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39 Resources for

back-office

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Merrill Seen Laying Off Some Energy Traders: Sources: LONDON (Reuters) - Merrill Lynch (MER) is expected to lay off several U.S. and European energy traders and back-office staff, trading sources close to the U.S. investment bank's operations said on Wednesday. Two sources said that 10 energy trader jobs would be cut,...; Tags: Recruitment & Selection, Operational accounting, Merrill Lynch & Co. Inc., back-office, London, job, bank, trader, U.S., Thomson Reuters Corp., asset; News items 2008-04-23
Homeloan Management Limited: Provider of back-office Processes to the Financial Services Industry Takes Control of a Growing Business: Homeloan Management Limited is the UK's foremost provider of systems and process outsourcing solutions to the mortgage sector. HML needed a solution that could help it proactively diagnose issues with both its own and its customers' systems to ensure that service level agreements were met. The solution provided was a...; Tags: Microsoft Corp., back-office, SLA, outsourcing, financial, security; Case studies
Offshoring and Beyond: Companies that send their back-office jobs offshore often cut their labor costs by as much as half. This research finds that these companies risk leaving billions of dollars in savings behind if they merely replicate what they do at home in countries where labor is cheap. The savviest operators redesign...; Tags: Outsourcing, Operational planning, Operational accounting, McKinsey & Co., offshoring, business process, revenue opportunity, back-office, cost savings, environment, strategy, job; White papers
Thomas Built Buses Case Study: TBB built its line of school and specialty buses without a lot of advanced technology. The company automated many of its paper-based ordering and accounting processes and digitized its manufacturing process; its technology environment grew progressively more complex. In recent years, Thomas Built Buses (TBB) has been moving toward an...; Tags: Operational accounting, Electronic Data Systems Corp., manufacturing, back-office, data storage, accounting, server; Case studies
Sage Software Case Study: Big River Telephone: River Telephone to outgrow its manual processes and suffer disconnects between back-office and customer-facing processes. They implemented an integrated Sage CRM SalesLogix and Sage MAS 90 solution that connected sales, customer support, and back-office functions. The copmany has now received a 2005 Gartner CRM Excellence Award, a 2005 Technology ROI...; Tags: Operational accounting, Best Software, back-office, customer service, sales; Case studies

