BNET Industries
- Private
- US
Dow Jones Description
Drawing on decades of insight gleaned from working with the world?s leading companies to redefine the contact center, Aspect Software is bringing unified communications to the contact center. Combining unified communications with contact center applications, our unified vision can transform customer-company interactions by streamlining and enhancing customer-facing business processes ? and seamlessly extending those processes beyond the contact center.
Chief Executive Officer
James D. FoyNumber of Employees 325
Contact Information
300 Apollo Drive
Chelmsford, Massachusetts 01824
978-250-7900
Peer Companies
NAICS Code Computer Systems Design Services: 541512
Recent Events
-
Aspect Names New Executive Leadership to Drive Company's Unified Communications Strategy
-
Aspect Appoints Peter Nicol as Vice President of Sales, Northern Europe
-
Aspect Appoints Mike Sheridan Executive Vice President of Worldwide Sales
News & Analysis
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aspect software inc. and software - All News and Analysis
Aspect Software Receives 2008 North American Product Line Strategy Award From Frost & Sullivan
- 2008-08-05
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 North American Product Line Strategy Award from Frost & Sullivan, the Growth Partnership Company, for its leadership in the North American Inbound Contact Center Routing...
PerformanceEdge(TM) Receives 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership
- 2008-07-31
The PerformanceEdge Group of Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 EMEA Contact Center Workforce Management Award for Market Leadership from Frost & Sullivan, the Growth Partnership Company. The award acknowledges Aspect...
Aspect Software Receives Growth Strategy Leadership Award for Workforce Management
- 2006-05-11
Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today it has received the Growth Strategy Leadership Award for demonstrated leadership within the global workforce management market from Frost & Sullivan, a global growth consulting company. The Frost & Sullivan Award for Growth Strategy...
Deltek Appoints Jim Reagan Chief Financial Officer; Former CFO of Aspect Communications Brings 25+ Years Finance Experience to Leading Software Provider
- 2005-10-17
HERNDON, Va. -- Deltek Systems, Inc., the ERP vendor of choice for project-based businesses, has named Jim Reagan as the company's new Chief Financial Officer. Reagan brings more than 25 years of financial management experience to Deltek and will help position the company in its continuing expansion, both through internal...
An Analytical Approach to Workforce Management: Replacing Frustrating Traditional Reports With a Killer Application That Optimizes Staff and Contact Center Performance
BNET
- 2005-07-01
Traditional reports are at best clumsy mechanisms for improving contact center performance. They flood contact center staff with unsorted detail, much of which has little relevance to effective operations, and supervisors and managers spend far too much time using spreadsheets and other ad hoc tools to turn data into actionable...
United States Department of Defense deploys VoIP contact centers. (VOIP).
- 2002-10-01
Aspect Communications announced that the National Naval Medical Center NNMC has built one of the first VoIP contact centers within the United States Department of Defense. The Aspect solution based contact center will facilitate the booking of appointments for over 60 specialty care outpatient...
Call Centre & CRM Solutions Canada 2002 Exhibitor Profiles
- 2002-03-25
Business/Technology Writers Call Centre & CRM Solutions 2002 TORONTO--BUSINESS WIRE--March 25, 2002 Call Centre & CRM Solutions Canada 2002 begins today at the Metro Toronto Convention Centre in Toronto, Ontario. Listed below are profiles from Call Centre & CRM Solutions Canda exhibitors. Exhibitor news releases and press...
CEO of Aspect Communications to Present At Morgan Stanley Dean Witter Conference On Jan. 10
- 2001-01-08
Business Editors & Technology Writers SAN JOSE, Calif.--BUSINESS WIRE--Jan. 8, 2001 Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that Beatriz V. Infante, Aspect's president and chief executive officer, will be presenting at the Morgan Stanley Dean Witter Internet, Software and Networking Conference...
