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- Reinventing Airlines With Onboard Social Networks
- Harvard Business Review editor Thomas Stewart says its clear the airline industry has declared war on its customers. How else to explain American Airlines charging passengers for checked luggage, starting with $15 for the first piece -- even if it's just a briefcase. Stewart wonders why American...
- Blog posts 2008-05-30
- The Perfect Message at the Perfect Moment
- The Idea in Brief Most customers don't want to hear from your company most of the time. If you're bombarding them with frequent promotional messages, you're probably generating more resentment than revenue. But there are fleeting moments...
- Articles 2008-04-14
- Delta Tells Mesa to Take Its 50 Seaters Elsewhere
- Airlines have made it quite clear that they have little interest in keeping 50 seat jets around. Shockingly (yeah, right) the combination of high fuel costs and 50 seats doesn't really work very well from a per-seat cost perspective. Now, Delta has come up with a unique way...
- Blog posts 2008-04-03
- Airlines Expanding Payment Options
- Airlines are always looking for ways to cut costs. Distribution costs have been on the chopping block for years, but it's been only relatively recently that credit card fees have begun to move on to center stage. Credit cards are easily the most convenient way to pay...
- Blog posts 2008-04-02
- What "Open Skies" Means for U.S. Airlines
- You've probably heard a great deal of talk about the wonders of Open Skies between the US and European Union. It officially went into effect March 30, and now the world is a different place . . . right? Well, not really. From the European...
- Blog posts 2008-03-31
- Courts Shoot Down New York Passenger Bill of Rights
- The US Court of Appeals in Manhattan today did exactly what the airlines were hoping. They decided that the State of New York is not allowed to enact its own passenger bill of rights. Airlines should be happy about this and they are, even if passengers aren't. ...
- Blog posts 2008-03-26
- Skybus Replaces CEO Diffenderffer
- Reports are out that Skybus CEO Bill Diffenderffer is leaving the airline to, get this, write books. Sounds strange, no? The information coming out of the airline doesn't make it clear exactly why he's leaving, but my guess is that it wasn't just so that he...
- Blog posts 2008-03-24
- Fuel Costs, Rivals Push Aloha into Chapter 11
- This may look like a headline from 2004, but sadly, it's accurate once again. Aloha Airlines has filed for Chapter 11 bankruptcy protection a mere two years after its last trip to bankruptcy-land ended. What does this mean for the airline? Well, things aren't looking good. ...
- Blog posts 2008-03-24
- Virgin America Seat Factor Improves but Ominous Signs Lie Ahead
- Taking a look at Virgin America's December DOT numbers, we can actually see some signs of improvement. December load factors, though generally dismal, did break 70 percent on the LAX to JFK route. The long hauls tended to be more full than the half-full short hauls, but as...
- Blog posts 2008-03-21
- Is the Delta-Northwest Merger Dead?
- There have been reports over the last 24 hours that Delta's pilots have come to the conclusion that they cannot come to an agreement regarding seniority integration with Northwest pilots. Since the beginning of these negotiations, management has claimed that a deal wouldn't be possible without an agreement on...
- Blog posts 2008-03-19
- Delta's Best Fare Guarantee: No Guarantee of Smart Marketing
- Do I hear an echo in here? Delta Air Lines recently rolled out a best fare guarantee for its website, and to be honest, I think we've heard this before. Airline websites have had guarantees come and go over the years, but none of them seem to stay...
- Blog posts 2008-03-06
- Which Airline is Rated "Worst"?
- Chances are, if you're a frequent business travel, you're also a frequently annoyed at mismanaged baggage, cancelled flights, and delays. To see which airline takes the trophy for the most complaints, I've culled the U.S. Department of Transportation's Air Travel Consumer Report. The worst performing airline, based on number of...
- Blog posts 2007-10-02
- After a Horrible Summer, Airlines Change Their Ways
- It's been a particularly frustrating summer at the airport. The NY Times called it "a summer marked by widespread flight cancellations and delays, and the most crowded planes in the history of jet travel." Flights were so overbooked and the aging air-traffic control system so overburdened that when severe weather...
- Blog posts 2007-09-10
- Inaugural Virgin America Flight Lands in San Francisco
- Virgin America's inaugural flight landed in San Francisco 25 minutes late today due to bad weather in New York, where the flight originated. Virgin founder and all around dashing billionaire Brit, Richard Branson, was aboard. The new airline is flying heavily trafficked routes, including the first and...
- Blog posts 2007-08-08
- Create Customer Advantage: Don't Miss the Forest for the Trees
- Businesses are always trying to gain competitive advantage by tweaking their products and services to one-up the competition and grab the customer's eye. Which is just common sense and good business, right? Wrong, actually, according to an interesting post by Erich Joachimsthaler on today's Harvard Business Review...
- Blog posts 2007-08-01
- BNET Daily Dispatch: Microsoft, GE, British Airways, and Consumer Confidence
- Microsoft took a big step today to build its presence in the online advertising market with a deal to buy digital marketing group Aquantive for roughly $6 billion cash -- an 85 percent premium above Aquantive's closing price yesterday. The acquisition is Microsoft's largest to date and comes...
- Blog posts 2007-05-18
- The JetBlue Post Mortem, Part 3: What Comes Next?
- So JetBlue ran a textbook PR/damage-control campaign after its Valentine's Day disaster. That was the easy part, and now the company faces its real challenge - fixing the problems that caused the fiasco. Last week, JetBlue unveiled its "customer bill of rights" to appease irate travelers, and the company hopes...
- Blog posts 2007-02-26
- The JetBlue Post Mortem, Part 1: What Went Wrong?
- Its been a little over a week since JetBlue's Valentine's Day meltdown, and there's lots to learn from the airline's blunders. I'll be looking at the root causes of JetBlue's icy Valentine's Day nightmare, how the airline has been mopping up the mess, and what comes next for the rest...
- Blog posts 2007-02-22
- November Airline Traffic Numbers
- November was a miserable month for many airlines as demand really started to fall off, often faster than capacity. Here are the year over year changes in traffic for US airlines' commercial service including regional operations unless noted. by Brett Snyder
- Blog posts 2008-12-05
- December Airline Traffic Numbers
- Things got much better in December for the airlines as load factors bounced up across the board. American's increase of 0.4 points was the most anemic when compared to Allegiant's turbocharged 9.8 point increase and AirTran's 7.1 point increase, but these are all positive. You'll also note that...
- Blog posts 2009-01-09
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