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	<title><![CDATA[aspect software inc. and contact center Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to aspect software inc. and contact center]]></description>
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		<title><![CDATA[Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200806/ai_n25480418]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 05 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[leadership]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25416987]]></link>
		<description><![CDATA[The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200804/ai_n25160829]]></link>
		<description><![CDATA[CallMiner, the leader in advanced speech analytics, and Aspect Software, the world's largest company focused solely on unified communications for the contact center, today announce that Evanston Northwestern Healthcare ENH, an integrated system of hospitals and a 500-physician medical group, will be deploying Aspect® Unified IPTM coupled with CallMiner Eureka....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 16 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[compliance]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[health care]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200804/ai_n25136075]]></link>
		<description><![CDATA[CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 08 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aspect Debuts Unified Command And Control]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200801/ai_n24392799]]></link>
		<description><![CDATA[Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200712/ai_n21160888]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IPTM 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/ip.html"><![CDATA[IP]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aspect Software Makes Virtualization a Reality With Unified Command and Control]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200712/ai_n21135749]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 04 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/virtualization.html"><![CDATA[virtualization]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aspect Software Placed in Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200711/ai_n21098733]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner, Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America(1), EMEA(2) and Asia Pacific(3). ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[leader]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Aspect Software Launches PerformanceEdge(TM), First Fully Synchronized Contact Center Optimization Suite]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200709/ai_n19509471]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the launch of PerformanceEdgeTM, the industry's first contact center optimization suite that synchronizes workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to holistically improve business performance. By bringing critical...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 10 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aspect Software Issues Challenge to Contact Center Industry to Adopt SIP 2.0]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200707/ai_n19384774]]></link>
		<description><![CDATA[Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced it has launched a new SIP Power Through Choice program, issuing a challenge to the contact center industry to adopt a session initiation protocol SIP Interoperability Policy.  By adhering to this policy, solution providers...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/sip.html"><![CDATA[SIP]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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