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- Cable Improved J.D. Power TV Scores -- But the Competition Did, Too
- If you only glanced at the headline from the 2009 J.D. Power and Associates TV service satisfaction survey (see Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power) you may have missed a key point: Cable customers are happier than they were a year ago. In fact, cable operators made...
- News items 2009-10-09
- Cox Communications Receives J.D. Power and Associates' Highest Honor in Telephone Customer Satisfaction in the Northeast, Southwest and Western Regions
- ATLANTA -- Cox Communications Inc., the largest cable telephony provider in the nation, announced today that it received highest honors in J.D. Power and Associates' 2006 Residential All-Distance Telephone Customer Satisfaction StudySM in the Northeast, Southwest and Western Regions. This marks the fourth consecutive year that Cox's residential telephone service...
- Research articles 2006-07-13
- For Third Consecutive Year, Cox Receives J.D. Power and Associates Highest Honor in Telephone Customer Satisfaction in the West
- ATLANTA -- Cox Communications Inc., the largest cable telephony provider in the nation, announced today that it received the highest honor in J.D. Power and Associates 2005 Residential All-Distance Telephone Customer Satisfaction StudySM in the West Region. In 2003 and 2004, Cox was ranked highest in overall satisfaction for residential...
- Research articles 2005-07-22
- Cox's phone ranks best in West.(Cox Communications Inc.)
- Cox Communications Inc. was the only cable company to receive a top ranking in a J.D. Power and Associates customer-satisfaction survey of local and long-distance telephone customers, with the MSO rated as the top provider for the West region. Cox Communications Inc....
- Research articles 2005-07-18
- Cox Communications Receives Highest Honor in the West in J.D. Power and Associates' 2006 Residential Cable/Satellite TV Customer Satisfaction Study
- ATLANTA -- Cox is the Only Bundled Service Provider to Receive the Highest Honor for Video, Telephone and High-Speed Internet Services
- Research articles 2006-08-16
- Customer Service Wins the Broadband Competition
- Cable service providers aren't exactly renowned for their excellence in customer service. Yet as broadband continues to grow and the traditional lines between phone, TV, and Internet keep fading, customer service stands out as a key differentiator. A recent BusinessWeek article elaborates the way Cox Communications has come out on...
- Blog posts 2007-05-21
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