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	<title><![CDATA[apology Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/apology.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to apology]]></description>
	<s:counts start="0" returned="20" found="39" />
	<language>en-us</language>
	<item>
		<title><![CDATA[How to Apologize Right]]></title>
		<link><![CDATA[http://blogs.bnet.com/bnet1/?p=2245]]></link>
		<description><![CDATA[  	The Find: In business, as in life, we all make mistakes, but you shouldn't mess up your apology as well.  	The Source: An interview with John Kador, communications expert and author ofÂ Effective Apology: Mending Fences, Building Bridges, and Restoring Trust on the website of Tom Peters. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 10 Jul 2009 09:00:16 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/r.html"><![CDATA[R]]></category>
		<category domain="http://resources.bnet.com/topic/web+site+development.html"><![CDATA[Web Site Development]]></category>
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		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
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	<item>
		<title><![CDATA[Apologizing After a Fight with your Manager |Dodging Landmines]]></title>
		<link><![CDATA[http://www.bnet.com/2422-13722_23-265273.html]]></link>
		<description><![CDATA[If you said things to your boss you regret, don't ignore it and let emotions fester. Ed Muzio, CEO of Group Harmonics, suggests you apologize immediately. Keep the apology separate from the issue you argued about, which may be something that still needs to be resolved. You can have that...]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Mon, 20 Apr 2009 10:48:07 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/landmine.html"><![CDATA[Landmine]]></category>
		<category domain="http://resources.bnet.com/topic/dodging+landmines.html"><![CDATA[Dodging Landmines]]></category>
		<category domain="http://resources.bnet.com/topic/fight.html"><![CDATA[fight]]></category>
		<category domain="http://resources.bnet.com/topic/boss.html"><![CDATA[boss]]></category>
		<category domain="http://resources.bnet.com/topic/manager.html"><![CDATA[manager]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[apology]]></category>
	</item>
	<item>
		<title><![CDATA[Apologize To Customers When You Screw Up]]></title>
		<link><![CDATA[http://blogs.bnet.com/harvard/?p=1504]]></link>
		<description><![CDATA[Do you apologize to customers when you or your staff does them wrong? Or do you default to the Legal Shuffle, mincing words and sidestepping responsibility to avoid the dreaded "liability" should a court case come to fruition.    As Harvard Business Publishing blogger Peter Bregman points out,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Apr 2009 05:50:08 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/sean+silverthorne.html"><![CDATA[Sean Silverthorne]]></category>
	</item>
	<item>
		<title><![CDATA[Madoff Says Sorry -- So What?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/03/12/madoff-says-sorry-so-what/]]></link>
		<description><![CDATA[Bernard Madoff, who has pleaded guilty to 11 felony charges and could face up to 150 years in prison thanks to his $50bn Ponzi scheme, told the court he was "deeply sorry" for what he's done. But his sentence will be his reparation -- the apology itself was just a...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 14:10:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/madoff.html"><![CDATA[Madoff]]></category>
		<category domain="http://resources.bnet.com/topic/roger+steare.html"><![CDATA[Roger Steare]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/joanna+higgins.html"><![CDATA[Joanna Higgins]]></category>
		<category domain="http://resources.bnet.com/topic/joanna+higgins.html"><![CDATA[Joanna Higgins]]></category>
	</item>
	<item>
		<title><![CDATA[Should Credit Crisis CEOs Say Sorry?]]></title>
		<link><![CDATA[http://blogs.bnet.com/bnet1/?p=1280]]></link>
		<description><![CDATA[  	The Find: Would it help the current financial crisis if all those who acted irresponsibly simply announced they were sorry, or would that just mean more lawsuits, ask Wharton School professors.  	The Source: An article in Knowledge@Wharton.    The Takeaway: In a recent op-ed Stuart...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 05 Mar 2009 04:28:55 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
	</item>
	<item>
		<title><![CDATA[Do Business Like a Mafioso]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=1404]]></link>
		<description><![CDATA[Headman Bernardo Provenzano may be in jail, but he reversed the Mafia's failing fortunes and revitalized their image during the decade he was in power using a system that's detailed in a new book by John Murray. An article in The Guardian details his seven-point plan towards doing business, mafia...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 10 Apr 2008 14:54:30 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/david+goldenberg.html"><![CDATA[David Goldenberg]]></category>
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		<category domain="http://resources.bnet.com/topic/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Error On Our Statement: Response To Letter From Customer]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357388]]></link>
		<description><![CDATA[Use this template to express apology after getting the complaint letter from customer against the error in the statement which has been done from your side. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Late Delivery]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357395]]></link>
