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	<title><![CDATA[avaya inc. and contact center Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to avaya inc. and contact center]]></description>
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		<title><![CDATA[Avaya Appoints Bob Lyons to Lead Contact Center Division]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200806/ai_n26682607]]></link>
		<description><![CDATA[Avaya, a leading global provider of business communications applications, systems and services, today announced it has appointed Bob Lyons to lead the company's global  contact center  organization. As general manager and vice president of Avaya's customer service applications division, Lyons will oversee a business that plays a central...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 17 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
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		<title><![CDATA[AMC Technology Completes Reseller Agreement with Avaya Brazil for Contact Center and CRM Integration Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_30/ai_n19040826]]></link>
		<description><![CDATA[RICHMOND, Va. -- AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, announced today that it has completed a reseller agreement with Avaya Brazil for the resale of the AMC Multi-Channel Integration Suite([TM]). With the addition of Brazil, AMC now has reseller agreements in place with...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agreement.html"><![CDATA[agreement]]></category>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
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		<title><![CDATA[The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=336074]]></link>
		<description><![CDATA[Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines that latest advances and provides examples of where technology is making an...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Thu, 01 Mar 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sip.html"><![CDATA[SIP]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/session+initiation+protocol+%2528sip%2529.html"><![CDATA[Session Initiation Protocol (SIP)]]></category>
		<category domain="http://resources.bnet.com/topic/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<title><![CDATA[Sprint Launches Hosted Contact Center Solution; Expansion of VoIP Portfolio with Avaya Offers Versatile, Yet Affordable, Alternative]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_18/ai_n26962817]]></link>
		<description><![CDATA[OVERLAND PARK, Kan. -- Sprint (NYSE:S) today announced the availability of the Sprint Hosted Contact Center, powered by Avaya. The fully managed, IP-based contact center solution allows enterprises to take advantage of best-in-class features with lower up-front capital costs and reduced management responsibilities over an owned or leased premises-based solution....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 18 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
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		<title><![CDATA[Managing your Contact Center Requirements: Reviewing New Technology Management Options]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=286434]]></link>
		<description><![CDATA[Advanced self-service applications and the power of IP networking are changing the face of the modern contact center. But badly implemented self-service applications often fail in their key promise to reduce agent workloads, since annoyed customers quickly abandon the self help channel to seek help from a live agent. To...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Wed, 01 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
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		<title><![CDATA[Jacada Signs Distributor Agreement with Avaya GlobalConnect]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_19/ai_n15698734]]></link>
		<description><![CDATA[ATLANTA -- Jacada Ltd. (Nasdaq: JCDA), a leading software provider of contact center productivity solutions, today announced that it has signed a distributor agreement with Avaya GlobalConnect, the largest provider of contact center solutions in India. Under the agreement, Avaya GlobalConnect will sell, service and support Jacada Fusion solutions to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Oct 2005 00:00:00 -0700</pubDate>
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		<title><![CDATA[Avaya Offers Enhancements To Contact Center Express]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200508/ai_n15329885]]></link>
		<description><![CDATA[Avaya Inc., a provider of business communications applications, systems and services, is targeting its new Contact Center Express enhancements at medium-sized businesses.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
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		<title><![CDATA[IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5084/is_200508/ai_n18466452]]></link>
		<description><![CDATA[The right IP contact center can make potential new customers go  away happy. A conventional "Your call is important to us ..."  call center--in today's age of Internet gratification--will likely  just make them go away.       Take a conventi   ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
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		<title><![CDATA[Avaya to Launch a Series of Best Practice Webcasts for Contact Center Decision Makers on CRMXchange]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_July_14/ai_n14788001]]></link>
		<description><![CDATA[MONTVALE, N.J. -- CRMXchange today announced that it has been selected by Avaya Inc., a leading global provider of business communications applications, services and systems, to create, market and manage a series of four educational webcasts to be held in July and August.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 14 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/best+practice.html"><![CDATA[best practice]]></category>
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		<title><![CDATA[Creating Competitive Advantage for Medium Sized Businesses With Avaya Contact Center Express]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=151751]]></link>
		<description><![CDATA[This paper describes the Contact Center Express which provides cost-effective, easy to implement contact center solutions that are specifically designed and priced for mid-sized businesses. It offers the ability to leverage Avaya technology, including intelligent routing and integrated IP capabilities, which are available with Avaya MultiVantage Communications solutions such as...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Wed, 01 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/competitive+advantage.html"><![CDATA[Competitive Advantage]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
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