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Best Practices in Creating a Strategic Finance Function
According to the results of a recent APQC study, finance organizations, no matter what their size, are still spending almost two-thirds of their time on transaction processing, to the detriment of more strategic functions such as decision support and management. The study concluded, in part, that the respondents who are...
Finance and Accounting Benchmarking
APQC's Open Standards Benchmarking Collaborative (OSBC) database allows organizations that complete surveys free access to comparative reports in their functional areas. In finance and accounting, for example, APQC's research indicates significantly lower cost per invoice for centralized accounts payable operations ($5.00) over decentralized ones ($7.77). Download this paper for more...
Project Portfolio Management for New Product Development: Tracking the Project Cycle from Idea to Launch
Besides being relevant to professional services organizations (PSO) and internal information technology (IT) departments, project portfolio management (PPM) software is applied in multiple vertical markets in the area of new product development (NPD). In industries ranging from manufacturing and high technology to consumer goods and biotechnology, PPM solutions help manage...
A Common Language for Performance Management
When companies choose to benchmark against other organizations, they sometimes find that they run into nomenclature problems. The simple process of classifying activities causes confusion when two organizations don't speak the same language and therefore cannot determine if they are indeed speaking about the same thing. APQC's Process Classification Framework...
Integrating Of Learning And Knowledge Management Into Work
From the executive summary: ‘Learning and managing knowledge have existed as skills for survival, productivity, and innovation for as long as people have lived and worked together. Be it cave dwellers or cube dwellers, learning and managing knowledge have always been a part of work and what people do.’ However,...
apqc BetterManagement Seminar for Effectively Using Metrics and Benchmarks
This presentation gives an overview of the APQC’s better management seminar for effective use of metrics and benchmarks. APQC Mission was to work with people in organizations around the world to improve productivity and quality by: • Discovering, researching, and understanding emerging and effective methods of improvement; • Broadly disseminating...
Using Benchmarking Metrics To Uncover Best Practices
From the executive summary: ‘For companies, embracing changes means seeking out and adopting best practices. Benchmarking which involves research and analysis of quantitative, empirical data is a way to isolate weaknesses and strengths. It is also used to make connections between best practices and performances. Once the connections are made,...
After WorldCom: How Much Consolidation Can U.S. Telecom Regulators Permit?
WorldCom's recent bankruptcy has likely set the stage for a new round of telecom industry mergers that will test the long-standing competition policies of U.S. regulators.
The Continuing Value of Benchmarking
The frequent use of terms such as benchmarking in business circles have led to the development of ineffectual buzzwords. Like total quality management (TQM) and reengineering, benchmarking has become a too-familiar term. Yet, for any organization concerned with cutting costs, increasing productivity, inspiring innovation, or generally achieving new heights of...
Quality: Let the buyers be there
Many of the company feel that they know much better about the quality than the buyer. It has been seen that quality is referred as providing good services but the quality is much more than that. It is the change of working together. This article mainly emphasizes upon the role...
Analysis Of Quantitative, Empirical Data
For companies, embracing change means seeking out and adopting best practices. Benchmarking -- the research and -- is a way to isolate weaknesses and strengths and to make connections between best practices and performances. Once these connections have been made, determining which practices are appropriate for an organization to adopt...
The Role of Knowledge Management in New Drug Development
The growth potential for pharmaceutical companies in the present environment is tempered only by the economic and product development challenges they face. Opportunities in the pharmaceutical industry have never been brighter, but only if companies can harness their knowledge to make better decisions faster. A more deliberate and systematic KM...
Knowledge Mismanagement and Corporate Ethics
Knowledge Management has become an invaluable focus for many companies. KM initiatives aim to efficiently solve problems, help employees remain up-to-date on the latest developments in their field, and provide a mechanism for employee feedback up and down an organizational ladder. Successful Knowledge Management can even save a global business...
The World Bank Profile: Best Practices in Knowledge Management
This case study describes how the World Bank instituted a series of improvement efforts, how its focus evolved, and what challenges it faced along the way. The article illustrates how organizations making improvement efforts often intentionally or inadvertently have a synergistic effect. The result is powerful momentum in gaining management...
Rewards and Recognition in Knowledge Management
Implementing a Knowledge Management (KM) initiative, as with any significant change, presents motivational and change management opportunities. Therefore, when launching or assessing the health of a KM initiative, it is critical to identify what is needed to achieve successful outcomes. This may be to change behavior, increase people’s motivation, redirect...
Better Serve Their Customers
Large and small organizations alike dedicate a tremendous amount of money, labor, and time to better serve their customers. According to a metrics study, companies typically spend 0.75 percent of their revenue on customer service. Regardless of whether a
What is Benchmarking?
Benchmarking is the process of identifying, sharing, and using knowledge and best practices. It focuses on how to improve any given business process by exploiting topnotch approaches rather than merely measuring the best performance. Finding, studying and implementing best practices provides the greatest opportunity for gaining a strategic, operational, and...
AC Delco Systems
AC Delco Systems, a division of General Motors, supplies components and systems to GM and other auto makers. AC Rochester is in the midst of aggressive efforts to improve the quality of its products and services uses benchmarking and TCA process. This paper discusses the significant new knowledge gained through...
Finding Project Management Performance Benchmarks
When it comes to project management, conventional wisdom on presumed critical success factors does not necessarily withstand scrutiny. In essence, project management boils down to how well an organization completes work on time, on or under budget, and to the client’s satisfaction. Although project management remains the most sought-after process...
Increasing Productivity Through the Internal Transfer of Best Practices
During the current economic recovery, productivity has been increasing at record rates. Firms are generating more output without increasing staffing. The real engine of productivity now is the ability of firms to leverage the knowledge and technology they have accumulated and continue to accumulate. Knowledge management is the systematic process...
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APQC Company Info
NAICS Code
Administrative Management and General Management Consulting Services: 541611
