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- Designing and Evaluating e-Learning in Higher Education: A Review and Recommendations
- In the past decade, there has been tremendous growth in the availability of college and university courses taught entirely online. This paper reviews issues that impact the effectiveness of such electronic courses. The paper first address design and delivery issues for online courses. The paper then presents a framework for...
- White papers
- Other Things to Look for in Medical Practice Software
- When looking for a vendor for one's medical practice software purchase, a person needs to identify one who can show its ability to accommodate the future of integration and standards-based computing. The person should investigate what the underlying database technology is (if it's obscure, knowledgeable programmers will be rare and...
- White papers
- Other Medical Practice Software Features That Might Be Useful
- Vendors also offer a plethora of ancillary features, the need for which depends on how far out onto the bleeding ledge of technology one wants to climb. They also relate to what kind of connectivity that a person needs to connect to other clinics in the group, to larger health-care...
- White papers
- The Facts about PPOs, HMOs, FFS and POS Plans
- The article says that most common form of health insurance today is known as managed care. Within the managed care umbrella, you'll find three types of plans ? health maintenance organizations HMOs, preferred provider organizations PPOs and point-of-service POS plans. HMOs and PPOs are the most popular type of plans,...
- White papers 1999-01-01
- New Medicare Act Bolsters Newsletter, Spawns Another
- Medicare Reform Advisor is an electronic newsletter designed to help physician practices, hospitals, pharmaceutical companies, managed care organizations, state health officials and policy leaders, aging groups, Washington lobbyists, and healthcare attorneys understand and comply with the new, complex rules and regulations and contend with the legal consequences of the new...
- White papers 2004-02-15
- Negotiating Autonomy and Connection Through Politeness: A Dialectical Approach to Organizational Conflict Management
- Organizations and their members struggle with dialectical tensions-opposing needs that appear mutually exclusive but must be met simultaneously. This paper asks how individuals in organizations cope with their seemingly opposing needs for autonomy and connection. The study of communication between anesthesiologists and certified registered nurse anesthetists illustrates how politeness strategies...
- White papers
- Role of Supply Chain Management Decisions in Effective Inventory Control
- Supply Chain SC, which involves the configuration, coordination, and improvement of sequentially related set of operations in establishments, integrates technology and human resource capacity for optimal management of operations to reduce inventory requirements and provide support to enterprises in pursuance of a competitive advantage in the marketplace. This paper addresses...
- White papers 2004-03-01
- Study Reports Integrated CRM Strategy Increases Revenue
- Businesses see a greater boost in customer satisfaction if they integrate their sales, marketing, customer service and operations functions, and then use integrated Customer Relationship Management CRM strategies and systems. With competition just a call, click or visit away, businesses recognize the need to continually evaluate the best way to...
- White papers 2004-02-01
- Improving the Supply Chain
- This paper explains how by improving a company's supply chain management can help them in their business. Just as Global eProcure was hitting its stride as a supply-chain management consultant, the technology bust sent customers into retreat. "Companies were not spending money on new technology," says CEO of the Clark...
- White papers 2004-09-06
- Area Innovations in Supply Chain Management
- There may not be a single techniques that manage the entire chain, crucial elements that can be found in the widely adopted Supply Chain Operation Reference SCOR Model. Demonstrating how companies can be competitive while better serving their customers, the model is a guide. "People have applied to Supply Chain...
- White papers 2005-06-01
- Boosting Business Performance Through Benchmarking
- Financial performance ultimately defines how well a company is performing but not necessarily why it's performing that way. Benchmarking can answer that question as organizations compare processes and identify performance gaps and areas for improvement. Using benchmarking and Business Performance Management BPM systems, many organizations are reducing costs, and improving...
- White papers 2004-11-01
- How I Found Fun, Fame and Fortune Publishing a Satirical Newsletter
- A few months ago, the author began a local, quarterly newsletter, The Rhinebeck Beagle, taglined "With a Nose for the News" and published "Periodically and Parodically by The Cold Nose Press." It is distinctive in the news-letter field for at least two reasons: it's sold on newsstands only (at the...
- White papers 2004-08-06
- Paying for an Older Person~s Health Care
- The cost of a serious illness, surgery, or a lengthy stay in the hospital can easily wipe out the elder's nest egg. The more an individual knows about health-care insurance plans government and private, the better prepared the person is to help keep the elder as physically, mentally, and financially...
- White papers
- 10 Ways to Cut Your Health Care Costs
- The cost of health care continues to rise for most Americans. Therefore, it is to a person's benefit to do as much as possible to keep his or her health care costs down. This paper offers ten suggestions. The first is to maintain a healthy diet. For so many people,...
- White papers
- Ten Rules for Great Customer Service
- Negative buying experiences are almost always linked to shoddy customer service. These days it's rare to find good customer support, even though most businesses claim that they put people first. But customer service hasn't gone the way of the dodo. In fact, after consumer groups and the media took potshots...
- White papers
- Top 10 Customer Service Mistakes
- Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business world. Therefore, if one is aware of common customer service mistakes and goes out of his or her way to avoid them, the person may strengthen his or her position in a competitive market. Not training...
- White papers
- Performance Reviews: Following Your Company's Policy
- Most companies have performance management policies and processes that require, among other things, an annual formal written evaluation for each employee. Some companies go further and also require quarterly reviews. The policies usually explain the review process and tell employees the time frame in which reviews are done. Unfortunately, many...
- White papers
- The Importance of Human Resources Audits
- Most employers have gone to tremendous expense and effort to create scores of human resources policies, practices, and procedures that comply with the law and are consistent with their organization's corporate culture. This can include, for example, employee handbooks, administrative guides for managers, performance management systems and guidebooks, succession planning...
- White papers
- Managing Sales Leads With a CRM System
- In the sales industry, work flow-automation technologies are some of the most important timesaving strategies for salespeople and managers. Customer Relationship Management CRM applications, for example, have changed the way sales leads are managed. With a CRM system, sales leads generated through telemarketing, response cards, trade shows, Web forms and...
- White papers
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