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- Private
- US
Dow Jones Description
Drawing on decades of insight gleaned from working with the world?s leading companies to redefine the contact center, Aspect Software is bringing unified communications to the contact center. Combining unified communications with contact center applications, our unified vision can transform customer-company interactions by streamlining and enhancing customer-facing business processes ? and seamlessly extending those processes beyond the contact center.
Chief Executive OfficerJames D. Foy
Number of Employees 325
Contact Information
300 Apollo Drive
Chelmsford, Massachusetts 01824
978-250-7900
Peer Companies
NAICS Code Computer Systems Design Services: 541512
Recent Events
-
Aspect Unveils 6 New UC Applications
News & Analysis
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aspect software inc. - All News and Analysis
Aspect Software Receives 2008 North American Product Line Strategy Award From Frost & Sullivan
- 2008-08-05
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 North American Product Line Strategy Award from Frost & Sullivan, the Growth Partnership Company, for its leadership in the North American Inbound Contact Center Routing...
PerformanceEdge(TM) Receives 2008 EMEA Contact Center Workforce Management Frost & Sullivan Award for Market Leadership
- 2008-07-31
The PerformanceEdge Group of Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has been recognized with the 2008 EMEA Contact Center Workforce Management Award for Market Leadership from Frost & Sullivan, the Growth Partnership Company. The award acknowledges Aspect...
Aspect Software Solution Gets High Marks for Hosted Contact Center Offering
- 2008-06-17
Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced its Aspect® Unified IPTM solution received a strong overall customer satisfaction rating in the 2008 Hosted Contact Center Infrastructure Report from DMG Consulting LLC, a market research firm specializing in contact centers and...
Aspect Unified IP From Aspect Software Named 2008 American Business Awards Finalist
- 2008-06-10
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, has been named a 2008 American Business Award finalist in the computer software category for Aspect® Unified IPTM as the Best New Product or Service.
Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program
- 2008-06-05
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...
Aspect Software Furthers Its Commitment to SIP Interoperability With AireSpring
- 2008-06-03
Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, and AireSpring, multiple award-winning provider of telecommunications services, today announced successful interoperability between Aspect Software session initiation protocol SIP-based solutions and SIP Trunking products from AireSpring.
PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction
- 2008-05-15
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...
CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance
- 2008-04-16
CallMiner, the leader in advanced speech analytics, and Aspect Software, the world's largest company focused solely on unified communications for the contact center, today announce that Evanston Northwestern Healthcare ENH, an integrated system of hospitals and a 500-physician medical group, will be deploying Aspect® Unified IPTM coupled with CallMiner Eureka....
Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award
- 2008-04-10
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on unified communications for the contact center, today announced that its customer, Adelina Petrov, director of sales and operations analysis at International Cruise & Excursions ICE, has won the 2008 Workforce Management Professional of the Year Award from...
CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations
- 2008-04-08
CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| James D. Foy | Chief Executive Officer |
| Gary E. Barnett | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research |
| Jamie Ryan | CIO & Vice President, IT |
| Michael J. Provenzano | Chief Financial Officer |
| Alex Tellez | Executive Vice President of Engineering |
| James F. Mitchell | Senior Vice President |
| Jonathan Moulton | Senior Vice President and General Counsel |
| Roger Sumner | Senior Vice President, Technology Office and Development |
| Alexander Tellez | Vice President, Engineering |
| Connie Fortunato | Vice President of Human Resources |
| Jeffery E. Anderholm | Vice President, Marketing |
| Mike Sheridan | Vice President, Marketing |
| Siva Subramaniam | Vice President, Business Development & Marketing |
| Peter Cohen | Director, Product Marketing |
| Ren Riley | Actively Involved |
| Norman Fogelsong | Investor |
Jim Foy brings more than three decades of software industry expertise to his role as President, CEO and Director of Aspect Software. Jim joined the company in 2001 and under his direction the company has become the world's largest company solely focused on the contact center industry. Jim's continued vision for Aspect Software is to help our customers gain competitive advantage with solutions that enable more effective and efficient customer-company interactions in collections, customer service and sales and telemarketing. Under Jim's leadership, the company is making great strides-consistently meeting financial expectations, delivering on its aggressive strategic objectives and earning valuable recognition from the contact center industry. During his distinguished career, Jim has held several executive positions at leading enterprise software companies. Prior to Aspect Software, he served as President of Informix Software, a global enterprise software company with more than $750 million in revenue. Jim also served as the Executive Vice President of Engineering at Ardent Software; the Founder, President and CEO of Constellation Software; and as Director of Research and Development at Prime Computer. While at Prime, he was also a member of the board of directors of X/Open and Unix International.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Chief Executive Officer | Current |
| Bluenote Networks, Inc | President, Chief Executive Officer and Director | Current |
| Aspect Software, Inc. | President | Current |
| Kalido, Ltd. | Board of Directors | Current |
| Constellation Software Inc | CEO | Former |
| Prime Computer, Inc. | President | Former |
| Constellation Software Inc | President | Former |
| Informix | President | Former |
