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258 Resources for

agent

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Did you mean intelligent agent (1 results), Knowlagent (1 results)

BNET Business Dictionary

Agent: a person or organization empowered to act on behalf of another when dealing with a third party; Agent definition on BNET »

BNET Resources

XYZ Insurance: Increasing Independent agent Loyalty: XYZ Insurance was distributing auto and home products through independent agents in the Midwest. Although sales decisions by agencies had been dependent upon producer preferences, XYZ needed to influence the sale of their brand of policies through the distribution channel. Without compromising product integrity, XYZ also needed to increase loyalty...; Tags: Advertising & Promotion, Claritas, agency, insurance, income, agent, asset, brand, sales; Case studies
A Comprehensive Solution for a Call agent Is Used to Implement Voice Over IP for a Leading Telecom Equipment Vendor: The client is a leading telecom equipment vendor. It required a media gateway controller that had call control and voice mail features. Over a short period of 8 months, Wipro team of 6 engineers modified an MGCP stack to suit light functionality design and develop a call agent to implement...; Tags: Real estate, Telecom & Utilities, Wipro Technologies, agent, telecommunications, RFC, IP, telephony, R&D, VoIP, team, performance; Case studies
Workforce Management Solution Transforms the Company's High-Volume Call Center: Solution Improves Call Center Responsiveness, agents' Job Satisfaction: Belgium's leading global telecom service provider had to improve its Directory Information Service's (DIS) aging workforce management system. EDS implemented a solution that dramatically reduced average call response times, enabled call centers to handle more calls without increasing staff and boosted employee job satisfaction. EDS began by implementing VisualFMS, the...; Tags: Recruitment & Selection, Call centers, Customer relationship management (CRM), workforce management, call-center, workforce, Electronic Data Systems Corp., agent, telecommunications, job; Case studies
Sending Money Back Home: The largely informal business of transferring money from immigrants in North America to their home countries is mostly accomplished through small neighborhood agents. Yet many immigrants, according to this research, are dissatisfied with the unreliability and sluggishness of this informal remittance network - and with the exorbitant fees agents charge....; Tags: Real estate, McKinsey & Co., immigrant, agent, bank, network, financial, benefit; White papers
The Strategic Imperative in Talent Planning: In the space of seven years and through aggressive acquisitions, Valero has gone from a bit player with one oil refinery to a Fortune 15 company with the largest number of refineries in North America, filling stations nationwide and 22,000 employees. As late as the fourth quarter of 2002, Valero...; Tags: Workforce management, refinery, talent, recruiting, agent, Human Resources, acquisition; White papers

