n6924241]]></link>
		<description><![CDATA[Firms spend millions of dollars and countless hours pondering strategy to retain customers, yet the challenge often comes down to getting salespeople to mentally break out of their comfort zones and focus on an entire product line instead of those few they favor. "Institutions would train people on 55 or...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 06 Jun 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aberdeen+group+inc..html"><![CDATA[Aberdeen Group Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[SALES]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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