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- Easier access to benchmarking Web site: APQC Web site: www.apqc.org.(PUBLICATIONS, WEB SITES, & MORE)(American Productivity & Quality Center)(Website overview)(Brief article)
- APQC Web site: www.apqc.org With the redesign of its Web site, APQC has made it easier for companies to locate the organization's wealth of benchmarking data and knowledge. APQC, an industry association focused on process and performance ...
- Research articles 2006-10-01
- Shorter vacations in vogue. (Portfolio: The Business Management Files).(Brief Article)
- There was a time when management annoyed the workers by not letting them take two-week vacations. These days, however, employees wouldn't want to take the full two weeks at once anyway. Nearly 80 percent of the people responding to a survey conducted by the...
- Research articles 2003-07-01
- Just hang on to what you've got.
- Oct 20, 2002 (The Australian Financial Review - ABIX via COMTEX) Companies failing to put their customers first will do so at their peril. This is the blunt warning from Carlson Marketing Group's Asia-Pacific strategy and planning director, Richard Batterley. He was commenting on...
- Research articles 2002-10-21
- Shorter vacations are in vogue. (Portfolio).(survey by the American Productivity and Quality Center)(Brief Article)
- There was a time when management annoyed the workers by not letting them take two-week vacations. These days, however, employees wouldn't want to take two weeks off anyway. Nearly 80 percent of the people responding to a survey conducted by the American Productivity &...
- Research articles 2002-09-01
- The American Productivity & Quality Center Launches Portal With ATG Enterprise Portal Suite
- Business/Technology Editors CAMBRIDGE, Mass.--BUSINESS WIRE--May 13, 2002 Personalized Portal Solution Developed By Context Integration to Help APQC Cost-Effectively Attract, Support, and Retain Members ATGR (Art Technology Group, Inc., Nasdaq: ARTG), a leading developer of online CRM applications for commerce, portals, and relationship management, today announced that...
- Research articles 2002-05-13
- Using Succession Management wisely
- The American Productivity & Quality Center APQC has just released a new best practices report on "Succession Management: Identifying and Cultivating Tomorrow's Leaders" that reveals how world-class companies find the most talented individuals, prepare them for leadership positions, and monitor their professional growth. "Consistency and continuity often define successful...
- Research articles 2002-03-01
- American Productivity & Quality Center recognizes Xerox as a benchmark in knowledge management.
- M2 PRESSWIRE-8 February 2000-XEROX: American Productivity & Quality Center recognizes Xerox as a benchmark in knowledge management C1994-2000 M2 COMMUNICATIONS LTD RDATE:07022000 ROCHESTER, N.Y -- Xerox Corporation (NYSE:XRX) today announced that the American Productivity & Quality Center APQC has named...
- Research articles 2000-02-08
- 3Com Honored by the American Productivity & Quality Center for Innovative Call Center Practices
- SANTA CLARA, Calif.--BUSINESS WIRE--July 14, 1999-- Company Recognized as a Best Practice Organization in Internet-Based Call Centers 3Com Corp. (Nasdaq:COMS) today announced that it has been recognized as a best practices organization by the American Productivity & Quality Center APQC for its innovation in call center practices...
- Research articles 1999-07-14
Additional Resources
- The Continuing Value of Benchmarking
- The frequent use of terms such as benchmarking in business circles have led to the development of ineffectual buzzwords. Like total quality management TQM and reengineering, benchmarking has become a too-familiar term. Yet, for any organization concerned with cutting costs, increasing productivity, inspiring innovation, or generally achieving new heights of...
- White papers 2003-01-01
- Measuring Knowledge Management
- The American Productivity & Quality Center APQC conducted its first examination of knowledge management KM at a Knowledge Imperative Symposium in 1995, at which time organizations were simply trying to come to grips with the power of sharing and reusing knowledge for business purposes. While KM has become a widely...
- White papers 2002-08-01
- Upfront: Collaborative Benchmarking
- CFOs wanting to know how their organization's performance stacks up in comparison with that of their industry peers and leading-edge organizations worldwide can access a valuable new resource. A group of large corporations, government organizations and consulting firms has joined forces with the American Productivity & Quality Center APQC, a...
- White papers 2004-07-01
- American Productivity &Quality Center Recognizes Xerox as a Benchmark in Knowledge Management
- Business Editors
- Research articles 2000-02-07
- Prudential Claims Call Center Designated A Best-Practice Organization By AP&QC
- HORSHAM, Pa.--BUSINESS WIRE--Oct. 2, 1998--Prudential Property and Casualty Insurance Company's PRUPAC Claim Department Call Center has been chosen as a best-practice organization by the American Productivity and Quality Center (AP&QC), Houston. As a best-practice organization, PRUPAC is hosting 10 companies for an on-site visit of its Horsham, Pennsylvania facility...
- Research articles 1998-10-05
- Berwick: Hospitals Are Still Aboard The Quality Train
- At a time when survival is on the mind of every hospital executive, are healthcare leaders letting up on quality improvement? Not according to Donald Berwick, president of the Boston-based Institute for Healthcare Improvement, which has long led the charge for hospital quality and safety. He said that there’s a...
- Blog posts 2008-12-10
- Quality Symposium to be held at WSU
- The Golden Spike Section of the American Society for Quality and Weber State University Continuing Education will present the fifth annual Quality Symposium on Saturday at the Ogden Eccles Conference Center, 2415 Washington Blvd., Ogden. The event will feature lectures, workshops and discussions aimed at helping businesses improve...
- Research articles 2003-10-08
- BALDRIGE BUSINESS PRINCIPLES MAKE WAY TO SCHOOLS.
- The Ohio Department of Education is poised to begin a two-year quest to improve the performance of schools and students by adopting well-respected business management principles. Ohio is one of six states selected to participate in the Baldrige in Education Initiative, a joint...
- Research articles 1999-11-08
- Can the Budgeting Competency Gap Be Narrowed?
- An unmistakable gap in Budgeting, Planning and Forecasting BPF competency continues between world-class companies and less stellar organizations. According to research conducted by Houston-based American Productivity and Quality Center APQC, a nonprofit process-improvement and benchmarking organization, top-flight businesses use leading practices such as the rolling forecast, a single instance of...
- White papers 2006-02-01
- The State of the Art in Finance
- Benchmarking is an important tool that finance organizations use to stay competitive. It allows them to determine the value of adopting best practices and changing business processes. To assess the trends in the finance function and identify best practices, APQC formerly known as The American Productivity and Quality Center has...
- White papers 2006-01-01
- Textron Recognized by APQC for Innovative Practices in Effectively Recruiting, Selecting and Retaining Talent
- PROVIDENCE, R.I. -- Textron Inc. (NYSE: TXT) today announced that it has been recognized by APQC (American Productivity & Quality Center), an internationally renowned resource for process and performance improvement, as one of six best-practice partner organizations studied for excellence in recruiting, selecting and retaining talent. This recognition closely aligns...
- Research articles 2007-09-07
- ATP to Present at the International Quality & Productivity Center Conference in the UK
- HOUSTON -- ATP Oil & Gas Corporation (NASDAQ:ATPG) will be a first-time presenter tomorrow at an IQPC conference. IQPC brings together top-level executives throughout the globe to share insights, expertise and solutions to business challenges relating to their respective industry. Gerald W. Schlief, Senior Vice President of ATP, will make...
- Research articles 2006-04-26
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