WASHINGTON -- GEICO took the top spot among property and casualty insurers for customer satisfaction in the 2006 American Customer Satisfaction Index survey conducted by the University of Michigan.
Commercial banks helped lead the way to an all-time high level of customer satisfaction during the fourth quarter of 2006, according to a report by the University of Michigan, Ann Arbor, Michigan. The University of Michigan's American Customer Sati Commercial banks helped lead the...
PITTSBURGH -- H. J. Heinz Company (NYSE:HNZ) scored the highest of any company, in any industry, in the American Customer Satisfaction Index ACSI by the University of Michigan. Heinz has been the index's top-rated food company for eight consecutive years. In this latest survey, Heinz scored the index's highest rating...
ANN ARBOR, Mich. -- Google leads all e-businesses in customer satisfaction for the fifth year in a row, according to the annual e-business report from the American Customer Satisfaction Index ACSI. The search engine standard-setter widened its lead after Yahoo! dropped 4 points into a battle for second with MSN...
SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.
Over the past 12 months, the University of Michigan's American Customer Satisfaction Index ACSI dropped 1.2% to 72.0. The non-durables sector scored 80.3, down less than one percent from the previous year, but still almost 12% higher than the overa Over the past 12 months, the...
ANN ARBOR, MICH. --- EchoStar Communications Corp. led the University of Michigan's American Customer Satisfaction Index ranking of cable and satellite companies for a second consecutive year, but rankings for both EchoStar and rival DirecTV Inc. f ANN ARBOR, MICH. --- EchoStar Communications Corp....
Overall, Americans continue to show decreasing satisfaction with customer service, according to the University of Michigan's quarterly American Customer Satisfaction Index ACSI. However, while consumer confidence has fallen in light of the terror Overall, Americans continue to show decreasing satisfaction with customer service,...
Customer satisfaction with the Internal Revenue Service IRS and other government agencies is increasing, according to the latest annual report from the American Customer Satisfaction Index ACSI. The IRS has seen the biggest jump in custome Customer satisfaction with...
By Linda Haugsted First Quarter American Customer Satisfaction Index May 15, 2007 National Quality Research Center Stephen M. Ross Business School, University of Michigan ...
ARKANSAS BUSINESS REcently reported some interesting results from the University of Michigan's American Customer Satisfaction Index ACSI. Those results were good news for Dillard's Inc. After two years of low satisfaction ratings relative to its co ARKANSAS BUSINESS REcently reported some interesting results from the...
* Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation, by a margin of 60 million units to roughly 37.5 million units, according to the company.--The New York Times, Sept 9, 2003 * According to a report from the Pew...
ANN ARBOR, Mich. -- ForeSee Results today announced they will continue to measure online customer satisfaction for Eastern Mountain Sports (www.ems.com), one of the nation's leading specialty outdoor retailers. ForeSee Results has been working with ems.com since 2006 to apply the methodology of the University of Michigan's American...
Pizza company named pizza segment Silver winner in 2008 Restaurants & Institutions Consumer Choice in Chains Awards LOUISVILLE, Ky. -- Papa John's, which for nine straight years has received the highest rating among pizza companies in the American Customer Satisfaction Index ASCI, has earned another consumer award --...
Articles 2008-08-26
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