BNET Industries
- Private
- US
Dow Jones Description
Drawing on decades of insight gleaned from working with the world?s leading companies to redefine the contact center, Aspect Software is bringing unified communications to the contact center. Combining unified communications with contact center applications, our unified vision can transform customer-company interactions by streamlining and enhancing customer-facing business processes ? and seamlessly extending those processes beyond the contact center.
Chief Executive Officer
James D. FoyNumber of Employees 325
Contact Information
300 Apollo Drive
Chelmsford, Massachusetts 01824
978-250-7900
Peer Companies
NAICS Code Computer Systems Design Services: 541512
Recent Events
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Aspect Names New Executive Leadership to Drive Company's Unified Communications Strategy
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Aspect Appoints Peter Nicol as Vice President of Sales, Northern Europe
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Aspect Appoints Mike Sheridan Executive Vice President of Worldwide Sales
News & Analysis
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aspect software inc. and contact center - All News and Analysis
Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program
- 2008-06-05
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...
PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction
- 2008-05-15
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...
CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance
- 2008-04-16
CallMiner, the leader in advanced speech analytics, and Aspect Software, the world's largest company focused solely on unified communications for the contact center, today announce that Evanston Northwestern Healthcare ENH, an integrated system of hospitals and a 500-physician medical group, will be deploying Aspect® Unified IPTM coupled with CallMiner Eureka....
CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations
- 2008-04-08
CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...
Aspect Debuts Unified Command And Control
- 2008-01-01
Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command...
Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP
- 2007-12-18
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IPTM 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of...
Aspect Software Makes Virtualization a Reality With Unified Command and Control
- 2007-12-04
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and...
Aspect Software Placed in Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America
- 2007-11-13
Aspect Software, Inc., the world's largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner, Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America(1), EMEA(2) and Asia Pacific(3).
Aspect Software Launches PerformanceEdge(TM), First Fully Synchronized Contact Center Optimization Suite
- 2007-09-10
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the launch of PerformanceEdgeTM, the industry's first contact center optimization suite that synchronizes workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to holistically improve business performance. By bringing critical...
Aspect Software Issues Challenge to Contact Center Industry to Adopt SIP 2.0
- 2007-07-25
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced it has launched a new SIP Power Through Choice program, issuing a challenge to the contact center industry to adopt a session initiation protocol SIP Interoperability Policy. By adhering to this policy, solution providers...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| James D. Foy | Chief Executive Officer |
| Gary E. Barnett | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research |
| Jamie Ryan | CIO & Vice President, IT |
| Michael J. Provenzano | Chief Financial Officer |
| Alex Tellez | Executive Vice President of Engineering |
| James F. Mitchell | Senior Vice President |
| Jonathan Moulton | Senior Vice President and General Counsel |
| Roger Sumner | Senior Vice President, Technology Office and Development |
| Alexander Tellez | Vice President, Engineering |
| Connie Fortunato | Vice President of Human Resources |
| Jeffery E. Anderholm | Vice President, Marketing |
| Mike Sheridan | Vice President, Marketing |
| Siva Subramaniam | Vice President, Business Development & Marketing |
| Peter Cohen | Director, Product Marketing |
| Ren Riley | Actively Involved |
| Warren Riley | |
| Norman Fogelsong | Investor |
Jim Foy brings more than three decades of software industry expertise to his role as President, CEO and Director of Aspect Software. Jim joined the company in 2001 and under his direction the company has become the world's largest company solely focused on the contact center industry. Jim's continued vision for Aspect Software is to help our customers gain competitive advantage with solutions that enable more effective and efficient customer-company interactions in collections, customer service and sales and telemarketing. Under Jim's leadership, the company is making great strides-consistently meeting financial expectations, delivering on its aggressive strategic objectives and earning valuable recognition from the contact center industry. During his distinguished career, Jim has held several executive positions at leading enterprise software companies. Prior to Aspect Software, he served as President of Informix Software, a global enterprise software company with more than $750 million in revenue. Jim also served as the Executive Vice President of Engineering at Ardent Software; the Founder, President and CEO of Constellation Software; and as Director of Research and Development at Prime Computer. While at Prime, he was also a member of the board of directors of X/Open and Unix International.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Chief Executive Officer | Current |
| Bluenote Networks, Inc | President, Chief Executive Officer and Director | Current |
| Aspect Software, Inc. | President | Current |
| Kalido, Ltd. | Board of Directors | Current |
| Constellation Software Inc | CEO | Former |
| Prime Computer, Inc. | President | Former |
| Constellation Software Inc | President | Former |
| Informix | President | Former |
| Constellation Software Inc | Founder | Former |
| Prime Computer, Inc. | Founder | Former |
| Prime Computer, Inc. | Director of Research and Development | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | President & CEO | Current |
| Aspect Software, Inc. | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research | Current |
| Acd LLC | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | CIO & Vice President, IT | Current |
| Aspect Communications Corporation | CIO & Senior Vice President, IT | Current |
| Organization | Position | Status |
|---|---|---|
| Performanceedge Suite | Executive Vice President, Finance and Chief Financial Officer | Current |
| Aspect Software, Inc. | Chief Financial Officer | Current |
| Aspect Communications Corporation | CFO & Executive Vice President | Current |
| Aspect Software, Inc. | Executive Vice President of Finance | Current |
