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- The American Customer Satisfaction Index: GEICO Ranks Tops in Property Casualty Insurance Industry
- WASHINGTON -- GEICO took the top spot among property and casualty insurers for customer satisfaction in the 2006 American Customer Satisfaction Index survey conducted by the University of Michigan.
- Research articles 2007-03-29
- Consumers Still Ga-Ga for Google, Not True for Yahoo, Finds American Customer Satisfaction Index; Analysis by ACSI E-Business Sponsor ForeSee Results Says Google Still Tops, with Yahoo, MSN, AOL Vying for Second Place
- ANN ARBOR, Mich. -- Google leads all e-businesses in customer satisfaction for the fifth year in a row, according to the annual e-business report from the American Customer Satisfaction Index ACSI. The search engine standard-setter widened its lead after Yahoo! dropped 4 points into a battle for second with MSN...
- Research articles 2006-08-15
- Heinz Ranks Number One In Annual American Customer Satisfaction Index
- PITTSBURGH -- H. J. Heinz Company (NYSE:HNZ) scored the highest of any company, in any industry, in the American Customer Satisfaction Index ACSI by the University of Michigan. Heinz has been the index's top-rated food company for eight consecutive years. In this latest survey, Heinz scored the index's highest rating...
- Research articles 2007-11-13
- Heinz Has Highest ACSI Score Among Nondurables.(American Customer Satisfaction Index)(Brief Article)
- Over the past 12 months, the University of Michigan's American Customer Satisfaction Index ACSI dropped 1.2% to 72.0. The non-durables sector scored 80.3, down less than one percent from the previous year, but still almost 12% higher than the overa Over the past 12 months, the...
- Research articles 2001-11-26
- Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index
- Business Editors/Travel Writers
- Research articles 2004-06-14
- BellSouth Ranks No. 1 in American Customer Satisfaction Index Survey
- Business Editors
- Research articles 2001-05-23
- BellSouth Once Again Receives Top Honors in the American Customer Satisfaction Index Survey
- Business Editors & High Tech Writers
- Research articles 2002-05-20
- Dish Network tops UM consumer ratings.(MARKETING BRIEFS)(University of Michigan's American Customer Satisfaction Index)(Brief Article)
- ANN ARBOR, MICH. --- EchoStar Communications Corp. led the University of Michigan's American Customer Satisfaction Index ranking of cable and satellite companies for a second consecutive year, but rankings for both EchoStar and rival DirecTV Inc. f ANN ARBOR, MICH. --- EchoStar Communications Corp....
- Research articles 2005-05-23
- Yahoo! Overtakes Google in Latest American Customer Satisfaction Index
- Analysis by ACSI E-Business Sponsor ForeSee Results Says Google and Yahoo! Engaged in Dogfight at the Top, But Don't Dismiss Ask.com
- Research articles 2007-08-14
- Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index
- Business Editors
- Research articles 2002-05-28
- Starbucks Scores Top Customer Satisfaction Rating in American Customer Satisfaction Index
- SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.
- Research articles 2008-05-20
- Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey
- Qwest Ties for Industry's Top Spot in Customer Satisfaction
- Research articles 2007-05-15
- Americans increasingly dissatisfied with customer service. (Customer Contact).(Brief Article)(Statistical Data Included)
- Overall, Americans continue to show decreasing satisfaction with customer service, according to the University of Michigan's quarterly American Customer Satisfaction Index ACSI. However, while consumer confidence has fallen in light of the terror Overall, Americans continue to show decreasing satisfaction with customer service,...
- Research articles 2002-01-01
- Government delivers report card on American satisfaction. (Customer Satisfaction).(Brief Article)
- Customer satisfaction with the Internal Revenue Service IRS and other government agencies is increasing, according to the latest annual report from the American Customer Satisfaction Index ACSI. The IRS has seen the biggest jump in custome Customer satisfaction with...
- Research articles 2002-02-01
- Satellite satisfies subscribers, but it's all relative.(satellite television industry tops customer satisfaction index)
- By Linda Haugsted First Quarter American Customer Satisfaction Index May 15, 2007 National Quality Research Center Stephen M. Ross Business School, University of Michigan ...
- Research articles 2007-05-21
- Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation. (leading edge).(Brief Article)
- * Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation, by a margin of 60 million units to roughly 37.5 million units, according to the company.--The New York Times, Sept 9, 2003 * According to a report from the Pew...
- Research articles 2003-10-02
Additional Resources
- Customer satisfaction dips. (1998 American Customer Satisfaction Index)(Executive Briefing)(Brief Article)
- 00-00-0000 New data from the annual American Customer Satisfaction Index show a three-year decline in how satisfied people are with the goods and services they buy. The Index, cosponsored by the American Society for Quality and the University of Michigan Business School, now stands ...
- Research articles 1998-04-20
- Papa John's Wins Major National Customer Satisfaction Survey; Pizza Chain Recognized as Leader of All National Fast Food Chains in American Customer Satisfaction Index
- Business Editors LOUISVILLE, Ky.--BUSINESS WIRE--Feb. 26, 2001 Consumers have rewarded Papa John's (Nasdaq:PZZA) commitment to quality and customer satisfaction by rating the pizza chain number one in customer satisfaction among all national fast food restaurants. The American Customer Satisfaction Index ACSI, released last week by The National Quality...
- Research articles 2001-02-26
- American Customer Satisfaction Index: Satisfaction with online
- User satisfaction with online commerce is at an all-time high, according to the latest American Customer Satisfaction Index. On a 100-point scale, e-commerce achieved a ranking of 81.6, a 2- percent jump from 2006. This sector outperformed all other service industries measured by the index, whose...
- Research articles 2008-02-20
- Barnes & Noble Leads the Specialty Retail Category In Customer Satisfaction, According to the 2007 American Customer Satisfaction Index
- NEW YORK -- Barnes & Noble, Inc. (NYSE: BKS), the world's largest bookseller, led the specialty retail category for customer satisfaction, according to the American Customer Satisfaction Index ACSI, released this week by the University of Michigan. With a score of 83, Barnes & Noble is ranked significantly above the...
- Research articles 2008-02-21
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