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apqc and performance management - All News and Analysis

• A Common Language for Performance Management

  BNET - 2005-06-27

  When companies choose to benchmark against other organizations, they sometimes find that they run into nomenclature problems. The simple process of classifying activities causes confusion when two organizations don't speak the same language and therefore cannot determine if they are indeed speaking about the same thing. APQC's Process Classification Framework...

  Tags: Performance, APQC, Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

• APQC BetterManagement Seminar for Effectively Using Metrics and Benchmarks

  BNET - 2003-10-08

  This presentation gives an overview of the APQC's better management seminar for effective use of metrics and benchmarks. APQC Mission was to work with people in organizations around the world to improve productivity and quality by: • Discovering, researching, and understanding emerging and effective methods of improvement; • Broadly disseminating...

  Tags: APQC, Performance Management, Productivity, Human Resources, Workforce Management

• Interns Provide Quick-Win Improvements

  BNET

  Improving organizational weaknesses can be a difficult and time-consuming task. Kate Vitasek, CEO of Supply Chain Visions, advocates that organizations analyze both quantitative and qualitative data to provide a "solid objective overview of a process." Vitasek also encourages studying best-practice organizations for guidance and direction in qualitative performance. This article...

  Tags: Intern, APQC, Supply Chain Management (SCM), Performance Management, Enterprise Software, Software, Human Resources, Workforce Management

• Measuring the Performance of the Information Technology Function

  BNET

  Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization. APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process...

  Tags: Performance, Information Technology, APQC, Strategy, Performance Management, Management, Human Resources, Workforce Management

• Measuring the Performance of the Service After Sales Function

  BNET

  After-sales solutions require a repeatable set of services that address the after-market needs of your customers and their end-customers and suppliers. These after-market needs require your organization to focus on the entire customer/supplier experience from the moment they make contact until their problem is resolved. APQC has...

  Tags: Performance, APQC, Sales Strategy, Sales Force Management, Performance Management, Sales, Human Resources, Workforce Management