| Aspect Software, Inc. | Corporate Controller | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Board of Directors | Current |
| American Institute of Certified Public Accountants | Board of Directors | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| Arthur Andersen LLP | audit manager | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Executive Vice President of Engineering | Current |
| Vitas Healthcare Corporation | Director of Strategic Systems | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President | Current |
| Performanceedge Suite | Senior Vice President, Technology Office | Current |
| Federal Trade Commission | Former | |
| Applicon Co., Inc | Former | |
| Raytheon Company | Former | |
| Federal Communications Commission | Former | |
| F.C.C. Co., Ltd. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | General Counsel & Senior Vice President | Current |
| Aspect Software, Inc. | Senior Vice President and General Counsel | Current |
| DLA Piper | Partner | Former |
| DLA Piper | Chairman of Board | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President, Technology Office and Development | Current |
| Performanceedge Suite | Senior Vice President, Technology Office and Development | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Engineering | Current |
Connie Fortunato, Vice President of Human Resources, is responsible for the global design and implementation of Aspect Software's business strategies and programs focused on recruitment, organizational development and transformation, leadership, compensation, and benefits. Connie joined Aspect Software in January 1999 and brought with her more than 15 years of human resources (HR) and business experience. Prior to joining Aspect Software, she held leadership roles that included directing the global HR function for FTP Software, where she was responsible for driving the corporate HR strategy and leading compensation, benefits, employee relations, training, and organizational development initiatives. Before joining FTP Software, Connie directed the HR function for multiple software divisions of Melville Corporation. Connie is a member of the California Strategic Human Resource Partnership, the High Tech HR Executive Forum, the Society of Human Resources Management, and the Northeast Human Resources Association.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President of Human Resources | Current |
| H&R, Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Business Development & Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Director, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Oak Investment Partners | General Partner | Current |
| Cobalt Llp | Actively Involved | Current |
| Aventail Corporation | Actively Involved | Current |
| Fastclick | Actively Involved | Current |
| Aspect Software, Inc. | Actively Involved | Current |
| Com Shop, Inc. | Actively Involved | Current |
| Parlano, Inc. | Board Member | Current |
| Talisma Corporation | Board Member | Current |
| iCrossing, Inc. | Director | Current |
| Centric Software Inc. | Board of Directors | Current |
| Digital Media Group, Ltd. | Board of Directors | Current |
| Bsg Alliance | Board of Directors | Current |
| Ngen Compensation | Board of Directors | Current |
| Iconixx Corporation | Board of Directors | Current |
| Ngenera | Board of Directors | Current |
| Robertson, Stephens & Company | Senior Associate | Former |
| ValueClick, Inc. | Former | |
| Dartmouth College | B.A. In Government | Former |
Mr. Riley is currently the President of NPO Solutions, a management consulting firm specializing in strategic planning for the nonprofit sector with local, regional, and national clients. Warren Riley gained his experience in both the private and nonprofit sectors where he has specialized in strategic planning, operations planning, budgeting, staff development, market planning, and fundraising. For several years, he was with the firm KPMG Peat Marwick, where he provided consulting services to a variety of social service agencies, arts and advocacy organizations, associations, schools, and universities. His book on strategic planning, The Resource Development System, is a "bible" to leaders throughout the nonprofit sector. Mr. Riley holds a Bachelor of Arts degree in economics from Dartmouth College and a Masters of Business Administration degree from Stanford University.
| Organization | Position | Status |
|---|---|---|
| Npo Solutions | President | Current |
| Global Safe Haven Network | President and Founder, Npo Solutions | Current |
| Oak Investment Partners | General Partner | Current |
| iCrossing, Inc. | Current | |
| U.S. Auto Parts | Current | |
| Demand Media, Inc | Current | |
| Aspect Software, Inc. | Current | |
| Com Shop, Inc. | Current | |
| Mobitv, Inc. | Current | |
| Johnston and Company | Current | |
| Centric Software Inc. | Board of Directors | Current |
| U.S. Auto Parts Network, Inc. | Board of Directors | Current |
| Oak Investment Partners | Associate | Former |
| Robertson, Stephens & Company | Senior Associate | Former |
| ValueClick, Inc. | Former | |
| Limelight Networks, Inc. | Former | |
| Stanford University | Masters of Business Administration Degree | Former |
| Stanford University | Bachelor of Arts Degree In Economics | Former |
| Dartmouth College | Bachelor of Arts Degree In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| International Venture Partners, Inc. | General Partner | Current |
| Cortina Systems Corporation | Board of Directors | Current |
| Genentech, Inc. | Venture Investor | Current |
| Verisity, Ltd. | Venture Investor | Current |
| Aspect Software, Inc. | Investor | Current |
| 3Com Corporation | Venture Investor | Current |
| Cypress Semiconductor Corporation | Venture Investor | Current |
| Silicon Graphics, Inc. | Venture Investor | Current |
| Artisan Components, Inc. | Investor | Current |
| WebEx Communications, Inc. | Venture Investor | Current |
| MIPS Technologies, Inc. | Venture Investor | Current |
| LSI Corporation | Venture Investor | Current |
| Applied Biosystems Group | Venture Investor | Current |
| Dust Networks | Venture Investor | Current |
| Linear Technology Corp. | Venture Investor | Current |
| SupportSoft, Inc. | Venture Investor | Current |
| Concur Technologies, Inc. | Investor | Current |
| Compaq Computers | Investor | Current |
| Websense Inc. | Investor | Current |
| Lam Research Corporation | Investor | Current |
| Polycom, Inc. | Investor | Current |
| Motion Computing, Inc. | Investor | Current |
| @Road, Inc. | Venture Investor | Current |
| Amgen Inc. | Venture Investor | Current |
| Quantum Corporation | Venture Investor | Current |
| Digital River, Inc. | Venture Investor | Current |
| Institutional Venture Partners | General Partner | Former |
| Hewlett-Packard Company | computer programmer | Former |
| McKinsey & Company, Inc. | management consultant | Former |
| Stanford University | Board Member | Former |
| Harvard Law School | J.D | Former |
| Harvard Business School | M.B.A | Former |
| Stanford University | B.S. degree in Management Science & Engineering | Former |
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