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• A Common Language for Performance Management

  BNET - 2005-06-27

  When companies choose to benchmark against other organizations, they sometimes find that they run into nomenclature problems. The simple process of classifying activities causes confusion when two organizations don't speak the same language and therefore cannot determine if they are indeed speaking about the same thing. APQC's Process Classification Framework...

  Tags: Performance, APQC, Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

• APQC BetterManagement Seminar for Effectively Using Metrics and Benchmarks

  BNET - 2003-10-08

  This presentation gives an overview of the APQC's better management seminar for effective use of metrics and benchmarks. APQC Mission was to work with people in organizations around the world to improve productivity and quality by: • Discovering, researching, and understanding emerging and effective methods of improvement; • Broadly disseminating...

  Tags: APQC, Performance Management, Productivity, Human Resources, Workforce Management

• Organizational Change: Managing the Human Side

  BNET - 2002-01-01

  "Today's organizations are facing both external and internal forces that make change inevitable Change can be threatening to individuals and organizations. It challenges the usually comfortable status quo and often raises the possibility of job loss or at least change in job quality and status. To overcome the...

  Tags: Job, APQC, Recruitment & Selection, Human Resources, Workforce Management

• Evaluating A Brand's Effectiveness Through Elements Of Equity

  BNET - 2001-07-01

  Now a days, intangible assets such as brands, intellectual capital, and human capital determine the value of an organization. Brands in particular are viewed as strategic drivers of income generation and shareholder value. With such importance weighing on

  Tags: Brand, APQC, Income, Equity, Branding, Human Capital, Operational Accounting, Marketing, Human Resources, Workforce Management, Finance

• Interns Provide Quick-Win Improvements

  BNET

  Improving organizational weaknesses can be a difficult and time-consuming task. Kate Vitasek, CEO of Supply Chain Visions, advocates that organizations analyze both quantitative and qualitative data to provide a "solid objective overview of a process." Vitasek also encourages studying best-practice organizations for guidance and direction in qualitative performance. This article...

  Tags: Intern, APQC, Supply Chain Management (SCM), Performance Management, Enterprise Software, Software, Human Resources, Workforce Management

• Integrating KM and Organizational Learning: Best Practices of Accenture Ltd., IBM Corp., and Turner Construction Co.

  BNET

  How do employees know where the best knowledge is? Do they care which "brand" it falls under? When faced with a problem or issue at work, employees need answers or expertise whether they come from communities of practice, learning management systems, expertise locator systems, best practice repositories, training courses, online...

  Tags: Accenture Ltd., APQC, Best Practice, IBM Corp., Training And Certification, Workforce Management, Human Resources

• Measuring the Performance of the Information Technology Function

  BNET

  Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization. APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process...

  Tags: Performance, Information Technology, APQC, Strategy, Performance Management, Management, Human Resources, Workforce Management

• Measuring the Performance of the Service After Sales Function

  BNET

  After-sales solutions require a repeatable set of services that address the after-market needs of your customers and their end-customers and suppliers. These after-market needs require your organization to focus on the entire customer/supplier experience from the moment they make contact until their problem is resolved. APQC has...

  Tags: Performance, APQC, Sales Strategy, Sales Force Management, Performance Management, Sales, Human Resources, Workforce Management

• Decreasing the Impact of Brain Drain

  BNET

  Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of the greatest challenges for companies facing possible layoffs, high rates of...

  Tags: Attrition, Layoff, Knowledge, APQC, Workforce Management, Strategy, Human Resources, Management

• 4 Questions That Will Help Decrease the Impact of Brain Drain

  BNET

  Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of the greatest challenges for companies facing possible layoffs, high rates of...

  Tags: Attrition, Layoff, Knowledge, APQC, Workforce Management, Strategy, Human Resources, Management