Sage Software Case Study: Grant Thornton: Grant Thornton needed to consolidate a variety of heterogeneous CRM functions and integrate a new system with various back-office functions. Grant Thornton implementated Sage CRM SalesLogix and a number of compatible tools to handle everything from lead generation and contact management to event management. Sage CRM SalesLogix has replaced the...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Sales force management, Best Software, Sage CRM SalesLogix, CRM, contact management, CRM system, back-office, sales force, marketing, sales, tool; Case studies
Sage Software Case Study: Code 3 Collectibles: When Code 3 Collectibles began selling high-quality, limited-edition precision models of fire and rescue equipment to collectors, the CIO knew the company needed a Customer Relationship Management (CRM) system that would tie its front- and back-office data together. The company implemented Sage CRM SalesLogix, LAN, and Web client that integrates...; Tags: Best Software, back-office, ERP, LAN, CRM, Web; Case studies
Swiss Re Benefits From Enhanced Reporting With Worldwide Back Office Solution - And Sees Significant Process Efficiency Gains: Swiss Re is the second largest company in the global reinsurance industry. In order to improve its Property & Casualty (P&C) business administration, it has selected CSC's SICS/nt software as a back-office administration solution. Founded in Zurich in 1863, Swiss Re has over 9,000 employees operating from more than 70...; Tags: Operational accounting, Computer Sciences Corp., reinsurance, back-office, asset management, financing, asset, benefit, software; Case studies
Production Fax and Electronic Document Delivery: A Guide to Saving Time & Money by Automating Document Delivery from back-office Applications: Business applications such as document management, workflow, ERP, and CRM generate huge volumes of business information in the form of documents including purchase orders, invoices, pick lists, shipping reports and loan documents. A production fax and electronic document delivery solution is an ideal component of a company's strategy to increase...; Tags: Operational accounting, Instant InfoSystems, back-office, document management, fax, business application, ERP, business process, compliance, CRM, strategy, performance; White papers 2006-12-01
Building A Better Back Office With BPM: Every business is essentially a collection of processes - some strategic, some tactical, but all necessary. And nowadays middle and back office processes are increasingly complex, full of deeper interactions across systems and dependent on more collaborative activities between users. Business processes are a set of coordinated activities carried out...; Tags: Operational planning, Business process automation, Operational accounting, ebizQ, back-office, BPM, business process, performance; White papers 2006-11-13
The Correct Shared Services Model Increases Business Process Efficiencies: To compete in an ever-changing, increasingly aggressive market companies must increase their flexibility and responsiveness by automating processes and streamlining administrative functions. Executing back-office functions from a shared services system is an important step in that direction. This white paper discusses the shared services business model and identifies business processes...; Tags: Operational planning, KeyMark Inc., business process, back-office; White papers 2006-03-09
Giving a Business Process Management Edge to Enterprise Resource Planning: Once the proof of concept that Exact e-Synergy could be a Business Process Management (BPM) enabler had been made, Exact realized that the technology could also provide an edge to its Enterprise Resource Planning (ERP) product lines. It hopes that Exact Globe 2000 and Macola ES will give user enterprises...; Tags: Operational planning, Business process automation, Enterprise resource planning (ERP), Enterprise software, Strategy, BPM, ERP, business process, back-office, customer service, manufacturing, financial, desktop; White papers 2006-01-12
Everyone's Back Office Is Someone Else's Front Office: A Carretek Perspective on Offshoring of Back Office Business Processes: Carreker Corporation (Dallas) and Majesco Software Inc., a wholly-owned US subsidiary of Mastek Limited (Mumbai) have formed a new company named Carretek LLC to help banks define and implement a path to accessing the benefits of offshore outsourcing (offshoring). The company's early emphasis will be on Business Process Outsourcing (BPO),...; Tags: Business process outsourcing (BPO), Outsourcing, Operational planning, IT Services, Operational accounting, Carreker Corp., Mastek Ltd., BPO, back-office, offshoring, business process, offshore outsourcing, outsource, payment, bank, benefit; White papers 2005-11-14
Transforming Your Back Office: Securing a Competitive Advantage With Offshore Business Process Outsourcing: The primary reason financial institutions consider offshoring business processes today is labor arbitrage - getting the job done cheaper by qualified, but less expensive workers in other countries. Significant as it is, however, expense reduction is an embryonic opportunity related to offshore outsourcing. Waiting in the wings are more far-reaching...; Tags: Financial services, Strategy, Operational accounting, Carreker Corp., arbitrage, competitive advantage, offshore outsourcing, back-office, worker, bank, benefit, job; White papers 2005-08-16
The Future of Outsourcing: An Exclusive Look Inside GE's back-office Machine: This is the world of offshore Business-Process Outsourcing (BPO), where corporations farm out routine office functions to developing countries to take advantage of lower labor costs and higher productivity. It's the little sister to the phenomenon of manufacturing and IT-services outsourcing - only 3 percent of overall BPO spending is...; Tags: Business process outsourcing (BPO), IT Services, CFO Publishing Corp., BPO, offshore, back-office, outsourcing, developing country, manufacturing; White papers 2005-06-15
Extending Lean Initiatives Across the Organization: How greater efficiencies can extend beyond the manufacturing floor and back-office: There is a need for managing the front-office with workflow processes in the same vein as managing back-office workflow for production. Business processes—from filling out a purchase request, interacting with business partners, to assigning documents for review and approval—can only be optimized through an organizational initiative. The effectiveness of each...; Tags: Operational accounting, Exact Software, back-office, business process, manufacturing; White papers 2005-06-01
From Wire Houses to Electronic Trading Networks: Back when stocks were actually traded on the floor of the NYSE, the large brokerage firms - those with branch offices spanning the country - were commonly known as wire houses. This wire house system enabled orders to be executed quickly, but settlement was one of the major issues. Settlement...; Tags: Litigation, settlement, online trading, back-office, commission, stock; White papers 2005-06-01
Business Process Outsourcing: Simplify, Streamline, Consolidate- Add Value: The business processes are pathways for command and control in any business. But whilst all those processes are essential to the business not all of them are adding values and differentiate the business from the competition. Many back office processes are administrative overheads. The paper in general reveals about the...; Tags: Operational planning, Capgemini, business process, BPO, back-office; White papers 2004-09-09
back-office and Customer Care Centers in Emerging Economies: A Human Capital Perspective for Firms Operating in Asia Pacific: Thanks to reductions in telecommunications costs and advances in information technology, many companies have expressed a significant interest in relocating a number of business processes to lower wage countries. Establishing and operating back-office and customer care activities in emerging economies poses a unique set of human capital challenges that many...; Tags: Operational accounting, IBM Corp., human capital, back-office, Human Resources, business process, telecommunications, analysis, information technology; White papers 2004-09-01
Integrate Systems for Better Healthcare and Increased Savings: To keep up with rising costs and compete effectively in an on demand healthcare market, the hospitals have to be extremely efficient. The paper reveals about Clinical Information systems (CIS) and Hospital Information systems (HIS) solutions from IBM and IBM. How can they help an organization? They provide a series...; Tags: Vertical industries, HEALTHCARE, Benefits, Operational accounting, health care, back-office, payroll, IBM Corp., accounting; White papers 2004-07-21