IMPRESS SOFTWARE and Aspect Communications Enable Oklahoma Gas and Electric to Improve Service With Automatic Customer Information
- 2000-11-21
Business/Technology Editors
Aspect Communications Unveils First IP Remote Software for Contact Centers; Offers Voice Over IP With Minimal Risk, Quick Return On Investment
- 2000-07-31
Business Editors/High-Tech Writers
- 1
Decision Makers
| Name (plus bio) | Position |
|---|---|
| James D. Foy | Chief Executive Officer |
| Gary E. Barnett | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research |
| Jamie Ryan | CIO & Vice President, IT |
| Michael J. Provenzano | Chief Financial Officer |
| Alex Tellez | Executive Vice President of Engineering |
| James F. Mitchell | Senior Vice President |
| Jonathan Moulton | Senior Vice President and General Counsel |
| Roger Sumner | Senior Vice President, Technology Office and Development |
| Alexander Tellez | Vice President, Engineering |
| Connie Fortunato | Vice President of Human Resources |
| Jeffery E. Anderholm | Vice President, Marketing |
| Mike Sheridan | Vice President, Marketing |
| Siva Subramaniam | Vice President, Business Development & Marketing |
| Peter Cohen | Director, Product Marketing |
| Ren Riley | Actively Involved |
| Warren Riley | |
| Norman Fogelsong | Investor |
Jim Foy brings more than three decades of software industry expertise to his role as President, CEO and Director of Aspect Software. Jim joined the company in 2001 and under his direction the company has become the world's largest company solely focused on the contact center industry. Jim's continued vision for Aspect Software is to help our customers gain competitive advantage with solutions that enable more effective and efficient customer-company interactions in collections, customer service and sales and telemarketing. Under Jim's leadership, the company is making great strides-consistently meeting financial expectations, delivering on its aggressive strategic objectives and earning valuable recognition from the contact center industry. During his distinguished career, Jim has held several executive positions at leading enterprise software companies. Prior to Aspect Software, he served as President of Informix Software, a global enterprise software company with more than $750 million in revenue. Jim also served as the Executive Vice President of Engineering at Ardent Software; the Founder, President and CEO of Constellation Software; and as Director of Research and Development at Prime Computer. While at Prime, he was also a member of the board of directors of X/Open and Unix International.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Chief Executive Officer | Current |
| Bluenote Networks, Inc | President, Chief Executive Officer and Director | Current |
| Aspect Software, Inc. | President | Current |
| Kalido, Ltd. | Board of Directors | Current |
| Constellation Software Inc | CEO | Former |
| Prime Computer, Inc. | President | Former |
| Constellation Software Inc | President | Former |
| Informix | President | Former |
| Constellation Software Inc | Founder | Former |
| Prime Computer, Inc. | Founder | Former |
| Prime Computer, Inc. | Director of Research and Development | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | President & CEO | Current |
| Aspect Software, Inc. | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research | Current |
| Acd LLC | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | CIO & Vice President, IT | Current |
| Aspect Communications Corporation | CIO & Senior Vice President, IT | Current |
| Organization | Position | Status |
|---|---|---|
| Performanceedge Suite | Executive Vice President, Finance and Chief Financial Officer | Current |
| Aspect Software, Inc. | Chief Financial Officer | Current |
| Aspect Communications Corporation | CFO & Executive Vice President | Current |
| Aspect Software, Inc. | Executive Vice President of Finance | Current |
| Aspect Software, Inc. | Corporate Controller | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Board of Directors | Current |
| American Institute of Certified Public Accountants | Board of Directors | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| Arthur Andersen LLP | audit manager | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Executive Vice President of Engineering | Current |
| Vitas Healthcare Corporation | Director of Strategic Systems | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President | Current |
| Performanceedge Suite | Senior Vice President, Technology Office | Current |
| Federal Trade Commission | Former | |
| Applicon Co., Inc | Former | |
| Raytheon Company | Former | |
| Federal Communications Commission | Former | |
| F.C.C. Co., Ltd. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | General Counsel & Senior Vice President | Current |
| Aspect Software, Inc. | Senior Vice President and General Counsel | Current |
| DLA Piper | Partner | Former |
| DLA Piper | Chairman of Board | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President, Technology Office and Development | Current |
| Performanceedge Suite | Senior Vice President, Technology Office and Development | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Engineering | Current |
