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	<title><![CDATA[balanced scorecard and performance management Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to balanced scorecard and performance management]]></description>
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		<title><![CDATA[Blowing Up Business As Usual]]></title>
		<link><![CDATA[http://www.bnet.com/2436-13059_23-237252.html]]></link>
		<description><![CDATA[At some companies, employees skip meetings, set their own schedules, and take unlimited vacation time. Surprise: They also get more done.There's no shortage of approaches to organizational and performance management — from balanced scorecard and total quality management to management by walking around and rightsizing, just for starters. One of...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Fri, 26 Sep 2008 00:00:00 -0700</pubDate>
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		<title><![CDATA[Benefiting from the Balanced Scorecard]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13240_23-68753.html]]></link>
		<description><![CDATA[Harvard professors Robert Kaplan and David Norton developed the balanced scorecard to help translate vision and strategy into action. This technique can make strategic planning a core part of any business. They showed that financial analysis, which is largely a look backward over past performance, isn't enough to guide long-term...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Wed, 03 Oct 2007 15:43:46 -0700</pubDate>
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		<title><![CDATA[Balanced Scorecard And Results-Based Management: Convergent Performance Management Systems]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=315724]]></link>
		<description><![CDATA[This paper compares and contrasts two of the most widely adopted Performance Management PM frameworks - Balanced Scorecard and Results-Based Management. It reviews the two framework's independent origins and separate evolutionary paths, and examines the resulting differences in practical application. Two case studies are presented, one examining Results-Based Management implementation...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Sep 2006 00:00:00 -0700</pubDate>
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		<title><![CDATA[Performance management: Veronica Martinez and Nike Kennerley report on a case study of a utilities firm to determine the pros and cons of modern performance management systems.(TECHNICAL MATTERS)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb119/is_200602/ai_n18980745]]></link>
		<description><![CDATA[Many organisations strongly favour the use of broad-spectrum  performance management systems PMSs over that of traditional,  financially focused systems. This has partially been driven by the  popularity of balanced scorecards--a management fad develo  Many organisations strongly favour the use of broad-spectrum  performance management systems PMSs...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
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		<title><![CDATA[Brigham and Women's Hospital honored in 2005 World Class Solution Awards; SAS Performance Management for Healthcare Manages Balanced Scorecard Initiatives]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_26/ai_n15736207]]></link>
		<description><![CDATA[LAS VEGAS -- SAS, the leader in business intelligence, today announced that Brigham and Women's Hospital was named a winner in the Corporate Performance Management and Balanced Scorecard category of DM Review's 2005 World Class Solution Awards competition. Brigham and Women's Hospital executives and clinicians have been using SAS software...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 26 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
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	</item>
	<item>
		<title><![CDATA[A Multi-Dimensional Approach to the Community Perspective in the Balanced Scorecard Architecture for the Public Sector: Empirical Evidence in Healthcare Organizations]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=164575]]></link>
		<description><![CDATA[Today Citizens have a multi-dimensional stakeholder role to play in their relationship with Public Sector's organizations. If organizations are not aware of that they will risk to fail in pursuing their mission. This paper describes the differences between performance management and performance evaluation, reviews the most popular Balanced Scorecard "geographies"...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 30 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/public+sector.html"><![CDATA[Public Sector]]></category>
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		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
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	</item>
	<item>
		<title><![CDATA[Effective Performance Management With The Balanced Scorecard]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=315778]]></link>
		<description><![CDATA[To manage and deploy organisational resources in such a way as to deliver and fulfil organisational objectives is a vital role of senior finance and management professionals. Many tools, techniques and frameworks have evolved to assist managers in this: value-based management, total quality management, the performance prism, and more. This...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
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		<category domain="http://resources.bnet.com/topic/cima.html"><![CDATA[CIMA]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
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	</item>
	<item>
		<title><![CDATA[Development of the 3rd Generation Balanced Scorecard: Evolution of the Balanced Scorecard Into an Effective Strategic Performance Management Tool]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=153744]]></link>
		<description><![CDATA[This paper describes the changes to the definition of the Balanced Scorecard that have occurred since it became popular as a performance measurement framework. The paper concludes that in order to minimize risk of failure and avoid constraining and inflexible applications that merely serve as elaborate performance reporting systems as...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 06 Dec 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/2gc.html"><![CDATA[2GC]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/strategic+management.html"><![CDATA[Strategic Management]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
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	</item>
	<item>
		<title><![CDATA[Measuring The Performance Of The IT Function In The UK Health Service Using A Balanced Scorecard Approach]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=158977]]></link>
		<description><![CDATA[This paper explores how the Balanced Scorecard approach might be applied to measuring the performance of an IT department. Sample measures have been developed for each dimension of the scorecard for two key IT functions. A performance measurement record sheet has been developed to show how these measures would work...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 02 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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	</item>
	<item>
		<title><![CDATA[How A Public-Sector Agency Re-Invigorated Its Balanced Scorecard]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=315538]]></link>
		<description><![CDATA[The case study discussed in this paper concerns a project to design and implement a strategic performance management system within a medium sized public sector enterprise. It looks at how this UK Government Agency found it necessary to re-design its failing strategic performance management system only a year after its...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/public+sector.html"><![CDATA[Public Sector]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
