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- Do Business Like a Mafioso
- Headman Bernardo Provenzano may be in jail, but he reversed the Mafia's failing fortunes and revitalized their image during the decade he was in power using a system that's detailed in a new book by John Murray. An article in The Guardian details his seven-point plan towards doing business, mafia...
- Blog posts 2008-04-10
- How to Handle Screw-Ups
- Today the House Energy and Commerce Subcommittee held a hearing on toy safety. (A minute by minute blog of the event, for anyone interested, is available here.) The Senate held a similar hearing one week ago. Both events serve as a reminder, in case we needed one, of the recent...
- Blog posts 2007-09-19
- Interesting Analysis on the Sincerity of the Michael Vick Public Apology
- I just stumbled across an opinion piece on Telegram.com ("Vick apology refreshingly short on spin") that commends the sincerity of Vick's recent public comments (click 'play' above for link to audio of Vick's apology). According to the author Dianne Williamson:"Michael Vick’s involvement in a dogfighting ring was reprehensible. ...
- Blog posts 2007-08-28
- Apology For Late Payment
- Use this template to express apology for late payment.
- Tools & templates 2008-01-01
- Apology For Incorrect Payment: Overpayment
- Use this template to inform the firm that you have made an incorrect payment i.e. overpayment and to express apology for that.
- Tools & templates 2008-01-01
- Apology For Incorrect Payment: Underpayment
- Use this template to inform the firm that you have made an incorrect payment i.e. you have made underpayment and to express apology for that.
- Tools & templates 2008-01-01
- 2002: The Year of the Apology
- The article explains about the apology strategy and discusses different examples of the companies using different policies of apologies and how effective are apologies like the ones offered by Safeway and McDonald's. Apologies can frequently be part of a larger crisis management issue in cases where incidents occur that may...
- White papers 2002-12-04
- Apology For Returned Check: Bank Error, Replacement Enclosed
- Use this template to express apology for issue of an earlier check which was returned due to some reasons and to inform that it is clarified that it was the bank error hence you are enclosing the replacement check.
- Tools & templates 2008-01-01
- Apology For Returned Check, Replacement Enclosed
- Use this template to express apology for issued earlier check which was returned due to some reasons and to inform that you are enclosing the replacement check.
- Tools & templates 2008-01-01
- Apology To Colleague For Missing Meeting: Request To Delineate Results
- Use this template to express apology to colleagues for you were not present for the meeting with customers because of few unavoidable reasons and to ask about how the meeting went or the key points of meeting.
- Tools & templates 2008-01-01
- Apology To Landlord For Late Rent Payment
- Use this template to express apology to the landlord for late rent payment and informing that you are enclosing the check for rent.
- Tools & templates 2008-01-01
- Apology To Landlord For Late Rent Payment: With Explanation
- Use this template to express apology to the landlord for late rent payment by explaining the reasons and informing that you are enclosing the check for rent.
- Tools & templates 2008-01-01
- Apology For Incorrect Or Late Payment
- Want to apologies for late payment? Use this template to express apology for incorrect or late payment.
- Tools & templates 2008-01-01
- Top 5 Strategies To Effective Public Speaking
- Never start a presentation with an apology. By starting a presentation with an apology for your nervousness or for having a cold, you are drawing attention to something the audience may not have noticed. You are also announcing to the audience, "The presentation you are about to receive is less...
- White papers 2007-01-31
- Apologizing After a Fight with your Manager |Dodging Landmines
- If you said things to your boss you regret, don't ignore it and let emotions fester. Ed Muzio, CEO of Group Harmonics, suggests you apologize immediately. Keep the apology separate from the issue you argued about, which may be something that still needs to be resolved. You can have that...
- Videos 2009-04-20
- Should Credit Crisis CEOs Say Sorry?
- The Find: Would it help the current financial crisis if all those who acted irresponsibly simply announced they were sorry, or would that just mean more lawsuits, ask Wharton School professors. The Source: An article in Knowledge@Wharton. The Takeaway: In a recent op-ed Stuart...
- Blog posts 2009-03-05
- Madoff Says Sorry -- So What?
- Bernard Madoff, who has pleaded guilty to 11 felony charges and could face up to 150 years in prison thanks to his $50bn Ponzi scheme, told the court he was "deeply sorry" for what he's done. But his sentence will be his reparation -- the apology itself was just a...
- Blog posts 2009-03-12
- Apologize To Customers When You Screw Up
- Do you apologize to customers when you or your staff does them wrong? Or do you default to the Legal Shuffle, mincing words and sidestepping responsibility to avoid the dreaded "liability" should a court case come to fruition. As Harvard Business Publishing blogger Peter Bregman points out,...
- Blog posts 2009-04-08
- Apology For Missing Appointment With Customer: Colleagues Not Able To Attend
- Use this template to express apology to customers for you were not present for the meeting because of few unavoidable reasons.
- Tools & templates 2008-01-01
- Apology For Missing Appointment With Customer: Colleagues Able To Attend
- Use this template to express apology to customers for you were not present for the meeting because of few unavoidable reasons, and to inform that your colleagues were able to present the proposal and you are fully up-to-date about the matters.
- Tools & templates 2008-01-01
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