Connie Fortunato, Vice President of Human Resources, is responsible for the global design and implementation of Aspect Software's business strategies and programs focused on recruitment, organizational development and transformation, leadership, compensation, and benefits. Connie joined Aspect Software in January 1999 and brought with her more than 15 years of human resources (HR) and business experience. Prior to joining Aspect Software, she held leadership roles that included directing the global HR function for FTP Software, where she was responsible for driving the corporate HR strategy and leading compensation, benefits, employee relations, training, and organizational development initiatives. Before joining FTP Software, Connie directed the HR function for multiple software divisions of Melville Corporation. Connie is a member of the California Strategic Human Resource Partnership, the High Tech HR Executive Forum, the Society of Human Resources Management, and the Northeast Human Resources Association.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President of Human Resources | Current |
| H&R, Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Business Development & Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Director, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Oak Investment Partners | General Partner | Current |
| Cobalt Llp | Actively Involved | Current |
| Aventail Corporation | Actively Involved | Current |
| Fastclick | Actively Involved | Current |
| Aspect Software, Inc. | Actively Involved | Current |
| Com Shop, Inc. | Actively Involved | Current |
| Parlano, Inc. | Board Member | Current |
| Talisma Corporation | Board Member | Current |
| iCrossing, Inc. | Director | Current |
| Centric Software Inc. | Board of Directors | Current |
| Digital Media Group, Ltd. | Board of Directors | Current |
| Bsg Alliance | Board of Directors | Current |
| Ngen Compensation | Board of Directors | Current |
| Iconixx Corporation | Board of Directors | Current |
| Ngenera | Board of Directors | Current |
| Robertson, Stephens & Company | Senior Associate | Former |
| ValueClick, Inc. | Former | |
| Dartmouth College | B.A. In Government | Former |
Mr. Riley is currently the President of NPO Solutions, a management consulting firm specializing in strategic planning for the nonprofit sector with local, regional, and national clients. Warren Riley gained his experience in both the private and nonprofit sectors where he has specialized in strategic planning, operations planning, budgeting, staff development, market planning, and fundraising. For several years, he was with the firm KPMG Peat Marwick, where he provided consulting services to a variety of social service agencies, arts and advocacy organizations, associations, schools, and universities. His book on strategic planning, The Resource Development System, is a "bible" to leaders throughout the nonprofit sector. Mr. Riley holds a Bachelor of Arts degree in economics from Dartmouth College and a Masters of Business Administration degree from Stanford University.
| Organization | Position | Status |
|---|---|---|
| Npo Solutions | President | Current |
| Global Safe Haven Network | President and Founder, Npo Solutions | Current |
| Oak Investment Partners | General Partner | Current |
| iCrossing, Inc. | Current | |
| U.S. Auto Parts | Current | |
| Demand Media, Inc | Current | |
| Aspect Software, Inc. | Current | |
| Com Shop, Inc. | Current | |
| Mobitv, Inc. | Current | |
| Johnston and Company | Current | |
| Centric Software Inc. | Board of Directors | Current |
| U.S. Auto Parts Network, Inc. | Board of Directors | Current |
| Oak Investment Partners | Associate | Former |
| Robertson, Stephens & Company | Senior Associate | Former |
| ValueClick, Inc. | Former | |
| Limelight Networks, Inc. | Former | |
| Stanford University | Masters of Business Administration Degree | Former |
| Stanford University | Bachelor of Arts Degree In Economics | Former |
| Dartmouth College | Bachelor of Arts Degree In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| International Venture Partners, Inc. | General Partner | Current |
| Cortina Systems Corporation | Board of Directors | Current |
| Genentech, Inc. | Venture Investor | Current |
| Verisity, Ltd. | Venture Investor | Current |
| Aspect Software, Inc. | Investor | Current |
| 3Com Corporation | Venture Investor | Current |
| Cypress Semiconductor Corporation | Venture Investor | Current |
| Silicon Graphics, Inc. | Venture Investor | Current |
| Artisan Components, Inc. | Investor | Current |
| WebEx Communications, Inc. | Venture Investor | Current |
| MIPS Technologies, Inc. | Venture Investor | Current |
| LSI Corporation | Venture Investor | Current |
| Applied Biosystems Group | Venture Investor | Current |
| Dust Networks | Venture Investor | Current |
| Linear Technology Corp. | Venture Investor | Current |
| SupportSoft, Inc. | Venture Investor | Current |
| Concur Technologies, Inc. | Investor | Current |
| Compaq Computers | Investor | Current |
| Websense Inc. | Investor | Current |
| Lam Research Corporation | Investor | Current |
| Polycom, Inc. | Investor | Current |
| Motion Computing, Inc. | Investor | Current |
| @Road, Inc. | Venture Investor | Current |
| Amgen Inc. | Venture Investor | Current |
| Quantum Corporation | Venture Investor | Current |
| Digital River, Inc. | Venture Investor | Current |
| Institutional Venture Partners | General Partner | Former |
| Hewlett-Packard Company | computer programmer | Former |
| McKinsey & Company, Inc. | management consultant | Former |
| Stanford University | Board Member | Former |
| Harvard Law School | J.D | Former |
| Harvard Business School | M.B.A | Former |
| Stanford University | B.S. degree in Management Science & Engineering | Former |
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