Albany International is engaged in three business segments. Co.'s Paper Machine Clothing segment designs, manufactures, and markets paper machine clothing for each section of the...
Service Canada Project provides citizens with uniform service in the medium of their choice (telephone, Internet or in person) using a common infrastructure, electronic channels. This is a front-line information service that has to meet the citizens' needs and refer them to the agency offering the specialized service, if necessary....
Aesthetics, quietness, and energy cost savings are some of the reasons cited by owner Michael Hoffman and architect Henry Dennis for a decision to use GeoExchange geothermal heating and cooling systems to heat and cool the new Holiday Inn Express in Albany, New York. Each room has a console heat...
Bremen Online Services is a federally funded project which aims to develop electronic government and to provide online transactions and payments in a secure way. The project is carried out in public private partnership by the Free Hanseatic City of Bremen and regional and national partners from private industry. The...
In the fall of 2002, the Center for Technology in Government CTG at the University at Albany conducted current practice research to identify and examine existing government to government (G2G) portal projects. The purpose of this research was to determine if single sign-on intergovernmental portals, that channel business functions across...
Parcel information pertains to the smallest unit or lowest common denominator of land ownership. Parcels in land-oriented systems are roughly analogous to cells in an organism; they represent the basic building blocks of larger units and systems. The study reported in this paper approaches the topic of parcel data with...
Among the many critical factors driving the successful collaboration between the State of Indiana and Indiana Interactive, this paper focuses on how the greater effort to articulate and formalize the roles and responsibilities of each partner improves the effectiveness with which the web portal is developed, improved, operated and maintained....
The New York State-Local Internet Gateway Prototype was built to test the idea of a single point of contact for government-to-government (G2G) work among multiple state and local governments in range of policy areas. The Prototype channeled multiple G2G business functions through a secure, single sign-on, role-based system accessible through...
Service innovations increasingly rely on cross-boundary collaborations among government agencies, the private sector, and nonprofit organizations. Within the advent of e-government, these attempts to improve public services now make extensive use of advanced information technologies. This overview summarizes an in-depth guide that was developed from the results of a multinational...
The experience of September 11th was not an experience that government sustained by itself. Rather, it was an experience that crossed the public, private and nonprofit sectors and holds lessons for organizations of all kinds and sizes. In June 2004, the Center for Technology in Government CTG at the University...
Today more than ever, government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and new technology. These competing demands generate close scrutiny of proposals for new information technology IT investments. High profile IT system failures have raised...
The last ten years have been a time of growth and formalization for digital government DG research. An emerging community of DG researchers is comprised of scholars from computer and information sciences, as well as the social and behavioral sciences. This report highlights a project that administered an online survey...
OneStop Business Registration OSBR is an Internet-based system for registering businesses at kiosks located throughout British Columbia. OSBR eliminates the need for entrepreneurs to visit several offices, learn about the registration procedure, fill out a number of forms and provide the same information repeatedly. This report describes the 'One Stop...
Today, state and local government use of information technology is manifested in many independent systems that each support one business function or satisfy one particular program need. As a result, a large and growing number of individual systems for G2G (government-to-government) business relationships are employed across state and local levels....
Researchers conducted an analysis of the collaboration models and management frameworks adopted in U.S., Canada, and Europe, and identified critical success factors. This report provides a summary of the project and it describes the integration contract carried out by the private company DMR for the Cadastre Reengineering Program adopted by...
This report describes the case of Hotjob.be, a portal developed by FOREM, a public employment and training service in the Walloon region of Belgium. It begins by describing how the project emerged in its European and national setting, as well as the internal factors that called into question FOREM's strategy....
The Ambassadeur project is a pilot project initiated by the Saguenary-Lac St-Jean regional office of Human Resources Development Canada HRDC. The problems of employment, the circulation of information, and communities assuming responsibility for their economic development as well as training are the main focus of this endeavor. This report describes...
In 1995 the McKenna Liberal government was engaged in a restructuring of New Brunswick's economy embarked upon eight years earlier. The 'Partners in Change' project, initiated in 1994 by the Department of Human Resources Development of the New Brunswick Government, is one of the innovative projects chosen for this study....
Collaboration within government or between the public and private sectors for the delivery of public services involves partners from different organizations pursuing different, sometimes conflicting, objectives. The participating organizations are usually engaged in large-scale projects that address very visible problems, making significant use of new processes and technologies. All these...
This paper focuses on FirstGov, which is intended to transcend the traditional boundaries of government to connect users to all U.S. Government information and services. Launched in September 2000, FirstGov.gov offers 186 million pages of government information, services, and online transactions, through a powerful search engine which is a gift...
Commitment of top political leaders at all levels of government proves critical to sustain the initial effort and achieve a successful partnership and service delivery. Leadership also emerged within project teams made up of dedicated and skilled public servants who believed in enabling a government that is available to everyone...
