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	<title><![CDATA[american airlines and customer service Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/american+airlines+and+customer+service.html?i=14]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to american airlines and customer service]]></description>
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		<title><![CDATA[New Technology from Sabre Airline Solutions Makes Interline Electronic Ticketing Easy for American Airlines; Carrier Will Leverage SabreSonic eticketing Hub to Improve Customer Service and Reduce Costs]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Feb_2/ai_n9489515]]></link>
		<description><![CDATA[SOUTHLAKE, Texas -- Sabre Airline Solutions today announced it has signed an agreement with American Airlines to implement new, open systems technology to provide an easy and efficient way to enable interline electronic ticketing.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 02 Feb 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/sabre+holdings.html"><![CDATA[Sabre Holdings]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[American Airlines gets low marks in customer service areas.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200410/ai_n22248232]]></link>
		<description><![CDATA[By Eric Torbenson, The Dallas Morning News Knight Ridder/Tribune  Business News    By Eric Torbenson, The Dallas Morning News Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 06 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[American Airlines unveils initiatives to improve low-ranked customer service.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200407/ai_n22198761]]></link>
		<description><![CDATA[By Trebor Banstetter, Fort Worth Star-Telegram, Texas Knight  Ridder/Tribune Business News    By Trebor Banstetter, Fort Worth Star-Telegram, Texas Knight  Ridder/Tribune Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Pilots' Union Applauds American Airlines Talks on Customer Service.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200402/ai_n22108998]]></link>
		<description><![CDATA[By Eric Torbenson, The Dallas Morning News Knight Ridder/Tribune  Business News    By Eric Torbenson, The Dallas Morning News Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 03 Feb 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Customer service? Give three cheers for Southwest. (Opinion).(Southwest Airlines)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5253/is_200302/ai_n20192104]]></link>
		<description><![CDATA[Byline: Norb Tatro    Treat the customer right and he or she will respond with loyalty  and repeat business. It's an old concept and the idea behind  frequent-flier programs. But it has fallen off the radar of some  airlines.    Except one. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 03 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/southwest+airlines+co..html"><![CDATA[Southwest Airlines Co.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LUV</category>
		<category domain="tickers">LUV</category>
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	<item>
		<title><![CDATA[American Airlines Lays Off 31 Customer-Service Workers.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200108/ai_n21537191]]></link>
		<description><![CDATA[By Dan Reed, Fort Worth Star-Telegram, Texas Knight Ridder/Tribune  Business News    By Dan Reed, Fort Worth Star-Telegram, Texas Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 28 Aug 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[American Airlines Chief Says Downturn Threatens Customer Service Improvements.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200106/ai_n21516319]]></link>
		<description><![CDATA[By Robert Dodge, The Dallas Morning News Knight Ridder/Tribune  Business News    By Robert Dodge, The Dallas Morning News Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 21 Jun 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[American Airlines Shows Improved Customer Service.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_199912/ai_n22445187]]></link>
		<description><![CDATA[Knight Ridder/Tribune Business News    Knight Ridder/Tribune Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 16 Dec 1999 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[American Airlines Delivers Powerful On-Line Customer Service With IONA Technologies' Orbix]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1998_August_5/ai_20988970]]></link>
		<description><![CDATA[CAMBRIDGE, Mass.--BUSINESS WIRE--Aug. 5, 1998--Sight & Sound Software, Inc., a leading software and multimedia development company, has designed and deployed a powerful web-based reservation engine for American Airlines which takes advantage of IONA Technologies' (NASDAQ:IONAY) OrbixR as the infrastructure for making the different web components work together. The American Airlines...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 05 Aug 1998 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[American Airlines Delivers Powerful On-Line Customer Service With IONA Technologies' Orbix]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1998_August_5/ai_50223543]]></link>
		<description><![CDATA[CAMBRIDGE, Mass.--BUSINESS WIRE--Aug. 5, 1998--Sight & Sound Software, Inc., a leading software and multimedia development company, has designed and deployed a powerful web-based reservation engine for American Airlines which takes advantage of IONA Technologies' (NASDAQ:IONAY) OrbixR as the infrastructure for making the different web components work together. The American Airlines...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 05 Aug 1998 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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