		<description><![CDATA[Use this template to express apology for late delivery such as u could not sent the merchandise to customer in a given time or in case you have delivered beyond the deadline. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/delivery.html"><![CDATA[Delivery]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Incorrect Shipment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357409]]></link>
		<description><![CDATA[Use this template to express apology for incorrect shipment and to inform about the steps which will be take place from your side as soon as possible such as the missing or correct items will be sent shortly. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/shipment.html"><![CDATA[Shipment]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology To Customer For Billing Error: Charged Too Much, Customer Complained]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357417]]></link>
		<description><![CDATA[Use this template to express apology in case you received customer's complaint letter for the error or mistake done from your side in the bill/invoice. And also to inform the corrected error and enclosing new corrected invoice. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/error.html"><![CDATA[Error]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology To Customer For Billing Error: Charged Too Little]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=357424]]></link>
		<description><![CDATA[Use this template to express apology to customer for the error or mistake done from your side in the bill/invoice. And also to inform the corrected error and enclosing new corrected invoice. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/error.html"><![CDATA[Error]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Notify Employee Of Excellent Report, Effort Noted]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359850]]></link>
		<description><![CDATA[Use this template to express an apology for the errors which made by you in the invoice and sending the correct one. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/invoice.html"><![CDATA[Invoice]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Missing Appointment With Customer: Colleagues Able To Attend]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359905]]></link>
		<description><![CDATA[Use this template to express apology to customers for you were not present for the meeting because of few unavoidable reasons, and to inform that your colleagues were able to present the proposal and you are fully up-to-date about the matters. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/colleague.html"><![CDATA[Colleague]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Missing Appointment With Customer: Colleagues Not Able To Attend]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359906]]></link>
		<description><![CDATA[Use this template to express apology to customers for you were not present for the meeting because of few unavoidable reasons. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology To Colleague For Missing Meeting: Request To Delineate Results]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359909]]></link>
		<description><![CDATA[Use this template to express apology to colleagues for you were not present for the meeting with customers because of few unavoidable reasons and to ask about how the meeting went or the key points of meeting. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/colleague.html"><![CDATA[Colleague]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Returned Check, Replacement Enclosed]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=360003]]></link>
		<description><![CDATA[Use this template to express apology for issued earlier check which was returned due to some reasons and to inform that you are enclosing the replacement check. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/replacement.html"><![CDATA[Replacement]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Returned Check: Bank Error, Replacement Enclosed]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=360004]]></link>
		<description><![CDATA[Use this template to express apology for issue of an earlier check which was returned due to some reasons and to inform that it is clarified that it was the bank error hence you are enclosing the replacement check. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Incorrect Payment: Underpayment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=360005]]></link>
		<description><![CDATA[Use this template to inform the firm that you have made an incorrect payment i.e. you have made underpayment and to express apology for that. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/payment.html"><![CDATA[Payment]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Incorrect Payment: Overpayment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=360006]]></link>
		<description><![CDATA[Use this template to inform the firm that you have made an incorrect payment i.e. overpayment and to express apology for that. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/payment.html"><![CDATA[Payment]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Apology For Late Payment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=360007]]></link>
		<description><![CDATA[Use this template to express apology for late payment. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/payment.html"><![CDATA[Payment]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
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		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
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