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18 Resources for

american customer satisfaction index

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The American Customer Satisfaction Index: GEICO Ranks Tops in Property Casualty Insurance Industry
WASHINGTON -- GEICO took the top spot among property and casualty insurers for customer satisfaction in the 2006 American Customer Satisfaction Index survey conducted by the University of Michigan.
Tags: American Customer Satisfaction Index, GEICO
Research articles 2007-03-29
Commercial banks top record high in customer satisfaction.(Briefing Book)
Commercial banks helped lead the way to an all-time high level of customer satisfaction during the fourth quarter of 2006, according to a report by the University of Michigan, Ann Arbor, Michigan. The University of Michigan's American Customer Sati Commercial banks helped lead the...
Tags: American Customer Satisfaction Index, commercial bank, customer satisfaction, University of Michigan, Wells Fargo & Co.
Research articles 2007-04-01
Heinz Ranks Number One In Annual American Customer Satisfaction Index
PITTSBURGH -- H. J. Heinz Company (NYSE:HNZ) scored the highest of any company, in any industry, in the American Customer Satisfaction Index ACSI by the University of Michigan. Heinz has been the index's top-rated food company for eight consecutive years. In this latest survey, Heinz scored the index's highest rating...
Tags: American Customer Satisfaction Index, H.J. Heinz Co.
Research articles 2007-11-13
Consumers Still Ga-Ga for Google, Not True for Yahoo, Finds American Customer Satisfaction Index; Analysis by ACSI E-Business Sponsor ForeSee Results Says Google Still Tops, with Yahoo, MSN, AOL Vying for Second Place
ANN ARBOR, Mich. -- Google leads all e-businesses in customer satisfaction for the fifth year in a row, according to the annual e-business report from the American Customer Satisfaction Index ACSI. The search engine standard-setter widened its lead after Yahoo! dropped 4 points into a battle for second with MSN...
Tags: America Online Inc., American Customer Satisfaction Index, analysis, e-business, Google Inc., MSN, Yahoo! Inc.
Research articles 2006-08-15
Starbucks Scores Top Customer Satisfaction Rating in American Customer Satisfaction Index
SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.
Tags: American Customer Satisfaction Index, customer satisfaction, Starbucks Corp.
Research articles 2008-05-20
Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index
Business Editors/Travel Writers
Tags: American Customer Satisfaction Index, Hilton Hotels Corp., industry
Research articles 2004-06-14
Yahoo! Overtakes Google in Latest American Customer Satisfaction Index
Analysis by ACSI E-Business Sponsor ForeSee Results Says Google and Yahoo! Engaged in Dogfight at the Top, But Don't Dismiss Ask.com
Tags: American Customer Satisfaction Index, Google Inc., Yahoo! Inc.
Research articles 2007-08-14
Heinz Has Highest ACSI Score Among Nondurables.(American Customer Satisfaction Index)(Brief Article)
Over the past 12 months, the University of Michigan's American Customer Satisfaction Index ACSI dropped 1.2% to 72.0. The non-durables sector scored 80.3, down less than one percent from the previous year, but still almost 12% higher than the overa Over the past 12 months, the...
Tags: American Customer Satisfaction Index, H.J. Heinz Co.
Research articles 2001-11-26
BellSouth Ranks No. 1 in American Customer Satisfaction Index Survey
Business Editors
Tags: American Customer Satisfaction Index, BellSouth Corp.
Research articles 2001-05-23
Dish Network tops UM consumer ratings.(MARKETING BRIEFS)(University of Michigan's American Customer Satisfaction Index)(Brief Article)
ANN ARBOR, MICH. --- EchoStar Communications Corp. led the University of Michigan's American Customer Satisfaction Index ranking of cable and satellite companies for a second consecutive year, but rankings for both EchoStar and rival DirecTV Inc. f ANN ARBOR, MICH. --- EchoStar Communications Corp....
Tags: American Customer Satisfaction Index, Dish Network, EchoStar Communications Corp., marketing, network, ranking, University of Michigan
Research articles 2005-05-23
BellSouth Once Again Receives Top Honors in the American Customer Satisfaction Index Survey
Business Editors & High Tech Writers
Tags: American Customer Satisfaction Index, BellSouth Corp.
Research articles 2002-05-20
Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey
Qwest Ties for Industry's Top Spot in Customer Satisfaction
Tags: American Customer Satisfaction Index, Qwest Communications Inc.
Research articles 2007-05-15
Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index
Business Editors
Tags: American Customer Satisfaction Index, Hilton Hotels Corp., industry
Research articles 2002-05-28
Americans increasingly dissatisfied with customer service. (Customer Contact).(Brief Article)(Statistical Data Included)
Overall, Americans continue to show decreasing satisfaction with customer service, according to the University of Michigan's quarterly American Customer Satisfaction Index ACSI. However, while consumer confidence has fallen in light of the terror Overall, Americans continue to show decreasing satisfaction with customer service,...
Tags: American Customer Satisfaction Index, consumer confidence, customer satisfaction, customer service, University of Michigan
Research articles 2002-01-01
Government delivers report card on American satisfaction. (Customer Satisfaction).(Brief Article)
Customer satisfaction with the Internal Revenue Service IRS and other government agencies is increasing, according to the latest annual report from the American Customer Satisfaction Index ACSI. The IRS has seen the biggest jump in custome Customer satisfaction with...
Tags: American Customer Satisfaction Index, customer satisfaction, Government, Internal Revenue Service
Research articles 2002-02-01
Satellite satisfies subscribers, but it's all relative.(satellite television industry tops customer satisfaction index)
By Linda Haugsted First Quarter American Customer Satisfaction Index May 15, 2007 National Quality Research Center Stephen M. Ross Business School, University of Michigan ...
Tags: American Customer Satisfaction Index, Comcast Corp., Cox Communications Inc., customer satisfaction, industry, satellite, satellite television, University of Michigan
Research articles 2007-05-21
Surveys, Good and Bad.(University of Michigan's American Customer Satisfaction Index survey for businesses in Arkansas)(Brief Article)
ARKANSAS BUSINESS REcently reported some interesting results from the University of Michigan's American Customer Satisfaction Index ACSI. Those results were good news for Dillard's Inc. After two years of low satisfaction ratings relative to its co ARKANSAS BUSINESS REcently reported some interesting results from the...
Tags: American Customer Satisfaction Index, survey, University of Michigan
Research articles 2001-03-05
Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation. (leading edge).(Brief Article)
* Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation, by a margin of 60 million units to roughly 37.5 million units, according to the company.--The New York Times, Sept 9, 2003 * According to a report from the Pew...
Tags: American Customer Satisfaction Index, Sony Corp., Sony Playstation, Sony PlayStation 2
Research articles 2003-10-02

Additional Resources

Eastern Mountain Sports Climbs to Website Excellence with ForeSee Results
ANN ARBOR, Mich. -- ForeSee Results today announced they will continue to measure online customer satisfaction for Eastern Mountain Sports (www.ems.com), one of the nation's leading specialty outdoor retailers. ForeSee Results has been working with ems.com since 2006 to apply the methodology of the University of Michigan's American...
Articles 2008-09-02
Papa John's Honored with Another Consumer Choice Award
Pizza company named pizza segment Silver winner in 2008 Restaurants & Institutions Consumer Choice in Chains Awards LOUISVILLE, Ky. -- Papa John's, which for nine straight years has received the highest rating among pizza companies in the American Customer Satisfaction Index ASCI, has earned another consumer award --...
Articles 2008-08-26
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