Teleservices Technologies: Unicall has developed an integrated platform of technologies that combine both inbound and outbound applications, allowing our team of specialists to design custom teleservices solutions for our clients. It includes e-care, e-mail management, e-chat, Web call back, skills based routing, expert agent selection, Web based predictive dialing, automatic call distribution...; Tags: e-mail management, team, benefit, performance, e-mail, Web; White papers
Getting Smart About Data, Then Acting on It: Better technology is making it easier for banks to mine data internal and external to up profits and cut costs. Harnessing this potential takes a new kind of intelligence. The article asserts an insurer may want to see how an agent performs in a certain territory against agents in other...; Tags: Real estate, agent, bank; White papers
An agent-Based Knowledge Management Framework for the e-Commerce Environment: Knowledge Management (KM) is emerging as one of the management tools to gain competitive advantage and e-businesses are beginning to invest in KM initiatives. Though several organizations have reported successful KM projects, there are many failures due to a variety of reasons including the incongruence between strategic and KM objectives,...; Tags: Business intelligence, Strategy, Gale Group, knowledge management, knowledge, intelligent agent, e-business, agent, competitive advantage, XML; White papers
7 Travel Secrets To Save You Money: Travelers are notorious penny-pinchers. If you aren't the kind of person who spends hours online just to save a few bucks on a hotel room, you're probably related to someone who does. That may be one reason why there are few travel agents in the business who talk glowingly about...; Tags: Real estate, Microsoft Corp., agent, industry; White papers
Ashland Distribution Deploys Supportforce to 200+ Service agents: Ashland Distribution Company wanted to revamp customer service processes and improve productivity with an easy-to-use, hosted CRM solution. As a leading distributor of chemicals, plastics, composite materials, and environmental services, Ashland wanted to share information with members of its supply chain. After successfully piloting Supportforce with eight users, the company...; Tags: Customer relationship management (CRM), Salesforce.com Inc., hosted CRM, plastics, chemicals, contact center, CRM, agent, customer service, supply chain; Case studies
Laid Off?: Get Up And Start Your Own Home Business: The pink slip handed to you may not have been a surprise, but it still hurts anyway. Now the emotional toll has almost run its course. You are seriously ready to begin plotting your next move. You could just start applying for a new job. Or you could try a...; Tags: Recruitment & Selection, Microsoft Corp., job, worker, marketing; White papers
Wobenzym the Healing agent: Wobenzym supplements are a Germany-based agent that treats symptoms arising from arthritis. Arthritis is a painful joint and degeneration disease. Arthritis includes osteoarthritis, which is a degenerated malady of the joints. Gouty arthritis, spinal fusions, and rheumatoid arthritis, which affect the spine, joints, cartilages, tendons, ligaments, etc, and can cause...; Tags: Real estate, joint, agent; White papers
Cognitive Dissonance on Pharma Ghostwriting: Yesterday's news on Merck's prolific use of ghostwriters to produce medical-research articles yielded lots of coverage, much of it highly critical. Still, there was a fair bit of cognitive dissonance in the media, which couldn't seem to decide if Merck's actions amounted to venial or mortal sins. ...; Tags: Physician, Agent, Health Care, Health Care Facility, Vertical Industries, Benefits, Healthcare, Real Estate, Enterprise Software, Software, Human Resources, Business Operations, David P. Hamilton; Blog posts 2008-04-17
Letter Of Authorization To Negotiate: Authorize an agent to negotiate a contract or other matter on behalf of your company with this template Authorization Letter. The agent is authorized to accept or reject agreements, enter into contracts and take other actions required by the negotiations and in order to complete the business at hand.; Tags: Real estate, agent, negotiation, agreement; Tools & templates 2007-12-01
Best Practices for At-Home agents: What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!" to take an occasional call? Are you envisioning a progressive, cost-saving contact center strategy? Or does the very idea conjure up fears...; Tags: Real estate, Avaya Inc., agent, best practice, cost savings, strategy; White papers 2008-02-01
Your Company's Secret Change agents: Your Company's Secret Change AgentsIn times of struggleJust wanted to chime in - you bring up some excellent points in terms of identifying positive change agents within and let them run with it. One thing in particular stuck out - which was "stick to the facts". In all...; Tags: Real estate, agent; Discussion threads 2008-02-26
Your Company's Secret Change agents: The Idea in Brief Some business problems--lackluster performance, escalating costs, interdepartmental conflict--persist no matter how hard companies try to fix them. Why? Most leaders impose top-down change tactics--importing outside experts or "best" practices, which never...; Tags: Richard Tanner Pascale, Jerry Sternin, Hewlett-Packard Co., team, recruiting, agent, talent, leader, sales, strategy, performance, game, computer; Articles 2008-02-13
Time Management Technique For agents And Advisors: The Chaos Comes From How You Store Your Details: This time management technique will help successful agents and advisors to control the chaos, and not so successful agents and advisors to be more successful. When it comes to time management you want to make that a mantra running in your head always challenging yourself as to how you could...; Tags: Real estate, Investment, time management, advisor, agent; White papers 2007-12-01
Effective Time Management Skill for agents And Advisors: Moving Toward Ideal: When you haven't taken the time to define ideal you engage in a lot of activities, but those activities aren't necessarily productive. Focusing on ideal clients is one major way to gain increased effectiveness from your time management efforts. Achieving your daily journey means you're focusing on the most effective...; Tags: Real estate, Investment, time management, advisor, agent; White papers 2007-12-01
Time Management Strategy For agents And Advisors: Are You Focused On Attracting The Right Clients?: This paper explains time management strategy for agents and advisors: the wrong client base prevents you from being able to manage your time no matter what time management strategies you use; the best time management strategy you can use is the strategy of only working with your ideal clients; so...; Tags: time management, advisor, agent, strategy; White papers 2007-12-01