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- The Ten Steps of Crisis Communications
- Very few crises are total surprises. Usually, key executives are privy to information which suggests the possibility or probability of crisis and this is the absolute latest point at which contingency planning should start. This article discusses the ten steps of crisis communications. Some of these are- Identify crisis communications...
- White papers 2003-01-01
- The 11 Steps of Crisis Communications
- Every organization is vulnerable to crises. The days of playing ostrich are gone. One can play, but stakeholders will not be understanding or forgiving because they've watched what happened with Bridgestone-Firestone, Bill Clinton, Arthur Anderson, Enron, Worldcom, 9-11, The Asian Tsunami Disaster and - even as the author is writing...
- White papers
- Integrating Public Relations and Legal Strategy: Responding to Activism
- Alpha Corporation had been in business for more than 40 years and had, by its industry's standards, an exemplary environmental record, one showing no more than minor administrative corrections and some small fines. It made a product used and wanted by all. Unfortunately, immediately after acquiring temporary permission to modify...
- White papers
- The Role of Crisis Management in Pre-Investment/Acquisition Due Diligence
- Due diligence is the process of investigation, performed by investors, into the details of a potential investment, such as an examination of operations and management and the verification of material facts. The title of this paper may surprise some readers. What possible role, a person might ask, can crisis management...
- White papers
- Integrating Public Relations and Legal Strategy: Media Training
- Crisis is an unstable or crucial time or state of affairs whose outcome will make a decisive difference for better or worse. Reporters come to any interview with an agenda based on the editorial demands of their employer and their own desire for high-level visibility. The newsroom is a very...
- White papers
- The I-Reporter - Born of the Web
- Welcome to Crisis Management in the 21st Century and to Internet: The Ultimate Medium. A cross between tabloid journalism and a gladiator competition, between Pollyanna and Pandora, where minds meet and merge, clash and clamor, and where a person can get more of anything he want than was ever available...
- White papers
- Respond to Crises Before They Arise
- In any field, there is no such thing as a business in which crises do not occur. Unfortunately, not all organizations are aware of the difference between marketing in routine situations versus marketing in crisis situations, namely: Marketing's routine function is to build the value of the business. Marketing's crisis...
- White papers
- Crisis Management Services
- If auto safety was like some crisis management programs, people would be buying seat belts and air bags while their cars were skidding towards a wall at high speed. Crisis prevention costs are always a tiny fraction of the losses that are typically incurred by crises for which there has...
- White papers
- Making a Crisis Worse: The Biggest Mistakes in Crisis Communications
- All businesses are vulnerable to crises. One can't serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management, and other volatile situations on which audiences - and the media that serves them - often focus. The cheapest way to turn...
- White papers
- Pro-Active, Prevention-Focused: Crisis Management In Schools
- From the executive summary: ‘In response to a rash of school shootings, every State Departments of Education in the United States has issued new mandates to school districts to implement safe school plans. The U. S. Department of Education has reinforced this process by requiring all schools that receive federal...
- White papers 2003-01-01
- Crisis Management: When The Media Goes Too Far
- From the executive summary: ‘Everyone expects journalists to be pushy, to report facts less-than-accurately at times and to insist on a level of access to information that makes both attorneys and PR professionals cringe. Sometimes reporters and/or the media outlet they serve go too far. They cross the line from...
- White papers 2003-01-01
- Hostile Environment Harassment — Dual Perspectives
- In a hostile environment, employees are subjected to an unwelcome and offensive work environment based on their protected status. This type of work environment interferes with their performance. In such cases, employers can be liable for compensatory and punitive damages. However, if an anti-harassment policy is adopted by the organization,...
- White papers 2003-01-01
- Crisis Management: Know Thineself: The Role Of The Vulnerability Audit In Crisis Prevention
- Crisis prevention is the severely neglected aspect of the crisis communications. Few organizations necessarily invest the time to examine their vulnerabilities, before suffering their first major crisis. Vulnerability audit is a self-inspection thoroughly designed to identify the potential crises before it occurs. It paves the way for creation of a...
- White papers 2003-01-01
- Crisis Management: Tips To Help You Prevent An Avoidable Workplace Crisis
- The paper outlines some tips to prevent crisis at the workplace. It focuses on the crisis management within the operations of an organization. Many people think about crisis management when the crisis is actually happening. On the other hand, proactive planning for the crisis can greatly reduce its ill effects....
- White papers 2003-01-01
- Situational Control
- Crisis is any situation that is threatening to people, property, or businesses. The paper examines the nuances of a crisis. Companies are occasionally subjected to situations involving lawsuits, accusations of impropriety, sudden changes in the ownership or management, and other volatile situations. In the aforesaid situations, the media perennially focuses...
- White papers 2003-01-01
- The Biggest Mistakes in Crisis Communications
- All businesses are vulnerable to crises. One cannot serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management, and other volatile situations on which audiences and the media that serves them often focus. The cheapest way to turn experience into...
- White papers 2002-01-01
- The 10 Steps Of Crisis Communications
- Crisis is any situation that is threatening or could threaten to harm people or property, seriously interrupt business, damage reputation or negatively impact share value. The basic steps of effective crisis communications are not difficult, but they require advance work in order to minimize damage. The slower the response, the...
- White papers 2009-01-01
Additional Resources
- Spin City
- When a person is faced with a public relations crisis, it's important to be on top of the game. The authors posed three PR nightmares to public relations experts and asked what they'd do. It is discovered that the company's PR director has been publishing falsely optimistic information about the...
- White papers 2003-12-01
- Citi Inches Toward Deal But Shares Off
- By Dan Wilchins and Joseph A. Giannone NEW YORK (Reuters UK) - Citigroup C inched closer to selling a stake in its Smith Barney retail brokerage to Morgan Stanley MS, but its shares fell on concerns about the bank's balance sheet and its fourth-quarter results. Citigroup shares closed down $1.15...
- News items 2009-08-07
- Clock Ticking at UBS For Gruebel
- By Lisa Jucca, European Wealth Management CorrespondentZURICH (Reuters UK) - Turnaround wizard Oswald Gruebel must prove to investors he has not lost his magic by clearly mapping out UBS's road to recovery at a key investor event.UBS is expected to unveil business targets, and investor expectations for the no-nonsense Gruebel...
- News items 2009-11-16
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