| Constellation Software Inc | Founder | Former |
| Prime Computer, Inc. | Founder | Former |
| Prime Computer, Inc. | Director of Research and Development | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | President & CEO | Current |
| Aspect Software, Inc. | Chief Technology Officer and Executive Vice President, Aspect Technical Services and Research | Current |
| Acd LLC | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | CIO & Vice President, IT | Current |
| Aspect Communications Corporation | CIO & Senior Vice President, IT | Current |
| Organization | Position | Status |
|---|---|---|
| Performanceedge Suite | Executive Vice President, Finance and Chief Financial Officer | Current |
| Aspect Software, Inc. | Chief Financial Officer | Current |
| Aspect Communications Corporation | CFO & Executive Vice President | Current |
| Aspect Software, Inc. | Executive Vice President of Finance | Current |
| Aspect Software, Inc. | Corporate Controller | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Board of Directors | Current |
| American Institute of Certified Public Accountants | Board of Directors | Current |
| Massachusetts Society of Certified Public Accountants, Inc | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| Arthur Andersen LLP | audit manager | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Executive Vice President of Engineering | Current |
| Vitas Healthcare Corporation | Director of Strategic Systems | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President | Current |
| Performanceedge Suite | Senior Vice President, Technology Office | Current |
| Federal Trade Commission | Former | |
| Applicon Co., Inc | Former | |
| Raytheon Company | Former | |
| Federal Communications Commission | Former | |
| F.C.C. Co., Ltd. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | General Counsel & Senior Vice President | Current |
| Aspect Software, Inc. | Senior Vice President and General Counsel | Current |
| DLA Piper | Partner | Former |
| DLA Piper | Chairman of Board | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Communications Corporation | Senior Vice President, Technology | Current |
| Aspect Software, Inc. | Senior Vice President, Technology Office and Development | Current |
| Performanceedge Suite | Senior Vice President, Technology Office and Development | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Engineering | Current |
Connie Fortunato, Vice President of Human Resources, is responsible for the global design and implementation of Aspect Software's business strategies and programs focused on recruitment, organizational development and transformation, leadership, compensation, and benefits. Connie joined Aspect Software in January 1999 and brought with her more than 15 years of human resources (HR) and business experience. Prior to joining Aspect Software, she held leadership roles that included directing the global HR function for FTP Software, where she was responsible for driving the corporate HR strategy and leading compensation, benefits, employee relations, training, and organizational development initiatives. Before joining FTP Software, Connie directed the HR function for multiple software divisions of Melville Corporation. Connie is a member of the California Strategic Human Resource Partnership, the High Tech HR Executive Forum, the Society of Human Resources Management, and the Northeast Human Resources Association.
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President of Human Resources | Current |
| H&R, Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Vice President, Business Development & Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Aspect Software, Inc. | Director, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Oak Investment Partners | General Partner | Current |
| Aventail Corporation | Actively Involved | Current |
| Cobalt Llp | Actively Involved | Current |
| Com Shop, Inc. | Actively Involved | Current |
| Aspect Software, Inc. | Actively Involved | Current |
| Fastclick | Actively Involved | Current |
| Ngen Compensation | Board of Directors | Current |
| Bsg Alliance | Board of Directors | Current |
| Centric Software Inc. | Board of Directors | Current |
| iCrossing, Inc. | Director | Current |
| Digital Media Group, Ltd. | Board of Directors | Current |
| Parlano, Inc. | Board Member | Current |
| Talisma Corporation | Board Member | Current |
| Robertson, Stephens & Company | Senior Associate | Former |
| ValueClick, Inc. | Former | |
| Dartmouth College | B.A. In Government | Former |
| Organization | Position | Status |
|---|---|---|
| International Venture Partners, Inc. | General Partner | Current |
| Cortina Systems Corporation | Board of Directors | Current |
| Genentech, Inc. | Venture Investor | Current |
| Verisity, Ltd. | Venture Investor | Current |
| Aspect Software, Inc. | Investor | Current |
| 3Com Corporation | Venture Investor | Current |
| Cypress Semiconductor Corporation | Venture Investor | Current |
| Silicon Graphics, Inc. | Venture Investor | Current |
| Artisan Components, Inc. | Investor | Current |
| WebEx Communications, Inc. | Venture Investor | Current |
| MIPS Technologies, Inc. | Venture Investor | Current |
| LSI Corporation | Venture Investor | Current |
| Applied Biosystems Group | Venture Investor | Current |
| Dust Networks | Venture Investor | Current |
| Linear Technology Corp. | Venture Investor | Current |
| SupportSoft, Inc. | Venture Investor | Current |
| Concur Technologies, Inc. | Investor | Current |
| Compaq Computers | Investor | Current |
| Websense Inc. | Investor | Current |
| Lam Research Corporation | Investor | Current |
| Polycom, Inc. | Investor | Current |
| Motion Computing, Inc. | Investor | Current |
| @Road, Inc. | Venture Investor | Current |
| Amgen Inc. | Venture Investor | Current |
| Quantum Corporation | Venture Investor | Current |
| Digital River, Inc. | Venture Investor | Current |
| Institutional Venture Partners | General Partner | Former |
| Hewlett-Packard Company | computer programmer | Former |
| McKinsey & Company, Inc. | management consultant | Former |
| Stanford University | Board Member | Former |
| Harvard Law School | J.D | Former |
| Harvard Business School | M.B.A | Former |
| Stanford University | B.S. degree in Management Science & Engineering | Former |
Executive News
-
Aspect Appoints New Vice President of Corporate Customer Relationships
-
CFOs Hope for Best, Plan for Worst
-
CFOs Hoping for the Best, Planning for the Worst
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