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		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
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	</item>
	<item>
		<title><![CDATA[Do Scorecards Deliver Value?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=138278]]></link>
		<description><![CDATA[The balanced scorecard came to prominence in the 90's as a progressive performance management methodology that positions external factors with prominent internal issues to appropriately influence management decision making. This article views the balanced scorecard as a methodology that enables organizations to bridge the gap between strategy planning and operational...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 22 Sep 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/montgomery+research+inc..html"><![CDATA[Montgomery Research Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
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	</item>
	<item>
		<title><![CDATA[From Measures To Earnings ... Connecting The Dots]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=163964]]></link>
		<description><![CDATA[The new strategic performance measures, including balanced scorecards and other designs, can be used to create wide-ranging improvements in your enterprise, especially when it comes to driving new strategic initiatives. They focus attention on strategic goals that are often overlooked in the press of everyday business. There are many places...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 14 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/measure.html"><![CDATA[Measure]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Does The Balanced Scorecard Work: An Empirical Investigation]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=315769]]></link>
		<description><![CDATA[Empirical evidence that explores the performance impact of the balanced scorecard, however, is extremely rare and much that is available is anecdotal at best. This paper reports a study that set out to explore the performance impact of the balanced scorecard by employing a quasi-experimental design. Up to three years...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 13 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[What Value Your Reputation?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=158890]]></link>
		<description><![CDATA[Why does reputation influence financial health? Firstly, it has the power to create value for a company. The benefits of a strong reputation include the ability to attract customers, employees and investment, to motivate employees and suppliers, and to differentiate the company from its competitors. A strong reputation also helps...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Apr 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/reputation.html"><![CDATA[Reputation]]></category>
		<category domain="http://resources.bnet.com/topic/mori.html"><![CDATA[MORI]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
	</item>
	<item>
		<title><![CDATA[The Effects Of The Balanced Scorecard And Related Systems On Organisational Performance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=315542]]></link>
		<description><![CDATA[Balanced ScoreCard BSC performance reporting systems have become popular in nowadays times. This has been due to problems associated with traditional financial systems. The BSC reports performance information about four perspectives (learning and growth, internal business processes, customer, and financials) that, it is argued, have a cause and effect relationship...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 18 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[QPR ScoreCard Helps Derby City Council Drive Performance Improvement]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=164580]]></link>
		<description><![CDATA[Derby City Council chose QPR ScoreCard - a web-based balanced scorecard performance management system - from CACI to provide decision-makers with a central repository for more effective monitoring, analysis and reporting against national and local key performance targets. QPR ScoreCard will be used by decision-makers to continually monitor performance at...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 16 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/city+council.html"><![CDATA[City Council]]></category>
		<category domain="http://resources.bnet.com/topic/qpr+software.html"><![CDATA[QPR Software]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
	</item>
	<item>
		<title><![CDATA[The Impact Of Using Scorecard Measures For Determining Rewards]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=316336]]></link>
		<description><![CDATA[Several authors have highlighted the importance of linking Business Performance Measurement systems to rewards. For instance, Kaplan and Norton (1992; 1996; 2001) argue that a linkage between the Balanced Scorecard and rewards is critical as it provides a powerful means for implementing the strategy of a firm, by enhancing internal...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 16 Jan 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/reward.html"><![CDATA[Reward]]></category>
		<category domain="http://resources.bnet.com/topic/cranfield+university.html"><![CDATA[Cranfield University]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
	</item>
	<item>
		<title><![CDATA[A Balancing Act: Developing and Using Balanced Scorecard ]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=164560]]></link>
		<description><![CDATA[The Balanced Scorecard is a Performance Management system that can be used in any size organization to align vision and mission with customer requirements and day-to-day work, manage and evaluate business strategy, monitor operation efficiency improvements, build organization capacity, and communicate progress to all employees. The scorecard allows one to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 28 Dec 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/scorecard.html"><![CDATA[Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Applying the Balanced Scorecard in the IT Organization]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=72526]]></link>
		<description><![CDATA[The information technology IT department in most corporations today faces a phenomenon that can be compared to an IT black hole or an IT investment paradox. It has become crucial to most organizations for achieving their business goals as well as differentiating the company from the competition. However, they must...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Dec 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/perspective.html"><![CDATA[Perspective]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[The Balanced Scorecard: The Effects of Assurance and Process Accountability on Managerial Judgment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=154553]]></link>
		<description><![CDATA[The balanced scorecard has been hailed as one of the major developments in management accounting in the past decade. Lipe and Salterio (2000) find that one of the key scorecard features, the inclusion of measures that are unique to the strategic objectives of a business unit, tend to be ignored...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 29 Sep 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/university+of+waterloo.html"><![CDATA[University Of Waterloo]]></category>
		<category domain="http://resources.bnet.com/topic/performance+evaluation.html"><![CDATA[Performance Evaluation]]></category>
		<category domain="http://resources.bnet.com/topic/accountability.html"><![CDATA[Accountability]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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