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- Measurement And Rewards Improve Performance At The General Services Administration
- A large corporation may spend tens of millions of dollars on a CRM system. Among the big CRM suppliers are Oracle, Siebel Systems and IBM, and dozens of other companies specialize in components such as telephone call center technology, database software and Internet systems. Because the whole idea is to...
- White papers 2000-02-01
- Marketing Performance Management: The CMO's Ultimate Toolkit
- The focus for marketing executives has shifted to Marketing Performance Management. The search for talent, answers, the right tools and especially positive customer responses has moved into high gear. Unfortunately, the marketing "Vehicle" still isn't moving anywhere. Managing marketing performance is all about creating a customer and data-driven discipline in...
- White papers
- Teamwork: The Heart of Exceptional Performance
- Quarterly rolling planning QRP removes the four main barriers to success that an annual planning process erects. The only thing certain about an annual target is that it is definitely wrong, it is either too soft or too hard for the trading conditions. The critical building block for the QRP...
- White papers
- Barriers to Performance Improvement
- Organizations begin performance management initiatives at any point - for example, one may begin with defining the corporate strategy and determining KPIs to support it. Others will initiate a business intelligence or data warehousing project. For many executives, a scorecard without business intelligence behind it is their first step. To...
- White papers
- Corporate Performance Management, Strategy Map and the Balanced Scorecard - Putting It All Together
- Despite a sea of collected data, organizations struggle with making sense of it to arrive at these answers. This is not surprising, since, organizations are typically data rich and information poor. Attempts are being made to fix this with "Data warehouses" and "Number crunching software" - however, these technologies are...
- White papers
- Principles to Guide the Development and Use of Effective Performance Measures
- Although many companies perform well, only a few achieve truly superior performance. Most find their successes limited by a lack of the organizational alignment and cohesive action that superior performance requires. In many cases, the primary culprits that undermine performance are flawed measures and measurement-driven processes-core elements in the Human...
- White papers
- From Golf To Balanced Scorecards
- Balanced Scorecard BS is a framework that enables measurement of the performance of the organization. It helps to translate the organization's mission and strategy into a comprehensive set of performance measures. The BS framework uses financial data, operational measures, customer satisfaction, internal processes, and the organization's innovation and improvement activities...
- White papers 2003-01-01
- Understanding the Procurement Roadmap
- This webcast features Doug Smock, editor-in-chief of Purchasing Magazine. The webcast addresses the interview of Gene Richter, retired chief procurement officer of IBM, and Javier Urioste, senior vice president and chief procurement officer at JPMorgan Chase. The speakers discuss about importance of making centralized decisions in a decentralized world of...
- Webcasts 2003-03-13
- Ethics And Legal Mandate: Survival In The Sarbanes-Oxley Era
- A growing divide between organizations and the investor community continues to have a far-reaching impact on the U.S. economy. In response to this, the most sweeping change in American investment laws since the securities laws were first passed in the 1930s, the Sarbanes-Oxley Act of 2002 was passed. Included in...
- Webcasts 2002-10-12
- Sarbanes-Oxley - Ten Things You Must Do In 90 Days Or Else!
- Compliance with Sarbanes-Oxley can be made easier with well-defined and accepted practices in IT operations. This web cast discusses a prescriptive methodology for how to begin evaluating a company's operational controls that support financial auditing; a reporting mechanism to determine where they are; and a standard of evaluation for measuring...
- Webcasts 2003-09-23
- Business Models for the New Economy
- Economists have long held that, as with Adam Smith's "invisible hand," the organization of economic activity and its norms, conventions, and social structures are guided by consistent but hard to discern principles. The implication was simple but profound: if the cost of exchanging value between discrete entities diminished, the size...
- White papers 2000-01-01
- Total Cost of Relationship Should Drive Collaboration Strategies--Return on Relationship Revisited
- After several years of varying degrees of executive interest, the e-business movement has yielded to a more practical, innocuous label collaboration. However, many firms are being risk-averse, asking what others within their industry are doing instead of making fundamental improvements to business operations. The Research offers six steps to an...
- White papers 2003-01-01
- Purchasing Must Become Supply Management--Twenty Years Later and Counting
- A broader view of supply management can yield tantalizing returns, but while groundbreaking new tools are showing merit, technology market confusion has muddied the pathway; a proper framework can help pave the way. A simple three-level framework that is used is Sourcing and Procurement (or Spend Management, Supplier Relationship Management,...
- White papers 2003-01-01
- Marketing Mastery: How High Performance Businesses Drive Profitable Growth
- Accenture research suggests that market leaders climb to the top of their segments by building incredibly strong bonds with their customers. They've done so by mastering the skills and capabilities that form the core of marketing - especially those identified as having a significant impact on loyalty - and by...
- White papers
- Execution: The Discipline of Getting Things Done
- Putting an execution environment in place is hard, but losing it is easy. When a company executes well, its people are not victims of mistakes. And when a company executes well, its people are not brought to their knees by changes in the business environment. Execution is now tested on...
- White papers
- Performance Measures that Drive the First Tenet of Business Strategy
- Businesses are driven in the direction they are steered. Performance measures provide the steering, guiding an organization into activities that are monitored in measurable results. But what's the long-term direction in which a company must be guided? The research behind the Return Driven Strategy framework tells one that the highest...
- White papers
- Balancing Measures: Best Practices in Performance Management, Part 2 of 4
- There is no generic set of balanced measures that can be applied as best practice to all functions of the public sector. Certain conditions, however, need to exist within an organization for a balanced approach to performance management to be successful. A successful organization in the public sector will apply...
- White papers
- The Challenge of a Performance Measures System
- Performance measures use operational and financial data to diagnose the efficiency and effectiveness of an organization's operational results. The Balanced Scorecard advocates the importance of using a balanced combination of financial and non-financial performance measures. Strategic management advocates the importance of deploying strategy through the performance measurement system. Few in...
- White papers
- Nonfinancial Performance Measures and Strategy Execution
- Are nonfinancial performance measures the key to better strategy execution? They are at the heart of describing strategy and of developing a unique set of performance measures that communicate strategy clearly, and they help in its execution. These measures are on the increase, whether through Balanced Scorecard frameworks, Value-Based Management...
- White papers
- Essentials of Process Mapping Series Part Two: Ready to Assess a Process?
- This paper assumes that one is part of a process improvement team, and that he or she has just been asked to assess a process. What does one ask? This paper provides guidelines on taking those first steps of the process analysis, when gathering the data is so critical. A...
- White papers
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