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- Microsoft CRM Implementation for Large Corporation - Overview
- Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution one may consider for large publicly traded company. The authors' view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft...
- White papers
- Customer Service: How to Get First Time Customers to Come Back
- Customer service is very hard to define. People know it when they see it, but what is it. The author believes it is how each of a person's employees feels about themselves. How they treat customers will be in direct proportion to how they are treated by management. The more...
- White papers
- Office Mate by Stephanie Losee and Helaine Olen |Book Brief
- In the book, Office Mate, authors Stephanie Losee and Helaine Olen explain how it's possible, even preferable, to meet your lifelong romantic partner at the office. Both authors are living testament; they have been married to their respective office mates for nearly two decades. Stephanie Losee joins us...
- Videos 2008-04-23
- An Important Message: Get People Connected
- For those of us who write about business, every once in a while, a book or an article comes along that seems so simple on some levels yet communicates great wisdom. "The Connection Culture: A New Source of Competitive Advantage" is one such work. Here's a link to the download. The author is Michael Lee...
- Blog posts 2008-03-17
- Time Management: Common Meeting Failures
- Meetings are indispensable when you don't want to do anything. Why is it that in the world of corporations and government that meetings, more times than not, do not work? What characterises the behaviour of individuals and the teams who meet that destroys the ability of any meeting to actually...
- White papers 2007-06-01
- 7 Steps To Starting Your Business
- Finally decided to start a business. Now, from to start? This question comes up a lot and the author is always surprised by the "Words of wisdom" seasoned entrepreneurs give. Things like "Make a website," "Get your business license," "Buy this software," "Read this book," "write a business plan" or...
- White papers 2007-07-11
- 2 Keys Predictors To Success When Deploying Performance Management Software
- There are lots of variables and issues to address when deployment a performance management system across a small or large business. But the author has found that there are two questions that are critical to your success, regardless of the size or nature of your business. The author is writing...
- White papers 2007-04-21
- Time Management - Common Meeting Failures
- Why is it that in the world of corporations and government that meetings, more times than not, do not work? What characterises the behaviour of individuals and the teams who meet that destroys the ability of any meeting to actually be of value? The author remembers the characters and situations...
- White papers 2006-08-11
- Health Insurance Enrollment Decisions: Preferences for Coverage, Worker Sorting, and Insurance Take Up
- The weak response by the uninsured to policy initiatives encouraging voluntary enrollment in health insurance has raised concerns regarding the extent to which the uninsured value health insurance. To address this issue, data is used from the 2001 Medical Expenditure Panel Survey to examine the association between health insurance preferences...
- White papers 2006-08-01
- Employment and Adverse Selection in Health Insurance
- The authors' construct and test a new model of employer-provided health insurance provision in the presence of adverse selection in the health insurance market. In their model, employers cannot observe the health of their employees, but can decide whether to offer insurance. Employees sort themselves among employers who do and...
- White papers 2006-08-01
- Effective Supply Chain Strategy: Take This Strategy Test to Check How Your Company Scores
- Implementing Supply Chain Strategy is a lot like trying to solve a Rubik's Cube puzzle; the objective of the puzzle is to twist layers of multi colored squares in such a way that each of the six faces of the cube contains all the squares of one color. The author...
- White papers 2006-07-01
- The Application Of A Computerized Financial Control System For The Decision Support Of Target Cost Contracts
- This paper reports a study of the application of a computerized financial control system on a target cost contract for the development of a cable car construction project in Hong Kong. The author is one of the key system designers supplied by the consultancy services of the Hong Kong Polytechnic...
- White papers 2006-05-01
- Coping With Loads Of To-Do's
- The author believes that stress is the root of many illnesses. He also thinks that massage therapy should not be considered a special treat, but preventative health care. Moreover, he subscribe to the ideas of taking micro breaks (one minute of stretching in an hour really does do the body...
- White papers 2006-01-01
- Designing a Successful Trading Agent for Supply Chain Management
- This paper describes the design and evaluation of Southampton- Supply Chain Management SCM, the runner-up in the 2005 International Trading Agent Supply Chain Management Competition TAC SCM. In particular, the author's focus on the way in which the agent purchases components using a mixed procurement strategy (combining long and short...
- White papers 2006-02-14
- Information Lifecycle Management Maturity Benchmark Study
- Information Lifecycle Management ILM is a sustainable storage strategy that balances the cost of storing and managing information with its business value. This report is the result of a benchmark study assessing the maturity of over 900 IT organizations in North America and Western Europe. The author's present the overall...
- White papers 2006-02-01
- 2006 Analysis and Predictions - Business Process Management
- For 2006, the author presents what he believes is an underpinning essential truth of Business Process Management that will impact everyone for decades to come. The author believes that BPM is a potential, and probable, paradigm shift in the way that people do business, the way people think about their...
- White papers 2006-01-24
- Supply Chain: The New Frontier for Small Manufacturers
- Supply chain can be an elusive concept. For small manufacturers the question is - what is supply chain and why should they care about it? The short answer is that a basic tactical application of supply chain is necessary just to stay in business. A strategic application is the path...
- White papers 2005-11-15
- Quality Assurance in Performance: Evaluating Mono Benchmark Results
- Performance is an important aspect of software quality. To prevent performance degradation during software development, performance can be monitored and software modifications that damage performance can be reverted or optimized. Regression benchmarking provides means for an automated monitoring of performance, yielding a list of software modifications potentially associated with performance...
- White papers 2005-08-09
- Do We Need a Unique Scientist ID for Publications in Biomedicine?
- A Unique Scientist ID would improve knowledge management in science. At the moment authors of publications are only addressed in most online databases by name, initials and address. Unfortunately in some of the publications, and then within the online databases, only one letter abbreviates the author's forename. A search for...
- White papers 2005-03-22
- Business Process Management - A Rigorous Approach
- In this paper the author presents three challenges that he believes we face today as system developers, and from those challenges he hopes to demonstrate that this is a really useful paper or at least is addressing some important questions that are in the air right now. The author perhaps...
- White papers 2005-01-01
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