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	<title><![CDATA[american customer satisfaction index Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/american+customer+satisfaction+index.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to american customer satisfaction index]]></description>
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		<title><![CDATA[Starbucks Scores Top Customer Satisfaction Rating in American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_20/ai_n25438073]]></link>
		<description><![CDATA[SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 20 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/starbucks+corp..html"><![CDATA[Starbucks Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SBUX</category>
		<category domain="tickers">SBUX</category>
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		<title><![CDATA[Heinz Ranks Number One In Annual American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Nov_13/ai_n27443717]]></link>
		<description><![CDATA[PITTSBURGH -- H. J. Heinz Company (NYSE:HNZ) scored the highest of any company, in any industry, in the American Customer Satisfaction Index ACSI by the University of Michigan. Heinz has been the index's top-rated food company for eight consecutive years. In this latest survey, Heinz scored the index's highest rating...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/h.j.+heinz+co..html"><![CDATA[H.J. Heinz Co.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">HNZ</category>
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		<title><![CDATA[Yahoo! Overtakes Google in Latest American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_August_14/ai_n27342101]]></link>
		<description><![CDATA[Analysis by ACSI E-Business Sponsor ForeSee Results Says Google and Yahoo! Engaged in Dogfight at the Top, But Don't Dismiss Ask.com]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 14 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/google+inc..html"><![CDATA[Google Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">YHOO</category>
		<category domain="tickers">GOOG,YHOO</category>
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		<title><![CDATA[Satellite satisfies subscribers, but it's all relative.(satellite television industry tops customer satisfaction index)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4895/is_200705/ai_n19240726]]></link>
		<description><![CDATA[By Linda Haugsted       First Quarter American Customer Satisfaction Index       May 15, 2007       National Quality Research Center       Stephen M. Ross Business School, University of Michigan  ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 21 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/comcast+corp..html"><![CDATA[Comcast Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/university+of+michigan.html"><![CDATA[University of Michigan]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CMCSA</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COX</category>
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		<title><![CDATA[Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_May_15/ai_n27238761]]></link>
		<description><![CDATA[Qwest Ties for Industry's Top Spot in Customer Satisfaction]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
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		<title><![CDATA[The American Customer Satisfaction Index: GEICO Ranks Tops in Property Casualty Insurance Industry]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_March_29/ai_n18766889]]></link>
		<description><![CDATA[WASHINGTON -- GEICO took the top spot among property and casualty insurers for customer satisfaction in the 2006 American Customer Satisfaction Index survey conducted by the University of Michigan.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 29 Mar 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
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		<title><![CDATA[Consumers Still Ga-Ga for Google, Not True for Yahoo, Finds American Customer Satisfaction Index; Analysis by ACSI E-Business Sponsor ForeSee Results Says Google Still Tops, with Yahoo, MSN, AOL Vying for Second Place]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_15/ai_n26958094]]></link>
		<description><![CDATA[ANN ARBOR, Mich. -- Google leads all e-businesses in customer satisfaction for the fifth year in a row, according to the annual e-business report from the American Customer Satisfaction Index ACSI. The search engine standard-setter widened its lead after Yahoo! dropped 4 points into a battle for second with MSN...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/america+online+inc..html"><![CDATA[America Online Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">YHOO</category>
		<category domain="tickers">GOOG,YHOO</category>
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		<title><![CDATA[Dish Network tops UM consumer ratings.(MARKETING BRIEFS)(University of Michigan's American Customer Satisfaction Index)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4895/is_200505/ai_n17968867]]></link>
		<description><![CDATA[ANN ARBOR, MICH. --- EchoStar Communications Corp. led the  University of Michigan's American Customer Satisfaction Index  ranking of cable and satellite companies for a second consecutive year,  but rankings for both EchoStar and rival DirecTV Inc. f    ANN ARBOR, MICH. --- EchoStar Communications Corp....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 May 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/dish+network.html"><![CDATA[Dish Network]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">DISH</category>
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		<title><![CDATA[Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_June_14/ai_n6065704]]></link>
		<description><![CDATA[Business Editors/Travel Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 14 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
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		<title><![CDATA[Sony's PlayStation 2 has outshipped its best-selling older sibling, PlayStation. (leading edge).(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4804/is_200310/ai_n17489122]]></link>
		<description><![CDATA[* Sony's PlayStation 2 has outshipped its best-selling older  sibling, PlayStation, by a margin of 60 million units to roughly 37.5  million units, according to the company.--The New York Times, Sept 9,  2003       * According to a report from the Pew...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 02 Oct 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SNE</category>
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		<title><![CDATA[Hilton Hotels Corporation Tops Industry in American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_May_28/ai_86404874]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 28 May 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
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		<title><![CDATA[BellSouth Once Again Receives Top Honors in the American Customer Satisfaction Index Survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_May_20/ai_94390029]]></link>
		<description><![CDATA[Business Editors & High Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 20 May 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/bellsouth+corp..html"><![CDATA[BellSouth Corp.]]></category>
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		<title><![CDATA[Government delivers report card on American satisfaction. (Customer Satisfaction).(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4297/is_200202/ai_n14943360]]></link>
		<description><![CDATA[Customer satisfaction with the Internal Revenue Service IRS and  other government agencies is increasing, according to the latest annual  report from the American Customer Satisfaction Index ACSI.       The IRS has seen the biggest jump in custome    Customer satisfaction with...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Feb 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
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		<title><![CDATA[Americans increasingly dissatisfied with customer service. (Customer Contact).(Brief Article)(Statistical Data Included)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4297/is_200201/ai_n14943432]]></link>
		<description><![CDATA[Overall, Americans continue to show decreasing satisfaction with  customer service, according to the University of Michigan's  quarterly American Customer Satisfaction Index ACSI. However, while  consumer confidence has fallen in light of the terror    Overall, Americans continue to show decreasing satisfaction with  customer service,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Jan 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+confidence.html"><![CDATA[consumer confidence]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/university+of+michigan.html"><![CDATA[University of Michigan]]></category>
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		<title><![CDATA[Heinz Has Highest ACSI Score Among Nondurables.(American Customer Satisfaction Index)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5930/is_200111/ai_n23851688]]></link>
		<description><![CDATA[Over the past 12 months, the University of Michigan's American  Customer Satisfaction Index ACSI dropped 1.2% to 72.0. The  non-durables sector scored 80.3, down less than one percent from the  previous year, but still almost 12% higher than the overa  Over the past 12 months, the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 26 Nov 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/h.j.+heinz+co..html"><![CDATA[H.J. Heinz Co.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">HNZ</category>
		<category domain="tickers">HNZ</category>
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		<title><![CDATA[BellSouth Ranks No. 1 in American Customer Satisfaction Index Survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_May_23/ai_74933558]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 23 May 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/bellsouth+corp..html"><![CDATA[BellSouth Corp.]]></category>
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