a system that measures and manages an organization's progress toward strategic objectives. Introduced by Robert Kaplan and David Norton in 1992, the balanced scorecard incorporates...
It's an old saw in politics that you should never believe anything until it's officially denied. Looks like the saying is coming true in finance too. The market is indicating that Fannie Mae and Freddie Mac are in deep doo-doo. The indication comes from Fannie...
To help transform itself into a technically advanced, nimble force able to respond rapidly and decisively across a full spectrum of operations, the Army researched the implementation of an organization-wide Balanced Scorecard BSC initiative. Balanced Scorecard Collaborative worked closely with the US Army to provide the technology and consulting support...
The "Balanced Scorecard" in origin is a management strategy, developed by Drs. Robert Kaplan and David Norton in early 1990's. It was a new approach to strategic management, based on viewing the activity of any company from four perspectives; which you can see on the scheme below. A lot of...
Performance measures use operational and financial data to diagnose the efficiency and effectiveness of an organization's operational results. The Balanced Scorecard advocates the importance of using a balanced combination of financial and non-financial performance measures. Strategic management advocates the importance of deploying strategy through the performance measurement system. Few in...
The Central Arkansas Radiation Therapy Institute CARTI is a not-for-profit healthcare organization. The CEO recognized that Balanced Scorecard would help her drive change at CARTI, leading to a more strategy-focused organization. As a small non-profit, she didn't know how she could implement the BSC. She approached Balanced Scorecard Collaborative to...
Seeking to provide its residents with quality, affordable health care services, the Program Director for a large, Australian healthcare system believed the Balanced Scorecard could help drive his organization in achieving this goal. Driven in its quest to launch a successful BSC program and at a loss for how to...
When a new processing platform dramatically increased the scope of Blue Shield of California's BSC Healthcare Insurance Portability and Accountability Act HIPAA compliance efforts, the company turned to EDS to help speed development. EDS consultants with experience in both HIPAA and mainframe integration issues joined the BSC team to assist...
Despite a sea of collected data, organizations struggle with making sense of it to arrive at these answers. This is not surprising, since, organizations are typically data rich and information poor. Attempts are being made to fix this with "Data warehouses" and "Number crunching software" - however, these technologies are...
The Balanced ScoreCard BSC is widely accepted as an effective tool for strategy and change. In general, the Balanced Scorecard works by communicating an organization's strategic plan via strategic maps in which the cause-effect relationships between the different strategic objectives can be visualized. These maps are a tool for change.
This paper reports evidence on the effectiveness of the Balanced Scorecard BSC as a strategy communication and management-control device. This paper reviews management control and communication literatures that identify criteria for effective control and communication of strategy. The paper analyzes empirical interview and archival data to model the use and...
The company studied in this paper is a U.S. FORTUNE 500 equipment manufacturing company with in excess of 25,000 employees and $6 billion sales. The company began changing its performance measurement systems with a BSC pilot study that focuses on a very important but relatively small (in terms of individuals...
The company studied in this paper is a U.S. FORTUNE 500 equipment manufacturing company with in excess of 25,000 employees and $6 billion sales. The company began changing its performance measurement systems with a BSC pilot study that focuses on a very important but relatively small (in terms of individuals...
The Balanced ScoreCard BSC is an innovative strategy communication and management control development. However, as with all innovations, establishing its validity takes time, objective evidence, and careful analysis. There is always the danger that promotional "Hype" will promise more than a technique can deliver, which could lead to disappointment, skepticism,...
Based on the consulting experience that the conventional enablers of learning and growth in the Balanced Scorecard Framework BSC are insufficient for "Driving down" strategy, this paper introduce into BSC an additional tier of "Meta-enablers" for learning and growth. Meta-enablers are mental-growth competencies that ground and enable the conventional enablers,...
Strategy is execution. If there's one lesson that can be pulled out of the dot-com bubble of the late 1990s, it is that successfully executing strategy is what creates value. There were plenty of interesting strategies that were funded - online exchanges, advertising-funded online entertainment, and the like - but...
Since its introduction in the early 1990s, the Balanced ScoreCard BSC has evolved from a performance measurement tool to a strategic management tool. Numerous organizations report success in using it to align strategy with operations and measure progress toward meeting strategic goals. As Unilever knows firsthand, the BSC provides a...
Similar to the private sector in the post-Enron era, today's government organizations face accountability and stewardship challenges like never before. In addition, government organizations confront these challenges from multiple stakeholders (service recipients, employees, funding authorities, communities, and taxpayers) who also demand increased service and at the same time increased efficiency....
In this white paper the author shows how to create and describe the strategy with Strategy2Act software. The paper describes a sample strategy. In this sample the authors describe only one, Customer perspective, but following Balanced Scorecard ideology one can create up to four perspectives that will describe the strategy...
The Balanced Scorecard concept is a very powerful mean as one can connect the strategy with real action. More over, one can share the strategic vision with others. People doing some job will understand how it is connected with company strategic goals and what is key success factors. This paper...
The Burns Harbor Facility, located on about 1,700 acres on the shores of Lake Michigan, is BSC's largest and most efficient plant. BSC considered a number of options to improve the efficiency and upgrade the capacity of turbine #5. Work normally performed during a scheduled. The upgraded turbine and other...
